SATO 412E, 408e manual Understanding the LCD Error Messages, Status Message on Error Cause Solution

Page 79

Section 6: Troubleshooting

6.3 UNDERSTANDING THE LCD ERROR MESSAGES

When an error occurs, or when the printer needs to alert the user of something important, the message on the LCD screen will contain the necessary information. Additionally, the Status LED may light up or blink in combination with the LCD message. There is no built-in buzzer in the LM 408e/412e to provide audible warnings On error, turn the printer OFF and ON again to verify the error..

Status

Message on

Error

Cause

Solution

LED

LCD

 

 

 

 

 

 

 

 

On

MACHINE ERROR

Machine Error

Defective main board

Contact qualified Ser-

 

 

 

 

vice Technician

 

 

 

 

 

On

EEPROM ERROR

EEPROM Read/

EEPROM is faulty,

Contact qualified Ser-

 

 

Write operation

improperly installed

vice Technician

 

 

failure

 

 

 

 

 

 

 

On

PARITY ERROR

RS232 Parity

Problem with cable or

• Correct the interface

 

 

Error

interface configuration

settings

 

 

 

 

• Adjust the I/F cable

 

 

 

 

 

On

OVERRUN ERROR

RS232 Overrun

Problem with cable or

• Correct the interface

 

 

Error

interface configuration

settings

 

 

 

 

• Adjust the I/F cable

 

 

 

 

 

On

FRAMING ERROR

RS232 Framing

Problem with cable or

Correct the interface

 

 

Error

interface configuration

settings or adjust the

 

 

 

 

cable

 

 

 

 

 

On

BUFFER OVER

Buffer Overflow

Buffer capacity

Correct the host pro-

 

 

 

exceeded, or wrong

gram and interface pro-

 

 

 

interface configuration

tocol

 

 

 

 

 

Blinks

HEAD OPEN

Head Open

Head Lock Lever not

Latch the print head

 

 

 

latched, or micro-switch

with Head Lock Lever

 

 

 

faulty

 

 

 

 

 

 

Blinks

PAPER END

Label End

Paper end or improper

Latch and unlatch the

 

 

 

installation. Print head

Head Lock Lever to

 

 

 

open or micro switch

secure print head

 

 

 

faulty

 

 

 

 

 

 

Blinks

RIBBON END

Ribbon End

Ribbon end or improper

• Correct the ribbon

 

 

 

installation. Sensors

loading.

 

 

 

need adjustment

• Clean and adjust the

 

 

 

 

sensors.

 

 

 

 

 

On

SENSOR ERROR

Sensor

Wrong sensor selected.

• Choose correct sen-

 

 

 

Or misaligned sensor.

sor and adjust posi-

 

 

 

Paper meandering

tion.

 

 

 

 

• Clean ribbon path

 

 

 

 

 

On

HEAD ERROR

Head

Replace print head

Faulty print head

 

 

 

 

 

Off

HEAD MISMATCH

Head

Incompatible or faulty

Reinstall compatible

 

 

 

print head

print head

 

 

 

 

 

On

DOWNLOAD

 

• Error in memory R/W

• Check program.

(off for I/F

ERROR

 

or download

• Adjust interface board

card error)

I/F NOT SUPPORT

Data

• Or interface/cable

and cable.

 

DATA ERROR

error.

• Check onboard mem-

 

 

 

WRITE ERROR

 

• Faulty memory area or

ory.

 

 

incorrect program

 

 

XXXXX ERROR

 

 

 

 

parameters.

 

 

 

 

 

 

 

 

 

 

LM Basic 408e/412e Operator’s Manual

Page 6-3

Page 78 Page 80
Image 79
Page 78 Page 80
Contents LM Basic 408e/412e 438A Alexandra Road #05-01/04 Alexandra Technopark Singapore Table of Contents Counters Mode Table of Contents CON’TD Optional Accessories Overview Key Feature LM408e and LM412e General SpecificationsSpecification General Specifications CONT’DLabels and Ribbons available Model Name Barcodes Physical Characteristics Dimensions This page is intentionally left blank Installation Electrical Precautions Printer Placement TipsGeneral Precautions Installation Unpacking Global Warranty Additional information Document Included AccessoriesPower cable Operator’s Manual Accessory CD-ROM Identifying the Main Printer Parts Installation Parts IdentificationParts Identification CONT’D 8888888888888888Installation Loading the Carbon Ribbon Loading Labels Roll Paper CharacteristicsLabel Installation Loading Labels CONT’DLoading Roll Paper Main Cover Label Holder Label Guide PlateLoading Fanfold Paper Adjusting the Paper Sensor Installation Loading Labels and Tags CONT’DReplacing the Print Head Installation Operating Modes Configuration and OperationOffset Pitch DSW Operation PanelAccessing the Various Printer Modes DSW Accessing the Various Printer Modes CONT’DOverview of LCD Menu Options in Various Modes Overview of LCD Menu Options in Various Modes CONT’D Overview of LCD Menu Options in Various Modes CONT’D Offline Normal ModesOnline PauseNormal Modes CONT’D Auto Online YES no Advanced ModeAdvanced Mode Zero Slash YES noCharacter Pitch Prop Fixed Advanced Mode CONT’DHead Check Normal Barcode Service Mode Ignore CAN/DLE YES no Service Mode CONT’DPriority Setting Command LCD Select Language EnglishACK Signal Ribbon Near END Enable DisableNormal Slow Counters Mode Counters ModePitch Sensor On OFF Move ModeMove Mode Move Mode Cont TearPrint Size Small Large Test Print ModeTest Print Mode Configuration Test Print Size XxcmReset Completed Default Setting ModeResetting the Printer Default Setting YES noProtocol Storing User Download Completed ALT. Protocol Default CompleteUser Download Press Line KEY Waiting Test Print Press Feed KEY Maintenance ModeCounter Clear None Counter Clear ALL Counter Clear Head Counter Clear NoneALL Clear Mode Maintenance Mode CONT’DCompleatlled QTY HEX Dump ModeHex Dump Mode in buffer LCD StatusStartend Download ModeFlash Download ReadyBoot Downloader Boot Download ModeIntroduction Cleaning the Print HEAD, Platen and RollersWhen to clean with a cleaning kit When to clean with the cleaning sheetPrint head and Rollers HOW to Clean the Printer with a Cleaning SETHOW to Clean the Printer Cleaning Sheet Adjusting Print Darkness Adjusting Print QualityPR INT Speed Adjusting Print Quality CONT’DAdjusting Print Speed Replacing a Blown FuseThis page is intentionally left blank Interface Types Interface SpecificationsFunction Interface Card DIP Switch Settings RS-232CInterface Card DIP Switch Settings Wireless LAN Interface Card DIP Switch Settings LANSerial Interface Specifications RS-232C External Signal InterfaceBasic Specifications Pin Assignments READY/BUSYSingle JOB Buffer Timing Chart Normal ProcessingMulti JOB Buffer ON/X-OFF Input/Output SignalsXON XO FF XO N Xoff XO N XO FF DIPSW2-5 Ieee 1284 InterfacePin Assignment Ieee 1284 Interface CONT’DPin no Signal Type Content Interface SignalsInitial Single JOB Buffer CONT’D Timing Chart Procedure during Paper EndTiming Chart Normal Process Printer Status Nline Offline This page is intentionally left blank Observations Initial ChecklistTion 5 Interface Specifications Using the RS232C Serial InterfaceInterface Specifications if necessary Status Message on Error Cause Solution Understanding the LCD Error MessagesSymptom Paper is fed but not printed Troubleshooting GuideTroubleshooting Guide CONT’D Symptom Low quality print Are the paper and carbon ribbon Available Interface Boards Optional Accessories1 RS-232C board Optional Accessories Interface BoardsHigh speed RS-232C board USB board IEEE-1284 boardLAN board Optional Accessories OthersCalendar IC
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412E, 408e specifications

The SATO 408e is a high-performance thermal transfer printer that stands out in the world of barcode and label printing, particularly known for its reliability and versatility. Designed for various industrial applications, this printer is well-suited for environments that require durable and efficient printing solutions.

One of the main features of the SATO 408e is its superior print quality. It utilizes advanced thermal transfer technology, allowing for crisp and clear printing at speeds of up to 10 inches per second. The printer is capable of producing sharp barcodes, text, and graphics, ensuring that labels meet high standards for readability and durability.

The SATO 408e supports a wide range of media types and sizes, accommodating labels from 0.63 inches to 4.1 inches in width. This flexibility makes it an ideal choice for industries such as manufacturing, logistics, healthcare, and retail, where diverse labeling needs may arise. Whether you need labels for shipping, inventory management, or patient identification, the SATO 408e can handle it all.

Another significant characteristic of the SATO 408e is its user-friendly interface. The printer features an intuitive LCD screen that simplifies navigation through the printer’s settings. Additionally, it includes easy-to-access components for media and ribbon loading, allowing for quick replacement and minimal downtime. This ergonomic design caters to various user levels, from novices to seasoned operators.

Connectivity options are also a strong point for the SATO 408e. It comes equipped with multiple connectivity interfaces, including USB, Ethernet, and serial ports, providing flexibility in how the printer can be integrated into existing systems. This seamless integration allows for enhanced workflow efficiency and adaptability to different business setups.

Furthermore, the SATO 408e incorporates advanced monitoring and maintenance features. It supports real-time monitoring of printer status and media usage, enabling proactive management and reducing the risk of interruptions during print runs.

In conclusion, the SATO 408e thermal transfer printer is characterized by its high print quality, versatility in media handling, user-friendly design, and robust connectivity options. It is a reliable solution for businesses that demand precision and efficiency in their labeling processes, making it a leading choice among industrial printers in the market today.
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