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1.3.3Concealed Damage
It is the customer’s responsibility to unpack the power system and equipment received from APC and check for concealed damage. Within 15 days of receipt, check the materials received against the detailed packing list to verify that the quantity and condition are complete and satisfactory.
Again, note any damage to the internal packing material and/or material shortages. If damage or shortage is noted, then:
1)Request an inspection by the carrier;
2)File a concealed damage claim; and/or
3)File a material shortage claim with your APC representative.
DELAY IN NOTIFYING THE CARRIER MAY RESULT IN LOSS OF RIGHT TO REIMBURSEMENT FOR DAMAGES OR LOSS.
If you are unsure about the appearance of a part while conducting the materials inventory and inspection, refer to the manual or contact the Customer Service Department of APC
Should you have any questions concerning potential damages or should you experience a lack of cooperation from your carrier, please contact your APC representative, or call
APC
1.3.4Return of Damaged Goods
Should equipment be damaged and require return to APC for repair, the APC service representative will provide instructions along with a valid returned material authorization (RMA) number to facilitate return of the damaged goods to the APC repair center.
It is important that the steps outlined in Section 1.3.2 and Section 1.3.3 above are followed carefully. Your APC representative will assist you, if required, in obtaining proper disposition of an initial delivery return issue; however, a valid RMA number must be obtained before returning any equipment to APC.
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