Troubleshooting, Specifications, Warranty, Service

Troubleshooting

Problem	Probable Cause	Solution

Back-UPS will not turn on.	Circuit Breaker has tripped.	Reduce the amount of equipment plugged into the “Battery Backup + Surge Protection”
		outlets. Reset the circuit breaker by pushing it back in.
	Utility power is not available at the wall	Ensure the fuse or circuit breaker for the wall outlet is okay, and the wall switch controlling
	outlet.	the wall outlet (if any) is in the ON position.

Connected equipment loses	The Back-UPS is overloaded.	Ensure the equipment plugged into the outlets of the unit are not overloading the capacity
power.		of the unit. Try disconnecting some of the equipment one device at a time, and see if the
		problem continues.
	The Back-UPS has exhausted its available	The unit can only operate on battery power for a limited amount of time. The unit will
	battery power.	eventually turn off when the available battery power has been used. Allow the unit to
		recharge for 10 hours before continuing to use the unit.
	The equipment connected to the Back-UPS	The output waveform is designed for computers and computer-related equipment. It is not
	does not accept the step-approximated sine	designed for use with motor-type equipment.
	waveform from the unit.
	The Back-UPS may require service.	Contact APC Technical Support for further troubleshooting.
The ON/OFF button is lit, and	The unit is using battery.	The unit is operating normally and using battery power. Save any current work, turn off all
the unit is beeping four times		equipment, and turn the unit OFF. Once normal power is restored, turn the unit back ON,
every 30 seconds, or it is		and turn on all equipment.
emitting a constant tone.

The On/Off button flashes once	Battery capacity is low (there is about 2	The unit is about to shut down due to a low battery charge condition! When the unit beeps
per second, and the Back-UPS	minutes of use remaining).	once every second, the battery has about 2 minutes of power remaining. Immediately
beeps once per second at the		power down your computer, and turn the unit OFF. When power returns to normal, the unit
same time.		will recharge the battery.
Inadequate runtime.	The battery is not fully charged.	Allow the unit to charge by leaving it plugged in, and switched on for 10 hours.
	The battery is near the end of useful life.	As a battery ages, the amount of runtime available will decrease. Batteries also age
		prematurely if the unit is placed near excessive heat. If the battery will not charge, the
		Back-UPS is no longer operable.

Specifications

Input	Voltage	230 Vac nominal

	Frequency	45-65 Hz

	Brownout Transfer	160 ±8% VAC, typical

	Over-voltage Transfer	280 VAC, typical

Output	UPS Capacity (total)	500 VA / 300 W

	Voltage On Battery	230 Vac rms
		(step-approximated sine wave)

	Frequency - On Battery	50 Hz ±1 Hz, 60 Hz ±1 Hz

	Transfer Time	50 Hz: 6ms typical, 10ms maximum
		60 Hz: 5ms typical, 8ms maximum

Protection and	AC Surge Protection	Full time, 273 joules
Filter
Filter	AC Input	Re-settable circuit breaker
	AC Input	Re-settable circuit breaker

Battery	Type	Maintenance free

	Average Life	2 - 5 years depending on the number of discharge cycles and
		environmental temperature

	Typical Recharge Time	10 Hours

Physical	Net Weight	5.4 kg

	Dimensions (H x W x D)	18.55 cm (H) x 11.5 cm (W) x 21.3 cm (D)

	Operating Temperature	0 oC to 40 oC (32 oF to 104 oF)
	Storage Temperature	-15 oC to 45 oC (5 oF to 113 oF)
	Operating Relative	0 to 95% non-condensing
	Humidity

	Operating Elevation	0 to 3000 m (0 to 10,000 ft)

Battery Replacement

The battery in the Back-UPS 500 is not user-replace- able. Contact APC Sales and Technical Support for a list of authorized service centers near you.

Warranty

The standard warranty is 2 years from the date of purchase. The APC standard procedure is to replace the original unit with a factory reconditioned unit. APC will ship the replacement unit once the defective unit is received by the repair department or cross-ship upon the provision of a valid credit card number. The customer pays for shipping to APC, and APC pays ground freight transportation costs back to the customer. Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with APC Technical Support.

Service

Please DO NOT RETURN Back-UPS to the place of purchase under any circumstances.

1.Consult the Troubleshooting section to eliminate common problems.

2.If you still have problems or questions, please contact APC via the internet or at one of the phone numbers listed below.

3.Before contacting APC, please be sure to record the date purchased, UPS model, and serial number (on bottom of unit).

4.Be prepared to troubleshoot the problem over the telephone with a Technical Support Representative. If this is not successful, the representative will issue a Return Material Authorization Number (RMA#) and a shipping address.

5.Pack the unit in its original packaging. If the original packaging is not available, ask APC Technical Support about obtaining a new set. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty (insuring the package for full value is recommended).

6.Write the RMA# on the outside of the package.

7.Return the unit by insured carrier to the address given to you by APC Technical Support.

APC Worldwide Customer Support		Indonesia	0800 1088 088
		Malaysia	1800 80 1030
Technical Support	http://www.apc.com/support
		Philippines	1800 1651 0302
Internet	http://www.apc.com
		Singapore	+65 6389 6823
Worldwide	+1 800 555 2725
		Thailand	001 800 65 6340
		Vietnam	(1201 0288) 1 888 576 6432