Canon 8200 manual Here is an overview of what is described in this chapter, Troubleshooting

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Chapter	Troubleshooting

4 Troubleshooting

Refer to this section if you experience problems with the printer. This chapter provides solutions for some of the most common problems you could encounter with the printer.

• If you do not find a description of the problem and a solution, refer to the Troubleshooting section of the

Reference

“BJC-8200 Reference Guide” on the CD-ROM.

Here is an overview of what is described in this chapter.

● Cannot install the printer or scanner driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50 ● Printer prints meaningless characters and symbols . . . . . . . . . . . . . . . . . . . . . .51 ● Cancelling a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 ● Printing on a thick paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 ● Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 ● Low ink alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 ● Printer beeps and it does not print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 ● Error message appears . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 ● Printing quality is unsatisfactory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 ● Adjusting color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 ● A printout is unclear, faded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 ● Color is strange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75 ● Scanner Cartridge does not operate correctly . . . . . . . . . . . . . . . . . . . . . . . . . . .76 ● When connected via USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76 ● Replacing the BJ Print Head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Troubleshooting

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Contents User’s Guide QA7-0884-V01Conventions Using the Printer Safely Always push the plug completely into the power outletNever place the printer on a thick carpet or rug Never attempt to disassemble or modify the printerNever use flammable sprays near the printer Always grasp the plug when you unplug the power cord Never use an extension cordBJ Print Head and ink tanks Table of Contents Adjusting color Printout is unclear, faded Specifications Canon Technical SupportUser’s Guide on CD-ROM About your guidesQuick Start Guide Reference Guides on CD-ROM On-line HelpIs everything ready? Have you completed setting up the printer?Is the printer switched on? Is the printer ready to print?Printing photographs Summary of printing photographsMake sure that the printer is switched on Printing a photograph in Windows 98, WindowsClick the OK button to start the print job Click the Properties buttonPrinting Make sure the printer is switched on Printing a photograph with the MacintoshClick the Print button Click the Photo icon for the Print Mode PrintingSelect the Media Type for your print job Using the Scanner Cartridge What you needSummary of the scanning procedures Close the front cover Install the Color Image Scanner Cartridge IS-52Switch on the printer and open the front cover Perform white level calibration Set the white level calibration sheetClick the Scan button Scan the original photographClick the OK button Install the BJ Print Head and print the image Saving the scanned imageStart the print job Click the Cancel button Insert the white calibration sheet in the printerClick the OK button Set the original in the scanning holder Enter a file name and click the Save button Click the Close box to close is ScanClose the front cover Set the media in the printer Close the software applicationNow let’s print a digital photograph Summary of the procedure for printing a digital photographPrinting a photograph from a digital camera Set the media in the printer Perform the printer driver settingsSave to a file the photograph taken with the digital camera Starting the print jobClick the Photo icon for the Print Mode selection Make sure that the Print dialog is for the BJC-8200Using the Printer Driver Operation FlowUsing the Printer Driver Opening the printer driverMain tab Maintenance tabSelecting the printer driver options Layout tabSelecting a media type Choosing a print modeUsing the Printer DriverChanging the page size Open the Paper Setting dialog box Open the Utilities dialog boxPrinter Utility dialog box Setup dialog boxPrint dialog box Photo Selecting a print modeGraphic ManualChanging the paper size Loading Paper Canon media for quality image printing Load limit and Paper Thickness Lever position Paper thicknessPaper or media you should never load in the printer Raise the paper thickness lever to Mark Setting media correctlyLoading Photo Paper Pro PR With the glossy side facing up, place the sheet of PhotoIs aligned Loading plain paper or High Resolution Paper HRTray Slide the paper guide to the left edge of the stackPhoto Film with the right side of the sheet feeder Loading High Gloss Photo Film HGTray Slide the paper guide completely to the left Insert the sheet into the printer until it stopsLoading Glossy Photo Paper GP Loading Glossy Photo Cards FM Loading Envelopes Slide the paper guide to left edge of the stackShirt Transfer TR-201 Other media for creative printingTransparencies CF-102 Banner Paper BP-101Here is an overview of what is described in this chapter TroubleshootingOther software applications are running in the background Cannot install the printerMake sure the driver was installed correctly Confirm that the CD-ROM is operating normallyPrinter prints meaningless characters and symbols Cancelling a print job During printing, rapidly press the Power button twiceSetting thick paper for printing Printing on thick paperPaper or media jammed during auto feed Follow the procedure below to clear a paper jamPaper Jams Paper jammed during manual feed Open the BJ Print Monitor to confirm the low ink alert Low ink alertPossible Printer beeps and it does not print BeepsError message appears BJ Status Monitor and BJ Print Monitor Error MessagesOperating System Errors Adjusting the print mode settings Using the recommended paper or special mediaChanging the printer driver settings Printing quality is unsatisfactoryOpen the Print dialog box, click Adjusting the Detailed SettingImproving print quality with the Photo Optimizer Aligning the print head Read the message and click the OK button Properties Click the Maintenance tab then click PrintHead Alignment icon Read the message and click the OK button to continue Click the Send buttonReading the print head alignment pattern Horizontal AlignmentAdjusting color Summary of correcting the problem Printout is unclear, fadedPrinting a nozzle check pattern Click the Nozzle Check Pattern icon Software application from the File menu, select Page SetupClick the down-arrow to select Test Print Cleaning the print head Software application, from the File menu, select Setup Deep cleaning the print head Click Print head deep cleaning icon Replacing an ink tank Remove the empty ink tankCheck the position of the ink tanks in the BJ Print Head After cleaning the print head, print a nozzle check patternColor is strange Check the positions of the ink tanks in the BJ Print HeadScanner Cartridge does not operate correctly When connected via USBIs the scanner driver installed correctly? Replacing the BJ Print Head Replace the BJ Print HeadReplacing an ink tank P.74 Specifications AppendicesRecommended printing area width x height Canon Technical Support About the operating environment Canon INC