Canon iR1210G, iR1230G manual Finding Information, Problem See

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Chapter 4

Troubleshooting

This chapter includes information to help you solve printer problems. A problem might have one or a combination of causes, including a computer malfunction, software errors, the printer cable, or the printer. Many printing problems are related to how your software interacts with the printer.

If you can print a self test, but the printer does not print other jobs, or your printed output is not what you expected, the problem is with your computer, software, or cables.

If your printer is not operating properly, try the suggestions in this chapter in the order listed.

Finding Information

Problem

See page

 

 

Printer Problems

4-2

CAPT Problems

4-4

CAPT Messages

4-6

Using the Trouble Shooter

4-8

Uninstalling the CAPT

4-10

If you have a problem with your printer and you cannot resolve it by referring to the information in this chapter, please refer to the Reference Guide.

4

Troubleshooting

4-1

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Contents Printer Guide Printer Guide Using Your DocumentationTrademarks CopyrightContents Reference Guide Type Conventions Used in This GuidePage InstallingtheCanonAdvanced Printing Technology Installing the Capt Windows 95/98/Me Using USB Port USB CableWindows 98/Me Plug and Play Click Next on Windows driver files search for the device Add Printer Wizard Parallel Port UsersSelect Local Printer and click Next Installing the Canon Advanced Printing Technology Page Windows 2000/XP Plug and Play Windows NT 4.0/2000/XPSelect Specify a location and click Next Dialog box. Click Finish on the Found New Hardware Wizard Click Next on Driver Files Search ResultsUnknown may be displayed as the name of the device Select Specify a location and click Next Windows NT 4.0 Add Printer Wizard Click Have Disk… in the Manufacturers/Printers dialog box Page Installing the Canon Advanced Printing Technology Windows 2000/XP Add Printer Wizard Click Have Disk… in the Manufacturers/Printers dialog box Page Installing the Canon Advanced Printing Technology Page Windows 95/98/Me Add Printer Wizard Network DownloadCanon PC1200/iC D600/iR1200G printer icon Printers and Faxes folderPage Windows NT 4.0/2000/XP Add Printer Wizard Printer Sharing Windows 95/98/Me Server SettingsNetwork Settings Level Access controlPrinter Settings Add Server Service Windows XP Windows NT 4.0/2000/XP Server SettingsAdd Server Service Windows NT Add Server Service WindowsStatus Display Printer Sharing SettingsSharing tab Canon PC1200 iC D600 iR1200G Status Window Canon PC1200 iC D600 iR1200G UninstallationCanon PC1200 iC D600 iR1200G Group Canon PC1200 iC D600 iR1200G HelpPrinting with the Capt Page Printer Properties Windows 95/98/Me Printer Properties General Tab Details Tab Spool Settings…Sharing Tab Setup Tab Custom Paper Size Settings View SettingsOverlay Selecting a Custom Paper Size SettingPrinter Properties Finishing Tab Transparencies Paper SourceSpecial Paper 1* thick paper Quality Tab Detailed Settings Printer Properties Default Document PropertiesPorts Tab Scheduling Tab Security Tab Paper Selection Tab Setup Tab View Settings Printer Properties Preferences Paper Source Tab Quality Tab Detailed Settings Page Canon PC1200/iC D600/iR1200G Status Window Checking the Status of a Print JobOpening the Status Window Window area Description Using Canon PC1200/iC D600/iR1200G Status WindowJob Menu Using the Menu BarOption Settings Settings MenuPage Using the Help Menu Using the Toolbar Print Job Details Using the Tab WindowPrint Job Log Print Job List Viewing the print status Network Printer StatusPerforming print job operations Closing the Status Window Status Window IconMessages Page Finding Information Problem SeeProblem Cause Solution Printer ProblemsMake sure the Canon PC1200/iC D600 Notification checkbox Auto insert notification checkbox Capt ProblemsCheck the Autorun CD-ROM Menu Auto insertDrivers under Universal Serial Bus Performance and MaintenanceControl Panel. Performance Basic information about your computerAlerts Capt MessagesMessage Action Message Action Using the Trouble Shooter Troubleshooting Uninstalling the Capt Software Printer SpecificationsPage Index Page Wysiwyg G-9 Page Bold AdapterAlert Bi-directional communicationsCollate CommandDefault setting Fixing assemblyGreyscale image FolderFont FormLocal printer JamKilobyte KB LandscapePaper Source Paper feedPaper jam Paper pathPrint job Random Access Memory RAMPoint size PortraitSeparator ResolutionReverse Output Order Scalable fonts ScalingToner Status optionsStatus Window Title barWindows Explorer WeightVirtual Memory WebNetSpot