Canon iR1210G, iR1230G manual Troubleshooting

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When Trouble Shooter is done checking your files, it displays a dialog box similar to the one below.

While Trouble Shooter is running, it saves a log file with the name tshooter.tmp in your system temp directory, such as \windows\temp or \temp.

In the Exit dialog box, Trouble Shooter prompts if you want to save the results as a text file. Check the Save Result check box and enter the desired filename. The file saves with the extension of .log.

When you click OK in the above dialog box, the Windows Restart dialog box appears. You must restart Windows for corrections made by the Trouble Shooter to take effect.

To run Trouble Shooter for the Canon PC1200/iC D600/iR1200G on the network, both the server and the client must run on the same operating system.

IMPORTANT

4

Troubleshooting

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Contents Printer Guide Printer Guide Using Your DocumentationTrademarks CopyrightContents Reference Guide Type Conventions Used in This GuidePage InstallingtheCanonAdvanced Printing Technology Installing the Capt Using USB Port USB Cable Windows 95/98/MeWindows 98/Me Plug and Play Click Next on Windows driver files search for the device Add Printer Wizard Parallel Port UsersSelect Local Printer and click Next Installing the Canon Advanced Printing Technology Page Windows 2000/XP Plug and Play Windows NT 4.0/2000/XPSelect Specify a location and click Next Dialog box. Click Finish on the Found New Hardware Wizard Click Next on Driver Files Search ResultsUnknown may be displayed as the name of the device Select Specify a location and click Next Windows NT 4.0 Add Printer Wizard Click Have Disk… in the Manufacturers/Printers dialog box Page Installing the Canon Advanced Printing Technology Windows 2000/XP Add Printer Wizard Click Have Disk… in the Manufacturers/Printers dialog box Page Installing the Canon Advanced Printing Technology Page Windows 95/98/Me Add Printer Wizard Network DownloadCanon PC1200/iC D600/iR1200G printer icon Printers and Faxes folderPage Windows NT 4.0/2000/XP Add Printer Wizard Printer Sharing Windows 95/98/Me Server SettingsNetwork Settings Level Access controlPrinter Settings Add Server Service Windows XP Windows NT 4.0/2000/XP Server SettingsAdd Server Service Windows NT Add Server Service WindowsPrinter Sharing Settings Status DisplaySharing tab Canon PC1200 iC D600 iR1200G Status Window Canon PC1200 iC D600 iR1200G UninstallationCanon PC1200 iC D600 iR1200G Group Canon PC1200 iC D600 iR1200G HelpPrinting with the Capt Page Printer Properties Windows 95/98/Me Printer Properties General Tab Details Tab Spool Settings…Sharing Tab Setup Tab Custom Paper Size Settings View SettingsOverlay Selecting a Custom Paper Size SettingPrinter Properties Finishing Tab Paper Source TransparenciesSpecial Paper 1* thick paper Quality Tab Detailed Settings Printer Properties Default Document PropertiesPorts Tab Scheduling Tab Security Tab Paper Selection Tab Setup Tab View Settings Printer Properties Preferences Paper Source Tab Quality Tab Detailed Settings Page Canon PC1200/iC D600/iR1200G Status Window Checking the Status of a Print JobOpening the Status Window Window area Description Using Canon PC1200/iC D600/iR1200G Status WindowJob Menu Using the Menu BarOption Settings Settings MenuPage Using the Help Menu Using the Toolbar Print Job Details Using the Tab WindowPrint Job Log Print Job List Network Printer Status Viewing the print statusPerforming print job operations Status Window Icon Closing the Status WindowMessages Page Finding Information Problem SeeProblem Cause Solution Printer ProblemsMake sure the Canon PC1200/iC D600 Notification checkbox Auto insert notification checkbox Capt ProblemsCheck the Autorun CD-ROM Menu Auto insertDrivers under Universal Serial Bus Performance and MaintenanceControl Panel. Performance Basic information about your computerCapt Messages AlertsMessage Action Message Action Using the Trouble Shooter Troubleshooting Uninstalling the Capt Software Printer SpecificationsPage Index Page Wysiwyg G-9 Page Bold AdapterAlert Bi-directional communicationsCollate CommandDefault setting Fixing assemblyGreyscale image FolderFont FormLocal printer JamKilobyte KB LandscapePaper Source Paper feedPaper jam Paper pathPrint job Random Access Memory RAMPoint size PortraitSeparator ResolutionReverse Output Order Scalable fonts ScalingToner Status optionsStatus Window Title barWindows Explorer WeightVirtual Memory WebNetSpot