Canon iR1210G, iR1230G manual Performance and Maintenance, Control Panel. Performance, Controller

Problem	Cause	Solution
“File not found on CD-	The program is loaded	Remove the CDMENU.EXE file from
ROM” error when	from the hard disk	your hard disk drive and restart the CD-
starting the CD-ROM	drive.	ROM Menu program from the compact
Menu.		disc labeled “User Software”.
Cannot install CAPT	USB class driver is not	Perform the following steps.
using USB port.	properly installed.	1) Make sure the printer is connected to
(Windows 98/Me/2000/		your computer using a USB cable and the
XP)		printer is turned on.
		2) Open the System dialog box in the
		Control Panel.(In Windows XP*, click
		Performance and Maintenance in the
		Control Panel. Performance and
		Maintenance folder appears. Click See
		basic information about your computer.
		System Properties dialog box appears.)
		3) Select [Device Manager] tab and double
		click [Universal Serial Bus Controllers].
		For Windows 2000/XP, select [Hardware]
		tab and click [Device Manager] button.
		4) Delete ONLY the following USB class
		drivers under [Universal Serial Bus
		Controller];
		For Windows 98, select [Canon iR1210G/
		iR1230G/PC1210D/PC1230D/1270D],
		For Windows Me, [Canon CAPT USB
		Printer], and click [Delete] button. For
		Windows 2000/XP, select [USB Printing
		Support] or [Canon CAPT USB Printer],
		and uninstall from the [Active] menu.
		In case the USB class driver is displayed
		under [Other device], select and delete
		ONLY one the following, depending on the
		OS you are using;
		[Canon iR1210G/iR1230G/PC1210D/
		PC1230D/1270D], [Canon CAPT USB
		Printer], or [Unknown].
		5) Close the Control Panel and unplug the
		USB cable.
		6) Restart Windows 98/Me/2000/XP.

* The procedure for Windows XP is given for Category View Mode.

• Never delete other devices or device drivers. Windows may not operate properly.

IMPORTANT

4

Troubleshooting

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