Toshiba B-852 owner manual Possible Problems Causes

Page 92

5. TROUBLESHOOTING

ENGLISH VERSION EO1-33055

5.2 Possible Problems

5.1 Error Messages (Cont.)

Error Messages	Problems/Cause
SYNTAX ERROR	While the printer is in the Download
	mode for upgrading the firmware, it
	receives an improper command, for
	example, an Issue Command.
LOW BATTERY	The voltage of the Real Time Clock
	Battery is 1.9V or less.

Other error messages	Hardware or software problems may
	have occurred.

Solutions

Turn the printer off, and then on again.

Hold down the [RESTART] key until “<1>RESET” is displayed. If you would like to keep using the same battery even after “LOW BATTERY” error occurs, set the Low battery check function to OFF, and set the date and time to the real time. As long as the power is on, the Real Time Clock will function.

⇒Section 2.9.6

However, once the power is turned off, the date and time will be reset.

Call a TOSHIBA TEC authorized service representative for replacement of the battery.

Turn the printer off and then on. If this does not solve the problem, turn off the printer again, and call a TOSHIBA TEC authorised service representative.

5.2Possible Problems

This section describes problems that may occur when using the printer, and their causes and solutions.

Possible Problems		Causes
The printer will not	1.	The Power Cord is disconnected.
turn on.	2.	The AC outlet is not functioning
		correctly.
	3.	The fuse has blown, or the circuit
		breaker has tripped.
The media is not fed.	1.	The media is not loaded properly.
	2.	The printer is in an error condition.
	A feed or an issue was attempted not on
Pressing the [FEED]	A feed or an issue was attempted not on
key in the initial state	the following default conditions.
results in an error.		Sensor type: Feed gap sensor
		Printing method: Thermal transfer
		Media pitch: 76.2 mm

Solutions

1.Plug in the Power Cord.

2.Make sure that the power is supplied using another electric appliance.

3.Check the fuse or breaker.

1.Load the media properly.

⇒Section 2.4.

2.Solve the error in the Message Display. (See Section 5.1 for more

detail.)

Change the print condition by using the printer driver or a print command so that it corresponds to your printing conditions. Then, clear the error state by pressing the [RESTART] key.

E5- 3

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Contents Series CE Compliance for EU only VorsichtSeries Waste Recycling information for users Safety Summary Meanings of Each SymbolPrecautions Request Regarding MaintenanceTable of Contents E3-1 E4-1E5-1 EA1-1Unpacking Introduction FeaturesProduct Overview Accessories Front View Rear View DimensionsAppearance Operation Panel InteriorOptions Option Name Type DescriptionPrinter Setup Setup FlowProcedure Manual threshold settingInstallation Assembling the Accessories Assembling the Supply Holder FrameConnecting the Power Cord Installing the Media onto the Supply Holder Unit Loading the MediaStraight and true through the printer Disassembling the Supply Holder UnitSpacer Supply Holder Loading Media into the Printer Print Head Element Head Block Release Lever Down Setting the Black Mark Sensor Setting Sensor PositionsSetting the Feed Gap Sensor Loading the Ribbon Connecting the Cables to Your Printer Turning the Printer Turning on the PrinterHow to enter the System Mode EnvironmentParameter Setting While 2PARAMETER SET is displayed on the LCD MessageTime the Pause key is pressed, the sub menus are displayed SequentiallyCharacter Zero Selection Character Code SelectionUse the Feed or Restart key to select a desired option After selecting a character code, press the Pause keyBaud Rate Selection After selecting a baud rate, press the Pause keyData Length Selection After selecting a data length, press the Pause keyFlow Control Code Selection Stop Bit Length SelectionParity Selection LCD Language Selection After selecting a language, press the Pause keyAuto Forward Wait Selection After selecting an auto forward wait, press the Pause keyControl Code Selection Feed keyFeed Key Function Selection After selecting the Feed key function, press the Pause keyKanji Code Selection After selecting a Kanji code, press the Pause keyEuro Code Selection After selecting a Euro code, press the Pause keyAuto Print Head Check Selection After selecting auto print head check, press the Pause keyCentronics Interface ACK/BUSY Timing Selection After selecting an ACK/BUSY timing, press the Pause keyAfter selecting the Input Prime, press the Pause key Web Printer Function SelectionInput Prime Selection After selecting a Plug & Play, press the Pause key Expansion I/O Interface Type SelectionPlug & Play Selection After selecting a Label End type, press the Pause key Maxi Code Specification SelectionLabel End/Ribbon End Selection Dump Mode Setting After selecting the receive buffer, press the Pause keyUse the Feed or Restart key to select a printing method After selecting a printing method, press the Pause keyRequired Label Length Data in the receive buffer is printed as followsReceive Buffer Size Basic Expansion Mode When the Pause key is pressed, Basic program is executedNot activated Activated Feed gap sensor Black mark sensor LAN Setting Date Setting Time SettingCont Real Time Clock Setting 3 Low Battery Check SettingRTC Data Renewal Timing Setting IP Address Setting TCP/IP Feed and Pause keys Printer IP Address This parameter is to set an IP addressGateway IP Address This parameter is to set a Gateway IP addressSocket Port Subnet MaskThis parameter is to set a Subnet Mask This parameter is to enable Dhcp DhcpDhcp Client ID This parameter is to set a Dhcp client IDAscii code and Hex. code correspondence table Dhcp Host NameThis parameter is to set a Dhcp host name General Description Installing the Printer DriversIntroduction Installing the Printer Driver Parallel InterfaceWindows 98/Me E2-43 Windows 2000/XP E2-45 USB Interface E2-47 E2-48 E2-49 Finish button E2-51 E2-52 E2-53 Uninstalling the Printer Driver Adding/Deleting a LAN Port Adding a LAN Port Windows 98/MEDeleting a LAN Port Printer Driver Upgrades OthersUsing the Printer Driver Adjustment Print TestWhen using an optional Cutter Module Position and Print Tone Fine Adjustment Feed Amount Fine AdjustmentCoordinate Fine Adjustment Threshold Fine Adjustment Feed gap sensorAfter selecting a fine adjustment value, press the Pause key When setting +0.0 mmPosition and Print Tone Fine Adjustment Restart Feed When setting -50.0 mm When setting +50.0 mmPrint Tone Fine Adjustment Ribbon Motor Voltage Fine Adjustment Threshold Setting Jam errorsSelect the sensor to be adjusted by using the Feed key Manually setUpper Black Mark Sensor Adjustment Lower Black Mark Sensor AdjustmentFeed Gap Sensor Adjustment Lower Black Mark Sensor/Feed Gap Sensor Adjustment No media„ When using the Black Mark Sensor „ When using the Feed Gap SensorPress and hold the Restart or Feed key for about 3 seconds „ Manual Threshold Setting„ Storing a No Media Level Voltage Feed Gap Sensor On Line Mode Operation PanelUsed to stop printing temporarily Used to restart printingOperation Reset Press and hold the Restart key for 3 seconds or longerPrint Head/Platen/ Sensors MaintenanceCleaning Covers and Panels Optional Cutter ModuleTroubleshooting Error MessagesError Messages Problems/Causes SolutionsRestart key Error Messages Problems/CauseMedia has run out Possible Problems Possible Problems CausesAttach the Cutter Cover properly Remove the jammed paper Clean the Cutter BladeLoad the ribbon properly Removing Jammed Media Model 852-TS22-QQ-R 852-TS22-QP-R Printer SpecificationsThis section describes the printer specifications Mail 4STATE Customer CODE, RSS14 Supply Specifications MediaMedia Type LabelDetection Area of the Transmissive Sensor Detection Area of the Reflective SensorEffective Print Area Figure below shows the effective print area on the mediaMedia type Description RibbonRecommended Media and Ribbon Types Care/Handling of the Media and Ribbon Ribbon type DescriptionCombination of Media and Ribbon Media type Vellum paper and labelSymbols in the message Appendix 1 Messages and LedsCommand error has occurred Analyzing the command100BASE LAN is being initialised Dhcp Client is being initialisedFollowing message appears Appendix 2 Interface Parallel interface CentronicsConnector Number of ports Power source Self power Connector Type B Number of ports Connector RJ-45Standard LED status Link LEDSerial interface Option B-SA704-RS-QM-R Wireless LAN Option B-SA704-WLAN-QM-R Expansion I/O Interface Option B-SA704-IO-QM-R Appendix 3 Print Samples JAN8, EAN8 MSI Interleaved 2 NW7 JAN13, EAN13 UPC-E EAN13+2 digits EAN13+5 digitsCODE39 Full Ascii UPC-E+2 digits UPC-E+5 digits EAN8+2 digits EAN8+5 digitsUPC-A+2 digits UPC-A+5 digitsIndustrial 2 Data Matrix Customer bar code of high priority QR codeAppendix 4 Glossaries See Black mark sensor Media and ribbonSee Feed gap sensor USB Universal Serial BusIndex 3-1, A1-1Index EO1-33055D

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