Toshiba B-852 owner manual Error Messages Problems/Cause, Media has run out, Restart key

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5. TROUBLESHOOTING

ENGLISH VERSION EO1-33055

5.1 Error Messages

5.1 Error Messages (Cont.)

Error Messages	Problems/Cause
NO PAPER ****	1. The media has run out.

2.The media is not loaded properly.

3.The media is slack.

RIBBON ERROR **** 1. The ribbon is not fed properly.

2. The ribbon has run out.

EXCESS HEAD TEMP The print head is overheated.

HEAD ERROR	There is a problem with the Print Head.

POWER FAILURE	A momentary power failure has
	occurred.

SYSTEM ERROR	1. The printer is used in a location where
	it is subject to noise. Or, there are
	power cords of other electrical
	appliances near the printer or
	interface cable.
	2. The Power Cord of the printer is not
	grounded.
	3. The printer shares the same power
	source with any other electrical
	appliances.
	4. An application software used on your
	host computer has an error or
	malfunction.
FLASH WRITE ERR.	An error has occurred in writing to the
	flash ROM.
FORMAT ERROR	An error has occurred in formatting the
	flash ROM.
FLASH CARD FULL	Saving failed because of an insufficient
	capacity of the flash ROM.
EEPROM ERROR	Data cannot be read from/written to a
	backup EEPROM properly.

Solutions

1. Load new media. Then press the

[RESTART] key.

⇒Section 2.4

2.Load the media properly. Then press the [RESTART] key.

⇒Section 2.4

3.Take up any slack in the media.

1.Remove the ribbon, and check the status of the ribbon. Replace the ribbon, if necessary. If the problem is not solved, turn off the printer, and call an authorised service representative.

2.Load a new ribbon. Then press the

[RESTART] key.

⇒Section 2.6

Turn off the printer, and allow it to cool down (about 3 minutes). If this does not solve the problem, call an authorised service representative.

Replace the Print Head. Then press the

[RESTART] key.

Check the power source which supplies power to the printer. If the rating is not correct, or if the printer shares the same power outlet with other electrical appliances that consume large amounts of power, change the outlet.

1.Keep the printer and the interface cables away from the source of noise.

2.Ground the Power Cord.

3.Provide an exclusive power source for the printer.

4.Confirm the host computer operates properly.

Turn the printer off, and then on again.

Turn the printer off, and then on again.

Turn the printer off, and then on again.

Turn the printer off, and then on again.

E5- 2

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Contents Series Vorsicht CE Compliance for EU onlySeries Waste Recycling information for users Meanings of Each Symbol Safety SummaryRequest Regarding Maintenance PrecautionsTable of Contents EA1-1 E3-1E4-1 E5-1Product Overview Introduction FeaturesUnpacking Accessories Appearance DimensionsFront View Rear View Interior Operation PanelOption Name Type Description OptionsManual threshold setting Printer SetupSetup Flow ProcedureInstallation Assembling the Supply Holder Frame Assembling the AccessoriesConnecting the Power Cord Disassembling the Supply Holder Unit Installing the Media onto the Supply Holder UnitLoading the Media Straight and true through the printerSpacer Supply Holder Loading Media into the Printer Print Head Element Head Block Release Lever Down Setting the Feed Gap Sensor Setting Sensor PositionsSetting the Black Mark Sensor Loading the Ribbon Connecting the Cables to Your Printer Turning on the Printer Turning the PrinterEnvironment How to enter the System ModeSequentially Parameter SettingWhile 2PARAMETER SET is displayed on the LCD Message Time the Pause key is pressed, the sub menus are displayedAfter selecting a character code, press the Pause key Character Zero SelectionCharacter Code Selection Use the Feed or Restart key to select a desired optionAfter selecting a data length, press the Pause key Baud Rate SelectionAfter selecting a baud rate, press the Pause key Data Length SelectionParity Selection Stop Bit Length SelectionFlow Control Code Selection After selecting an auto forward wait, press the Pause key LCD Language SelectionAfter selecting a language, press the Pause key Auto Forward Wait SelectionFeed key Control Code SelectionAfter selecting the Feed key function, press the Pause key Feed Key Function SelectionAfter selecting a Euro code, press the Pause key Kanji Code SelectionAfter selecting a Kanji code, press the Pause key Euro Code SelectionAfter selecting an ACK/BUSY timing, press the Pause key Auto Print Head Check SelectionAfter selecting auto print head check, press the Pause key Centronics Interface ACK/BUSY Timing SelectionInput Prime Selection Web Printer Function SelectionAfter selecting the Input Prime, press the Pause key Plug & Play Selection Expansion I/O Interface Type SelectionAfter selecting a Plug & Play, press the Pause key Label End/Ribbon End Selection Maxi Code Specification SelectionAfter selecting a Label End type, press the Pause key After selecting a printing method, press the Pause key Dump Mode SettingAfter selecting the receive buffer, press the Pause key Use the Feed or Restart key to select a printing methodReceive Buffer Size Data in the receive buffer is printed as followsRequired Label Length When the Pause key is pressed, Basic program is executed Basic Expansion ModeNot activated Activated Feed gap sensor Black mark sensor LAN Setting Time Setting Date SettingRTC Data Renewal Timing Setting Real Time Clock Setting 3 Low Battery Check SettingCont IP Address Setting TCP/IP Feed and Pause keys This parameter is to set a Gateway IP address Printer IP AddressThis parameter is to set an IP address Gateway IP AddressThis parameter is to set a Subnet Mask Subnet MaskSocket Port This parameter is to set a Dhcp client ID This parameter is to enable DhcpDhcp Dhcp Client IDThis parameter is to set a Dhcp host name Dhcp Host NameAscii code and Hex. code correspondence table Introduction Installing the Printer DriversGeneral Description Parallel Interface Installing the Printer DriverWindows 98/Me E2-43 Windows 2000/XP E2-45 USB Interface E2-47 E2-48 E2-49 Finish button E2-51 E2-52 E2-53 Uninstalling the Printer Driver Adding a LAN Port Windows 98/ME Adding/Deleting a LAN PortDeleting a LAN Port Others Printer Driver UpgradesUsing the Printer Driver Print Test AdjustmentWhen using an optional Cutter Module Threshold Fine Adjustment Feed gap sensor Position and Print Tone Fine AdjustmentFeed Amount Fine Adjustment Coordinate Fine AdjustmentWhen setting +0.0 mm After selecting a fine adjustment value, press the Pause keyPosition and Print Tone Fine Adjustment Restart Feed When setting +50.0 mm When setting -50.0 mmPrint Tone Fine Adjustment Ribbon Motor Voltage Fine Adjustment Manually set Threshold SettingJam errors Select the sensor to be adjusted by using the Feed keyLower Black Mark Sensor/Feed Gap Sensor Adjustment No media Upper Black Mark Sensor AdjustmentLower Black Mark Sensor Adjustment Feed Gap Sensor Adjustment„ When using the Feed Gap Sensor „ When using the Black Mark Sensor„ Storing a No Media Level Voltage „ Manual Threshold SettingPress and hold the Restart or Feed key for about 3 seconds Feed Gap Sensor Used to restart printing On Line ModeOperation Panel Used to stop printing temporarilyPress and hold the Restart key for 3 seconds or longer Operation ResetCleaning MaintenancePrint Head/Platen/ Sensors Optional Cutter Module Covers and PanelsSolutions TroubleshootingError Messages Error Messages Problems/CausesMedia has run out Error Messages Problems/CauseRestart key Possible Problems Causes Possible ProblemsLoad the ribbon properly Clean the Cutter BladeAttach the Cutter Cover properly Remove the jammed paper Removing Jammed Media This section describes the printer specifications Printer SpecificationsModel 852-TS22-QQ-R 852-TS22-QP-R Mail 4STATE Customer CODE, RSS14 Label Supply SpecificationsMedia Media TypeDetection Area of the Reflective Sensor Detection Area of the Transmissive SensorFigure below shows the effective print area on the media Effective Print AreaRecommended Media and Ribbon Types RibbonMedia type Description Media type Vellum paper and label Care/Handling of the Media and RibbonRibbon type Description Combination of Media and RibbonAppendix 1 Messages and Leds Symbols in the messageDhcp Client is being initialised Command error has occurredAnalyzing the command 100BASE LAN is being initialisedFollowing message appears Parallel interface Centronics Appendix 2 InterfaceConnector LED status Link LED Number of ports Power source Self power Connector Type BNumber of ports Connector RJ-45 StandardSerial interface Option B-SA704-RS-QM-R Wireless LAN Option B-SA704-WLAN-QM-R Expansion I/O Interface Option B-SA704-IO-QM-R Appendix 3 Print Samples UPC-E+2 digits UPC-E+5 digits EAN8+2 digits EAN8+5 digits JAN8, EAN8 MSI Interleaved 2NW7 JAN13, EAN13 UPC-E EAN13+2 digits EAN13+5 digits CODE39 Full AsciiCustomer bar code of high priority QR code UPC-A+2 digitsUPC-A+5 digits Industrial 2 Data MatrixAppendix 4 Glossaries USB Universal Serial Bus See Black mark sensorMedia and ribbon See Feed gap sensor3-1, A1-1 IndexIndex EO1-33055D

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