Toshiba TEc B-852 Troubleshooting Guide: Error Messages and Solutions

Page 90

5. TROUBLESHOOTING

ENGLISH VERSION EO1-33055

5.1 Error Messages

5. TROUBLESHOOTING

This chapter lists the error messages and possible problems and their solutions.

WARNING!

If a problem cannot be solved by taking actions described in this chapter, do not attempt to repair the printer. Turn off and unplug the printer. Then contact an authorised TOSHIBA TEC service representative for assistance.

5.1 Error Messages

NOTES:

•If an error is not cleared by pressing the [RESTART] key, turn the printer off and then on.

•After the printer is turned off, all print data in the printer is cleared.

•“****” indicates the number of unprinted media. Up to 9999 (in pieces).

Error Messages	Problems/Causes
HEAD OPEN	The print head block is opened in Online
	Mode.
HEAD OPEN ****	Feed or printing has been attempted with
	the Print Head Block open.
COMMS ERROR	A communication error has occurred.

PAPER JAM ****	1.The media is jammed at the media
	path. The media is not fed smoothly.
	2. A wrong media sensor is selected for
	the media being loaded.
	3. The Black Mark Sensor is not aligned
	to the Black Mark on the media.
	4. Size of the loaded media is not
	consistent with the programmed size.
	5. The Feed Gap Sensor cannot
	distinguish the print area from a label
	gap.

CUTTER ERROR ****	The media is jammed in the Cutter.
(Only when the Cutter
Module is installed on
the printer.)

Solutions

Close the print head block. Then press the [RESTART] key.

Close the print head block. Then press the [RESTART] key.

Make sure the interface cable is firmly connected to the computer, and the computer is turned on.

1.Remove the jammed media, and clean the Platen. Then reload the

media properly. Finally press the [RESTART] key.

⇒Section 5.3.

2.Turn the printer off and then on. Then select the media sensor supporting the media being loaded. Finally resend the print job.

3.Adjust the sensor position. Then

press the [RESTART] key.

⇒Section 2.5.

4.Turn the printer off and then on. Replace the loaded media with one which matches the programmed size, or select a programmed size that matches the loaded media. Finally resend the print job.

5.Refer to Section 2.13 to set the threshold. If this does not solve the problem, turn off the printer, and call an authorised service representative.

Remove the jammed media. Then press the [RESTART] key. If this does not solve the problem, turn off the printer, and call an authorised service representative.

⇒Section 4.1.3

E5- 1

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Contents Series CE Compliance for EU only VorsichtSeries Waste Recycling information for users Safety Summary Meanings of Each SymbolPrecautions Request Regarding MaintenanceTable of Contents E5-1 E3-1E4-1 EA1-1Introduction Features Product OverviewUnpacking Accessories Dimensions AppearanceFront View Rear View Operation Panel InteriorOptions Option Name Type DescriptionProcedure Printer SetupSetup Flow Manual threshold settingInstallation Assembling the Accessories Assembling the Supply Holder FrameConnecting the Power Cord Straight and true through the printer Installing the Media onto the Supply Holder UnitLoading the Media Disassembling the Supply Holder UnitSpacer Supply Holder Loading Media into the Printer Print Head Element Head Block Release Lever Down Setting Sensor Positions Setting the Feed Gap SensorSetting the Black Mark Sensor Loading the Ribbon Connecting the Cables to Your Printer Turning the Printer Turning on the PrinterHow to enter the System Mode EnvironmentTime the Pause key is pressed, the sub menus are displayed Parameter SettingWhile 2PARAMETER SET is displayed on the LCD Message SequentiallyUse the Feed or Restart key to select a desired option Character Zero SelectionCharacter Code Selection After selecting a character code, press the Pause keyData Length Selection Baud Rate SelectionAfter selecting a baud rate, press the Pause key After selecting a data length, press the Pause keyStop Bit Length Selection Parity SelectionFlow Control Code Selection Auto Forward Wait Selection LCD Language SelectionAfter selecting a language, press the Pause key After selecting an auto forward wait, press the Pause keyControl Code Selection Feed keyFeed Key Function Selection After selecting the Feed key function, press the Pause keyEuro Code Selection Kanji Code SelectionAfter selecting a Kanji code, press the Pause key After selecting a Euro code, press the Pause keyCentronics Interface ACK/BUSY Timing Selection Auto Print Head Check SelectionAfter selecting auto print head check, press the Pause key After selecting an ACK/BUSY timing, press the Pause keyWeb Printer Function Selection Input Prime SelectionAfter selecting the Input Prime, press the Pause key Expansion I/O Interface Type Selection Plug & Play SelectionAfter selecting a Plug & Play, press the Pause key Maxi Code Specification Selection Label End/Ribbon End SelectionAfter selecting a Label End type, press the Pause key Use the Feed or Restart key to select a printing method Dump Mode SettingAfter selecting the receive buffer, press the Pause key After selecting a printing method, press the Pause keyData in the receive buffer is printed as follows Receive Buffer SizeRequired Label Length Basic Expansion Mode When the Pause key is pressed, Basic program is executedNot activated Activated Feed gap sensor Black mark sensor LAN Setting Date Setting Time SettingReal Time Clock Setting 3 Low Battery Check Setting RTC Data Renewal Timing SettingCont IP Address Setting TCP/IP Feed and Pause keys Gateway IP Address Printer IP AddressThis parameter is to set an IP address This parameter is to set a Gateway IP addressSubnet Mask This parameter is to set a Subnet MaskSocket Port Dhcp Client ID This parameter is to enable DhcpDhcp This parameter is to set a Dhcp client IDDhcp Host Name This parameter is to set a Dhcp host nameAscii code and Hex. code correspondence table Installing the Printer Drivers IntroductionGeneral Description Installing the Printer Driver Parallel InterfaceWindows 98/Me E2-43 Windows 2000/XP E2-45 USB Interface E2-47 E2-48 E2-49 Finish button E2-51 E2-52 E2-53 Uninstalling the Printer Driver Adding/Deleting a LAN Port Adding a LAN Port Windows 98/MEDeleting a LAN Port Printer Driver Upgrades OthersUsing the Printer Driver Adjustment Print TestWhen using an optional Cutter Module Coordinate Fine Adjustment Position and Print Tone Fine AdjustmentFeed Amount Fine Adjustment Threshold Fine Adjustment Feed gap sensorAfter selecting a fine adjustment value, press the Pause key When setting +0.0 mmPosition and Print Tone Fine Adjustment Restart Feed When setting -50.0 mm When setting +50.0 mmPrint Tone Fine Adjustment Ribbon Motor Voltage Fine Adjustment Select the sensor to be adjusted by using the Feed key Threshold SettingJam errors Manually setFeed Gap Sensor Adjustment Upper Black Mark Sensor AdjustmentLower Black Mark Sensor Adjustment Lower Black Mark Sensor/Feed Gap Sensor Adjustment No media„ When using the Black Mark Sensor „ When using the Feed Gap Sensor„ Manual Threshold Setting „ Storing a No Media Level VoltagePress and hold the Restart or Feed key for about 3 seconds Feed Gap Sensor Used to stop printing temporarily On Line ModeOperation Panel Used to restart printingOperation Reset Press and hold the Restart key for 3 seconds or longerMaintenance CleaningPrint Head/Platen/ Sensors Covers and Panels Optional Cutter ModuleError Messages Problems/Causes TroubleshootingError Messages SolutionsError Messages Problems/Cause Media has run outRestart key Possible Problems Possible Problems CausesClean the Cutter Blade Load the ribbon properlyAttach the Cutter Cover properly Remove the jammed paper Removing Jammed Media Printer Specifications This section describes the printer specificationsModel 852-TS22-QQ-R 852-TS22-QP-R Mail 4STATE Customer CODE, RSS14 Media Type Supply SpecificationsMedia LabelDetection Area of the Transmissive Sensor Detection Area of the Reflective SensorEffective Print Area Figure below shows the effective print area on the mediaRibbon Recommended Media and Ribbon TypesMedia type Description Combination of Media and Ribbon Care/Handling of the Media and RibbonRibbon type Description Media type Vellum paper and labelSymbols in the message Appendix 1 Messages and Leds100BASE LAN is being initialised Command error has occurredAnalyzing the command Dhcp Client is being initialisedFollowing message appears Appendix 2 Interface Parallel interface CentronicsConnector Standard Number of ports Power source Self power Connector Type BNumber of ports Connector RJ-45 LED status Link LEDSerial interface Option B-SA704-RS-QM-R Wireless LAN Option B-SA704-WLAN-QM-R Expansion I/O Interface Option B-SA704-IO-QM-R Appendix 3 Print Samples CODE39 Full Ascii JAN8, EAN8 MSI Interleaved 2NW7 JAN13, EAN13 UPC-E EAN13+2 digits EAN13+5 digits UPC-E+2 digits UPC-E+5 digits EAN8+2 digits EAN8+5 digitsIndustrial 2 Data Matrix UPC-A+2 digitsUPC-A+5 digits Customer bar code of high priority QR codeAppendix 4 Glossaries See Feed gap sensor See Black mark sensorMedia and ribbon USB Universal Serial BusIndex 3-1, A1-1Index EO1-33055D

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