3. TROUBLESHOOTING
EO18-33024
3. TROUBLESHOOTING
Problems |
| Cause |
| Solution |
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The printer does not print | 1. | The sensors are not adjusted | 1. | |
labels one by one in the |
| properly. |
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strip mode or specified | 2. | The sensors are not installed | 2. | |
number of labels in the |
| properly. |
|
|
batch mode. | 3. | The sensors are dirty. | 3. | Clean the sensors. |
| 4. | The sensors are disconnected | 4. | Connect the sensors to the CPU PC |
|
| from the CPU PC board ass'y. |
| board ass'y. |
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A cover open error occurs | 1. | Either side of the media cover is | 1. | Close the media cover until both sides |
after closing the media |
| unlocked. |
| of the cover click in position. |
cover. | 2. | The media cover switch failure | 2. Replace the media cover switch. | |
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The printer does not print | 1. | Interface PC board ass'y failure | 1. | Replace the interface PC board ass'y. |
by radio communication. | 2. | CPU PC board ass'y failure | 2. | Replace the CPU PC board ass'y. |
| 3. | Interface PC board ass'y is | 3. | Connect the interface PC board ass'y |
|
| disconnected from the CPU PC |
| with the CPU PC board ass'y |
|
| board ass'y. |
| completely. |
| 4. | The FPC cable for the interface PC | 4. | Replace the FPC cable for the |
|
| board is broken. |
| interface PC board. |
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Poor print quality | 1. | The print head is dirty. | 1. | Clean the print head. |
| 2. | Unspecified media is used. | 2. | Change the media to the specified |
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| one. |
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The print start position is | 1. | The sensor is not adjusted | 1. | |
not detected. |
| properly. |
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| 2. | The sensor is not installed | 2. | |
|
| properly. |
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| 3. | The sensor or the sensor filter is | 3. | Clean the sensor and sensor filter. |
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| dirty. |
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| 4. | The sensor is disconnected from | 4. | Connect the sensor to the CPU PC |
|
| the CPU PC board ass'y. |
| board ass'y completely. |
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The power switch does | 1. | Power switch failure or CPU PC | 1. | Replace the power switch or the CPU |
not perform. |
| board ass'y |
| PC board ass'y. |
|
| failure |
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Print tone is uneven. | 1. | The print head is dirty. | 1. | Clean the print head. |
| 2. | The print head failure | 2 | Replace the print head ass'y. |
| 3. | The platen failure | 3. | Replace the platen. |
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A print error occurs in the | 1. | Failure in the motor idler gear, | 1. | Replace the motor idler gear, platen |
feed direction. |
| platen idler gear, idler gear, or |
| idler gear, idler gear, or platen gear. |
|
| platen gear |
|
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| 2. | Print head failure | 2. | Replace the print head ass'y. |
| 3. | Platen failure | 3. | Replace the platen. |
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