Dell 1N016, 150D manual Verify That the Modem is Communicating with Windows

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UNLOCK THE SCANNER— Ensure that your scanner is unlocked if it has a locking tab or button.

REINSTALL THE SCANNER DRIVER— Reinstall the scanner driver. See the scanner documentation for instructions.

CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 40.

CHECK THE CONNECTION— Verify that the telephone line is connected to the green connector on the modem. (The green line-in connector has either a LINE IN label or a connector-shaped icon next to it.) Make sure you hear a click when you insert the telephone line connector.

CHECK THE TELEPHONE JACK— Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.

CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK— If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack with the telephone line.

CHECK THE TELEPHONE LINE— Try using a different telephone line. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.

VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS

1 Click the Start button, and then click Control Panel.

2 Click Printers and Other Hardware.

3 Click Phone and Modem Options.

4 Click the Modems tab.

5 Click the COM port for your modem.

6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

HINT: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.

Solving Problems

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Contents Dell SmartStep 150D Rev. A00 Setting Up If your computer has speakers, use this section Adding Parts 111 115V When Using Your ComputerErgonomic Computing Habits Safety Instr uctions When Working Inside Your Computer Protecting Against Electrostatic Discharge Safety Instr uctions C T I O N Parallel Printer USB Printer Installing the Printer Driver On the welcome screen, click Next Click Turn off Click checklist for creating a networkC T I O N Solving Problems See To Access Help in Windows XP If the screen is blank If the screen is difficult to read ON- See the setup diagram supplied with the speakers Solving Problems If you cannot print to a parallel port printer If you cannot print to a USB printer Verify That the Modem is Communicating with Windows Check the Mouse Settings If you cannot save a file to a floppy disk If you cannot play a music CD or install a program from a CD Restart the COMPUTER- Try to log on to the network again If you have a hard drive problemCharacters \ / * ? Do not use these characters in filenames Program stops responding Program error causes the system to lock upProgram crashes Program is designed for an earlier Windows operating system If you have a problem with your Internet connectionSolid blue screen appears Solving Problems W . d e l l . c o m s u p p o r t . d e l l . c o m Click Properties Using the Windows XP Device Driver RollbackAt the Welcome Dell System Owner screen, click Next Click Roll Back Driver Click Performance and Maintenance, and then click SystemSolving Problems Click Performance and Maintenance Creating a Restore PointClick the System Restore tab Using the XP System Restore WizardRestoring the Computer to an Earlier Operating State Select Undo my last restoration and click Next Undoing the Last System RestoreSolving Problems Solving Problems C T I O N CD Activity Light Power ButtonCD Drive Eject Button Floppy Drive Eject ButtonFloppy Drive Light CD Volume Control DialCD Headphone Connector Diagnostic Lights Power ConnectorMouse Connector Line-In ConnectorMicrophone Connector Line-Out ConnectorUSB Connectors Keyboard ConnectorComputer cover Release latch Adding Parts Adding Parts Power supply Release latch Drive power cables Adding Parts Power supply Drive power cables Adding Parts Release latch Padlock ring FAN Microprocessor DIMMA, Dimmb System BoardAdding Parts Front-panel release tab Retaining hooks Adding Parts Rotate the power supply see Drive bay plate Adding Parts Front of computer Left rail right rail Connect a power cable to the drive Pin 1 cable Filler bracket Adding Parts W . d e l l . c o m s u p p o r t . d e l l . c o m Fully seated Removing Cards Page Securing clips 2 notches Adding Parts Adding Parts C T I O N Cache USB On back panel Maximum shock Operating Appendix System Setup Program Screens Viewing SettingsAppendix Appendix Battery Battery socket Battery Definition of Third-Party Software and Peripherals Definition of Dell-Installed Software and PeripheralsContact Numbers and Addresses Page Customer Care From outside Toronto Page W . d e l l . c o m s u p p o r t . d e l l . c o m Page W . d e l l . c o m s u p p o r t . d e l l . c o m Country Code Customer Service Seoul, Korea City Code Corporate Sales Page Or 800 300 412 or South Africa Johannesburg Technical Support 011 709 International Access Code Technical Support Servers Page Have your account number handy or value-added resellers VARs Returning Items for Warranty Repair or Credit 100 Appendix FCC Notices U.S. Only Class a Class B Battery Disposal NOM Information Mexico Only Day Limited Warranty United States Only 106 Appendix One-Year Limited Warranty United States and Canada Only 108 Appendix Appendix 109 Total Satisfaction Return Policy United States Only Index 111 Index Index 113 Index 114