Dell 150D Solid blue screen appears, Program is designed for an earlier Windows operating system

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HINT: ScanDisk may run when you restart the computer. Follow the instructions on the screen.

A solid blue screen appears

TURN THE COMPUTER OFF— If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again to turn on the computer. The solid blue screen appears because you were not able to perform a proper Windows shutdown. You might lose data if you are unable to perform a Microsoft Windows shutdown.

A program is designed for an earlier Windows operating system

R UN THE PROGRAM COMPATIBILITY WIZARD

Windows XP provides a Program Compatibility Wizard that configures a program to run in an environment more similar to older Windows operating system environments.

1 Click the Start button, point to All Programs—> Accessories, and then click Program Compatibility Wizard.

2 On the welcome screen, click Next.

3 Follow the instructions on the screen.

If you have a problem with your Internet connection

REVIEW "MODEM PROBLEMS"— See page 29.

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Solving Problems

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Contents Dell SmartStep 150D Rev. A00 Setting Up If your computer has speakers, use this section Adding Parts 111 When Using Your Computer 115VErgonomic Computing Habits Safety Instr uctions When Working Inside Your Computer Protecting Against Electrostatic Discharge Safety Instr uctions C T I O N Parallel Printer USB Printer Installing the Printer Driver On the welcome screen, click Next Click checklist for creating a network Click Turn offC T I O N Solving Problems See To Access Help in Windows XP If the screen is blank If the screen is difficult to read ON- See the setup diagram supplied with the speakers Solving Problems If you cannot print to a parallel port printer If you cannot print to a USB printer Verify That the Modem is Communicating with Windows Check the Mouse Settings If you cannot save a file to a floppy disk If you cannot play a music CD or install a program from a CD If you have a hard drive problem Restart the COMPUTER- Try to log on to the network againCharacters \ / * ? Do not use these characters in filenames Program error causes the system to lock up Program crashesProgram stops responding If you have a problem with your Internet connection Solid blue screen appearsProgram is designed for an earlier Windows operating system Solving Problems W . d e l l . c o m s u p p o r t . d e l l . c o m Using the Windows XP Device Driver Rollback At the Welcome Dell System Owner screen, click NextClick Properties Click Performance and Maintenance, and then click System Click Roll Back DriverSolving Problems Creating a Restore Point Click Performance and MaintenanceClick the System Restore tab Using the XP System Restore WizardRestoring the Computer to an Earlier Operating State Undoing the Last System Restore Select Undo my last restoration and click NextSolving Problems Solving Problems C T I O N Power Button CD Activity LightCD Drive Eject Button Floppy Drive Eject ButtonCD Volume Control Dial CD Headphone ConnectorFloppy Drive Light Power Connector Diagnostic LightsMouse Connector Line-In ConnectorLine-Out Connector Microphone ConnectorUSB Connectors Keyboard ConnectorComputer cover Release latch Adding Parts Adding Parts Power supply Release latch Drive power cables Adding Parts Power supply Drive power cables Adding Parts Release latch Padlock ring System Board FAN Microprocessor DIMMA, DimmbAdding Parts Front-panel release tab Retaining hooks Adding Parts Rotate the power supply see Drive bay plate Adding Parts Front of computer Left rail right rail Connect a power cable to the drive Pin 1 cable Filler bracket Adding Parts W . d e l l . c o m s u p p o r t . d e l l . c o m Fully seated Removing Cards Page Securing clips 2 notches Adding Parts Adding Parts C T I O N Cache USB On back panel Maximum shock Operating Appendix Viewing Settings System Setup Program ScreensAppendix Appendix Battery Battery socket Battery Definition of Dell-Installed Software and Peripherals Definition of Third-Party Software and PeripheralsContact Numbers and Addresses Page Customer Care From outside Toronto Page W . d e l l . c o m s u p p o r t . d e l l . c o m Page W . d e l l . c o m s u p p o r t . d e l l . c o m Country Code Customer Service Seoul, Korea City Code Corporate Sales Page Or 800 300 412 or South Africa Johannesburg Technical Support 011 709 International Access Code Technical Support Servers Page Have your account number handy or value-added resellers VARs Returning Items for Warranty Repair or Credit 100 Appendix FCC Notices U.S. Only Class a Class B Battery Disposal NOM Information Mexico Only Day Limited Warranty United States Only 106 Appendix One-Year Limited Warranty United States and Canada Only 108 Appendix Appendix 109 Total Satisfaction Return Policy United States Only Index 111 Index Index 113 Index 114