Dell 1N016 Program crashes, Program stops responding, Program error causes the system to lock up

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A program crashes

SEE THE SOFTWARE DOCUMENTATION— Many software manufacturers maintain websites with information that may help you to solve the problem.

A program stops responding

END THE PROGRAM

1 Simultaneously press <Ctrl><Shift><Esc>.

2 Click the Applications tab, and then select the program that is no longer responding.

3Click the End Task button.

A program error causes the system to lock up

TURN THE COMPUTER OFF— If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again to turn on the computer. You might lose data if you are unable to perform a Microsoft Windows shutdown.

HINT: ScanDisk may run when you restart the computer. Follow the instructions on the screen.

Solving Problems

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Contents Dell SmartStep 150D Rev. A00 Setting Up If your computer has speakers, use this section Adding Parts 111 115V When Using Your ComputerErgonomic Computing Habits Safety Instr uctions When Working Inside Your Computer Protecting Against Electrostatic Discharge Safety Instr uctions C T I O N Parallel Printer USB Printer Installing the Printer Driver On the welcome screen, click Next Click Turn off Click checklist for creating a networkC T I O N Solving Problems See To Access Help in Windows XP If the screen is blank If the screen is difficult to read ON- See the setup diagram supplied with the speakers Solving Problems If you cannot print to a parallel port printer If you cannot print to a USB printer Verify That the Modem is Communicating with Windows Check the Mouse Settings If you cannot save a file to a floppy disk If you cannot play a music CD or install a program from a CD Restart the COMPUTER- Try to log on to the network again If you have a hard drive problemCharacters \ / * ? Do not use these characters in filenames Program stops responding Program error causes the system to lock upProgram crashes Program is designed for an earlier Windows operating system If you have a problem with your Internet connectionSolid blue screen appears Solving Problems W . d e l l . c o m s u p p o r t . d e l l . c o m Click Properties Using the Windows XP Device Driver RollbackAt the Welcome Dell System Owner screen, click Next Click Roll Back Driver Click Performance and Maintenance, and then click SystemSolving Problems Using the XP System Restore Wizard Creating a Restore PointClick Performance and Maintenance Click the System Restore tabRestoring the Computer to an Earlier Operating State Select Undo my last restoration and click Next Undoing the Last System RestoreSolving Problems Solving Problems C T I O N Floppy Drive Eject Button Power ButtonCD Activity Light CD Drive Eject ButtonFloppy Drive Light CD Volume Control DialCD Headphone Connector Line-In Connector Power ConnectorDiagnostic Lights Mouse ConnectorKeyboard Connector Line-Out ConnectorMicrophone Connector USB ConnectorsComputer cover Release latch Adding Parts Adding Parts Power supply Release latch Drive power cables Adding Parts Power supply Drive power cables Adding Parts Release latch Padlock ring FAN Microprocessor DIMMA, Dimmb System BoardAdding Parts Front-panel release tab Retaining hooks Adding Parts Rotate the power supply see Drive bay plate Adding Parts Front of computer Left rail right rail Connect a power cable to the drive Pin 1 cable Filler bracket Adding Parts W . d e l l . c o m s u p p o r t . d e l l . c o m Fully seated Removing Cards Page Securing clips 2 notches Adding Parts Adding Parts C T I O N Cache USB On back panel Maximum shock Operating Appendix System Setup Program Screens Viewing SettingsAppendix Appendix Battery Battery socket Battery Definition of Third-Party Software and Peripherals Definition of Dell-Installed Software and PeripheralsContact Numbers and Addresses Page Customer Care From outside Toronto Page W . d e l l . c o m s u p p o r t . d e l l . c o m Page W . d e l l . c o m s u p p o r t . d e l l . c o m Country Code Customer Service Seoul, Korea City Code Corporate Sales Page Or 800 300 412 or South Africa Johannesburg Technical Support 011 709 International Access Code Technical Support Servers Page Have your account number handy or value-added resellers VARs Returning Items for Warranty Repair or Credit 100 Appendix FCC Notices U.S. Only Class a Class B Battery Disposal NOM Information Mexico Only Day Limited Warranty United States Only 106 Appendix One-Year Limited Warranty United States and Canada Only 108 Appendix Appendix 109 Total Satisfaction Return Policy United States Only Index 111 Index Index 113 Index 114