NETGEAR WNR834M manual Chapter Troubleshooting, Troubleshooting Quick Tips

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Chapter 7

Troubleshooting

This chapter gives information about troubleshooting your RangeMax NEXT Wireless Router WNR834M. After each problem description, instructions are provided to help you diagnose and solve the problem.

Troubleshooting Quick Tips

Here are some tips for correcting simple problems you may have:

Be sure to restart your network in this sequence

1)Turn off and unplug the modem. Then turn off the wireless router, and computer.

2)Plug in the modem and turn it on. Wait two minutes.

3)Turn on the wireless router and wait 1 minute.

4)Turn on the computers.

Make sure the Ethernet cables are securely plugged in

The Internet status light on the wireless router will be lit if the Ethernet cable to the wireless router from the modem is plugged in securely and the modem and wireless router are turned on.

For each powered on computer connected to the wireless router with a securely plugged in Ethernet cable, the corresponding wireless router LAN port status light will be lit. The label on the bottom of the wireless router identifies the number of each LAN port.

Make sure the wireless settings in the computer and router match exactly.

The Wireless Network Name (SSID) and WEP or WPA security settings of the router and wireless computer must match exactly.

Troubleshooting

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v1.3, May 2006

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Contents NETGEAR, Inc Statement of Conditions TrademarksEuropean Union Statement of Compliance Certificate of the Manufacturer/Importer Bestätigung des Herstellers/ImporteursWorld Wide Web Voluntary Control Council for Interference Vcci StatementCustomer Support V1.3, May Contents Chapter Content Filtering Appendix a Technical Specifications V1.3, May Typographical Conventions Chapter About This ManualAudience, Scope, Conventions, and Formats Manual Scope How to Use This ManualHow to Print this Manual Publication Revision History Revision HistoryV1.3, May Chapter Introduction Package ContentsStatus Light Front of the Wireless RouterBack of the Wireless Router RangeMax Next Wireless Router WNR834M Online Setup Manuals Installing the WNR834M routerHow to Access the Wireless Router Again Later V1.3, May Maintenance and Support Observing Performance, Placement, and Range Guidelines Chapter Wireless ConfigurationImplementing Appropriate Wireless Security V1.3, May If WPA-PSK or WPA2-PSK Authentication is Used Default Factory SettingsUnderstanding Wireless Settings WEP Basic Wireless Security OptionsV1.3, May How to Set Up and Test Basic Wireless Connectivity V1.3, May How to Configure WEP How to Configure WPA-PSK or WPA2-PSK Wireless Security Click the Turn Access Control On check box How to Restrict Wireless Access by MAC AddressV1.3, May V1.3, May Blocking Access to Internet Sites Chapter Content FilteringContent Filtering Overview Blocking Access to Internet Services V1.3, May Blocking Services by IP Address Range Scheduling When Blocking Will Be EnforcedConfiguring a User Defined Service Log entry descriptions Viewing Logs of Web Access or Attempted Web AccessLog action buttons Configuring E-Mail Alert and Web Access Log Notifications V1.3, May Viewing Wireless Router Status Information Chapter MaintenanceThis screen shows the following parameters Wireless Router Status FieldsWireless port of the router. The default is Netgear Region Router Statistics Items Connection Status ItemsViewing a List of Attached Devices Configuration File ManagementErasing the Configuration Backing Up and Restoring the ConfigurationUpgrading the Router Software V1.3, May Changing the Administrator Password V1.3, May Configuring Advanced Wireless Settings Advanced Configuration of the RouterPossibility, leave this checkbox unselected Wireless Card Access List Wireless Card Access Setup Configuring Port Triggering and Port Forwarding V1.3, May Click Add Service Configuring Port Forwarding to Local Servers Click the Add Custom Service button Adding a Custom ServiceMultiple Computers for Internet Gaming Editing or Deleting a Port Forwarding EntryLocal Web and FTP Server Example Connecting Automatically, as Required Configuring the WAN Setup OptionsResponding to a Ping on the Internet WAN Port Setting Up a Default DMZ ServerDisabling the SPI Firewall Setting the MTU Size Using the LAN IP Setup OptionsConfiguring LAN TCP/IP Setup Parameters Using Address Reservation Using the Router as a Dhcp serverUsing a Dynamic DNS Service Select the Use a Dynamic DNS Service check box Configuring Static Routes V1.3, May Select the Turn Remote Management On check box Enabling Remote Management AccessV1.3, May Using Universal Plug and Play UPnP V1.3, May V1.3, May Troubleshooting Quick Tips Chapter TroubleshootingBe sure to restart your network in this sequence Make sure the Ethernet cables are securely pluggedBasic Functioning Make sure the network settings of the computer are correctPower Light Not On LAN or WAN Port Lights Not On Lights Never Turn OffTroubleshooting the Web Configuration Interface Troubleshooting the ISP Connection Testing the LAN Path to Your Router Troubleshooting a TCP/IP Network Using a Ping UtilityTesting the Path from Your Computer to a Remote Device Restoring the Default Configuration and Password Problems with Date and Time V1.3, May Factory Default Settings Appendix a Technical SpecificationsWireless Regulatory Compliance General SpecificationsV1.3, May Document Link Appendix B Related DocumentsV1.3, May