NETGEAR WNR834M manual Troubleshooting the Web Configuration Interface

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NETGEAR RangeMax™ NEXT Wireless Router WNR834M Reference Manual

Troubleshooting the Web Configuration Interface

If you are unable to access the router’s Web Configuration interface from a computer on your local network, check the following:

Check the Ethernet connection between the computer and the router as described in the previous section.

Make sure your computer’s IP address is on the same subnet as the router. For instructions, see “Preparing a Computer for Network Access” in Appendix B to configure your computer.

Note: If your computer’s IP address is shown as 169.254.x.x: Recent versions of Windows and Mac OS will generate and assign an IP address if the computer

cannot reach a DHCP server. These auto-generated addresses are in subnet 169.254.x.x. If your IP address is in this range, check the connection from the computer to the router and reboot your computer.

Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to be sure the Java applet is loaded.

Try quitting the browser and launching it again.

Make sure you are using the correct login information. The factory default login name is admin and the password is password. Make sure that CAPS LOCK is off when entering this information.

If the router does not save changes you have made in the Web Configuration Interface, check the following:

When entering configuration settings, be sure to click the Apply button before moving to another menu or tab, or your changes are lost.

Click the Refresh or Reload button in the Web browser. The changes may have occurred, but the Web browser may be caching the old configuration.

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Troubleshooting

v1.3, May 2006

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Contents NETGEAR, Inc Trademarks Statement of ConditionsEuropean Union Statement of Compliance Bestätigung des Herstellers/Importeurs Certificate of the Manufacturer/ImporterWorld Wide Web Voluntary Control Council for Interference Vcci StatementCustomer Support V1.3, May Contents Chapter Content Filtering Appendix a Technical Specifications V1.3, May Typographical Conventions Chapter About This ManualAudience, Scope, Conventions, and Formats Manual Scope How to Use This ManualHow to Print this Manual Revision History Publication Revision HistoryV1.3, May Package Contents Chapter IntroductionFront of the Wireless Router Status LightBack of the Wireless Router RangeMax Next Wireless Router WNR834M Online Setup Manuals Installing the WNR834M routerHow to Access the Wireless Router Again Later V1.3, May Maintenance and Support Chapter Wireless Configuration Observing Performance, Placement, and Range GuidelinesImplementing Appropriate Wireless Security V1.3, May Default Factory Settings If WPA-PSK or WPA2-PSK Authentication is UsedUnderstanding Wireless Settings Basic Wireless Security Options WEPV1.3, May How to Set Up and Test Basic Wireless Connectivity V1.3, May How to Configure WEP How to Configure WPA-PSK or WPA2-PSK Wireless Security How to Restrict Wireless Access by MAC Address Click the Turn Access Control On check boxV1.3, May V1.3, May Blocking Access to Internet Sites Chapter Content FilteringContent Filtering Overview Blocking Access to Internet Services V1.3, May Blocking Services by IP Address Range Scheduling When Blocking Will Be EnforcedConfiguring a User Defined Service Viewing Logs of Web Access or Attempted Web Access Log entry descriptionsLog action buttons Configuring E-Mail Alert and Web Access Log Notifications V1.3, May Chapter Maintenance Viewing Wireless Router Status InformationWireless Router Status Fields This screen shows the following parametersWireless port of the router. The default is Netgear Region Connection Status Items Router Statistics ItemsConfiguration File Management Viewing a List of Attached DevicesBacking Up and Restoring the Configuration Erasing the ConfigurationUpgrading the Router Software V1.3, May Changing the Administrator Password V1.3, May Advanced Configuration of the Router Configuring Advanced Wireless SettingsPossibility, leave this checkbox unselected Wireless Card Access List Wireless Card Access Setup Configuring Port Triggering and Port Forwarding V1.3, May Click Add Service Configuring Port Forwarding to Local Servers Adding a Custom Service Click the Add Custom Service buttonMultiple Computers for Internet Gaming Editing or Deleting a Port Forwarding EntryLocal Web and FTP Server Example Configuring the WAN Setup Options Connecting Automatically, as RequiredResponding to a Ping on the Internet WAN Port Setting Up a Default DMZ ServerDisabling the SPI Firewall Using the LAN IP Setup Options Setting the MTU SizeConfiguring LAN TCP/IP Setup Parameters Using the Router as a Dhcp server Using Address ReservationUsing a Dynamic DNS Service Select the Use a Dynamic DNS Service check box Configuring Static Routes V1.3, May Enabling Remote Management Access Select the Turn Remote Management On check boxV1.3, May Using Universal Plug and Play UPnP V1.3, May V1.3, May Chapter Troubleshooting Troubleshooting Quick TipsBe sure to restart your network in this sequence Make sure the Ethernet cables are securely pluggedBasic Functioning Make sure the network settings of the computer are correctPower Light Not On Lights Never Turn Off LAN or WAN Port Lights Not OnTroubleshooting the Web Configuration Interface Troubleshooting the ISP Connection Troubleshooting a TCP/IP Network Using a Ping Utility Testing the LAN Path to Your RouterTesting the Path from Your Computer to a Remote Device Restoring the Default Configuration and Password Problems with Date and Time V1.3, May Appendix a Technical Specifications Factory Default SettingsWireless General Specifications Regulatory ComplianceV1.3, May Appendix B Related Documents Document LinkV1.3, May