Troubleshooting Music, Cant open a media file

User Guide		Media

File extension	Supported video codec(s)	Supported audio codec(s)

FLAC	—	FLAC, Vorbis
	—

M4A	—	AAC
	—

MIDI	—	MIDI
	—

MKA	—	AAC, MP3, PCM
	—

MP3	—	MPEG-3
	—

OGG	—	FLAC, Vorbis
	—

QCP	—	QCELP
	—

SPMID	—	SP-MIDI
	—

WAV	—	PCM, GSM
	—

WMA	—	WMA 9, WMA 10
	—

For information about media file extensions, formats, and codecs for your device, visit www.blackberry.com/docs/smartphones and click Smartphones > BlackBerry Smartphones > Supported Media.

Troubleshooting: Music

I can't open a media file

Make sure the file is in a format that your BlackBerry device supports.

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Blackberry P'9982 manual Troubleshooting Music, Cant open a media file

Contents

User Guide Published 2013-11-19 SWD-20131119084839806 Contents 195 149211 259 New in this release Getting to know your deviceIntroducing BlackBerry 10 OS version BlackBerry Hub BlackBerry Keyboard BlackBerry Remember BlackBerry Story MakerCalendar NFC and Smart Tags BlackBerry Browser Introducing BlackBerry 10 new apps and featuresBBM Video with Screen Share Contacts Camera and Time Shift mode Picture editing Share, stream, or display your media filesVideo editing Search BlackBerry World Whats different about BlackBerry 10?BlackBerry Balance How do I get back to the home screen? How do I get to the menu? How do I change my settings and options? Where is my email or other messages? Where are my apps? Where are my ring tones and notification profiles?Where are my tasks, memos, and voice notes? Where is Password Keeper? Where do I find my files?Where can I find details about my device OS and hardware? What is BlackBerry Link? Your device at a glance Home screen at a glance Home screen, keys, and icons Browser Application icons IconDescription BlackBerry Hub Remember Text MessagesDocs To Go Pictures Facebook Story MakerTwitter LinkedIn Setup SettingsIconDescription Calculator Compass Notification icons Setup and activationIcon Description Insert or remove the micro SIM card Insert or remove the battery and a media card Set up email or other types of accounts on your device Set up your device On the Add Account screen, tap Work Account Add a social networking or Evernote account Add an Imap or POP email account On the Add Account screen, tap Microsoft Exchange ActiveSync Add a CalDAV or CardDAV account What if I have contacts on my SIM card? Update BBM Put your device in standby mode Power and chargingRestart or reset your device Turn off your device Lock or unlock your device Tips Charging your device Lock your work space Tap Settings Security and Privacy SIM Card Scroll and move between items Using the touch screen Select items Use a slider Move items from one place to another Zoom in to or zoom out from the screenMinimize apps and show your Active Frames Show the menus View the Hub Navigating within an Android app Show the keyboard Download and buy apps, games, music, and videos Personalizing your deviceTap Purchase Move an app around the home screen Tap Settings Display Tap Settings NotificationsSet an alarm Change your ring tone, sounds, or alerts Testing your device hardware Where do I find customer support?Test your device using the BlackBerry Virtual Expert app Before you switch devices Device SwitchTutorial Searching the Help app on a BlackBerry 10 device BlackBerry Virtual Expert test failed Update BBM Transfer data from a BlackBerry 7 device using a media card Backing up and switching devicesClick Using a Media Card Save Data Transfer data to a new device using BlackBerry Protect After you switch devicesTap Restore Transfer data from an iPhone or Android device Restoring BBM Tap Settings Import Passwords Transfer passwords to Password KeeperTips after switching devices Set up email or other types of accounts on your device On the Add Account screen, tap Work Account Cant switch my SIM card to my new BlackBerry 10 device Troubleshooting Device Switch Cant transfer items using my media card How do I reset my lost or forgotten BlackBerry ID password? Display Lock your work space Lock your device with a password Turn on rotation lock SearchConnect your device to an Hdmi display Take a screen shot of your device Tap Settings Search Change your search settingsFilter your search results Do more with your search results User Guide Get started Phone at a glance Making and receiving calls PhoneMake a call Call a recent number or speed dial contact Answer or dismiss a call Call someone from your contact listUse Reply Now to send a message to a caller Put a call on hold Answering calls automatically Start a conference call Move a call to BBM Video Move a call from your headset to your deviceAdd a contact or number to your speed dial list Delete a contact or number from your speed dial list Call waiting, call forwarding, and call blocking Set up your voice mail Phone options Tap Call Audio Set up smart dialingShow or hide your number on outgoing calls Tap Smart Dialing Set up your fixed dialing numbers Turn on the Reply Now featureTap Priority Calling Tap Add Number Checking your voice mail from your BlackBerry device Visual Voice Mail Tap Change Password Change your voice mail passwordPhone app, swipe down from the top of the screen tap Tap Deactivate BBM Video at a glance Start a BBM Video chat BBM VideoAccept or decline a BBM Video chat or BBM Voice chat Mute your microphone in a BBM Video chat Switch cameras or share your screenMove your video thumbnail around the screen Move your BBM Video chat to an external display Change your ring tone, sounds, or alerts Ring tones, sounds, and alertsTurn off all ring tones and sounds except for calls Set a custom ring tone for a contact Turn off Instant Previews View and respond to Instant PreviewsRespond directly to Instant Previews About Lock Screen Notifications Troubleshooting Ring tones, sounds, and alerts Staying connected with the BlackBerry Hub BlackBerry Hub BlackBerry Hub at a glance Setting up and managing accounts Set up email or other types of accounts on your device User Guide Messages Tap Done Add an Imap or POP email account Tap Settings Accounts Change account settingsRemove an account from your device Cant add a second social networking account BlackBerry Hub message list icons Navigate your list of messages and notifications Viewing and searching messages View filed email View messages by account or message typeSearch for a message Tap Unread, Flagged, or Attachments View only your priority messages Set the View Only Priority Messages switch to OnChange the types of messages that are marked as priority View attachments sent to you Sort attachments Send email and messages from the BlackBerry HubShare or save your attachments Reply to or forward an email Managing messages File an email Filing emailAdd, rename, or delete an email folder Keep all email from a folder on your device Securing your email Set up S/MIME-protected messagingDownload or share a picture from an email Save a draft email Turn on IBM Notes email encryption on your device Tap Secure EmailSign or encrypt a message Secure email icons IconDescription Peek at your messages in the BlackBerry Hub from anywhere Tips BlackBerry Hub Check your upcoming events from the BlackBerry Hub Jump to the next or previous message Create a meeting from an email BlackBerry Hub settingsAdd a contact from the BlackBerry Hub Refresh your list of messages Change your default email address or calendar Set the Out of Office Reply switch to OnAdd a signature to an email account Change how messages are displayed in the BlackBerry Hub Color code your email accounts Change advanced settings for text messagesChange the accounts that appear in the BlackBerry Hub Change options for sending and receiving text messages About public warning messages Troubleshooting BlackBerry Hub Cant find my work email in the BlackBerry Hub Can only see email for the last 30 daysCant see the recipients for a message Cant send or forward a text message Password locking and screen locking Passwords and lockingSecurity BlackBerry ID SIM card PINs BlackBerry Balance and the work space passwordNetwork lock and unlock code Lock your screen Unlock your device with a network unlock code Change your work space password Change or remove your device passwordTap Balance Change Password Protect your SIM card with a PIN Set up BlackBerry Protect on your device Set the SIM Card PIN Lock switch to OnFinding and protecting a lost device Change your SIM card PIN Tap Settings Security and Privacy Application Permissions Setting security permissions for appsChange or view app permissions Set up S/MIME-protected messaging Wipe your device to delete your data Tap Settings Security and Privacy Security Wipe About BlackBerry Balance Switch between your personal and work spacesTap Delete Data Delete your work space Using Parental Controls Import a certificate from your computer Turn on encryption Tap Settings Network Connections VPN Add Using a smart card with your deviceManaging VPN profiles About smart cards Store your smart card password on your device Use two-factor authenticationTap Settings Security and Privacy Smart Card Import a certificate from a smart card How do I reset my device password if I forget it? Frequently asked questions SecurityWhat content is in my work space and my personal space? Description AppsPage Work space and BlackBerry Balance Where is my picture that I just took?What happens to my device data if I leave my organization? Switch between your personal and work spaces Lock your work space Change your work space passwordDelete your work space Does my device have BlackBerry Balance? How do I set up BlackBerry Balance? Page BlackBerry ID Troubleshooting Work space and BlackBerry BalanceAbout BlackBerry ID My device is quarantined Change your BlackBerry ID password Set up a new BlackBerry IDChange your BlackBerry ID information Tutorial Creating a BlackBerry ID on a BlackBerry 10 device FAQ BlackBerry ID Using your BlackBerry ID to switch devicesUsing your BlackBerry ID on a new device Find your BlackBerry ID on your old device Troubleshooting wizard I need help with my BlackBerry ID Password KeeperAbout Password Keeper Why do I need to re-enter my BlackBerry ID password? Manage passwords in Password Keeper Transfer passwords to Password KeeperChange the Password Keeper password Hide or show passwords in Password Keeper Use a password or username from Password KeeperGenerate a random password Lock Password Keeper Search in Password KeeperCreate security questions and answers in Password Keeper Duplicate the password record Tap Password Keeper Share text and websites with Password Keeper Camera app at a glance Taking pictures and recording videos CameraTake a picture Record a video Access the Camera app from the Lock screenTurn on autofocus lock Record a video in stereo Change the capture settings Using Time Shift modeTake the best picture possible using Time Shift mode Replace a persons expression using Time Shift mode Icon Description Normal Shooting modesStabilization Burst Troubleshooting Camera Change the camera settings Cant save pictures or videos to my media card Cant take a picture or record a video Pictures app at a glance PicturesRecent screen Albums screen Viewing your pictures Share a picture Edit a picture Supported picture file extensions Organizing your pictures and albumsCreate an album Move a picture to a different album Cant open a media file Troubleshooting PicturesCant save a media file Music app at a glance MusicNow Playing screen Playing your music Doing more with your music Creating playlists and organizing your musicMake a playlist Add the music thats currently playing to a playlist Organize your music on the Now Playing screen Change the volume File extension Supported video codecs Supported audio codecs Tips Music Troubleshooting Music Videos app at a glance Videos Play or pause a video Watching your videosChange the video display size Doing more with your videos Edit a video WMV WMA AAC AMR Flac BlackBerry Story Maker Troubleshooting VideosAbout BlackBerry Story Maker Preview a story in BlackBerry Story Maker Media sharing Change your BlackBerry Story Maker settingsDelete a story in BlackBerry Story Maker About sharing media Share your media files with Dlna Certified devices Tap Settings Media SharingGive your device a nickname Finding a place MapsStart turn-by-turn directions My places Change the details for a place Add a new place to your favoritesView your recent places Clear your recent places Changing settings for Maps Location servicesAbout location services Turn on or turn off location services Turn on or turn off traffic data Tap the Location Services switchTurn on or turn off location-based ads Change location permissions for apps Compass at a glance About the compass CompassPoint the compass to true north or to magnetic north Im not getting an accurate reading from the compass Troubleshooting Compass User Guide Maps and locations 148 Adding a folder or an entry to the Remember app RememberCreate a folder in the Remember app Add an entry to the Remember app Add a due date and reminder time to an entry Tap Note or TaskAdd tags to an entry Format the text in an entry Delete a folder or an entry in the Remember app Changing a Remember folder or entry Viewing and searching your Remember entries Troubleshooting Remember app About the Calendar app Calendar Add a social networking or Evernote account On the Add Account screen, tap Microsoft Exchange ActiveSync Tap Accounts Subscribed Calendar Subscribe to a public calendar on your device View your events Check your upcoming events from the BlackBerry HubFind email and files associated with an event Create an event Check who youre meeting withTap Emails Invite people to an event Change or delete an event Hide a calendarSchedule a recurring event Tap No Recurrence Save conference call details in the Calendar app Join a conference call from a meeting reminderSend an I will be late message Share a file with meeting participants Calendar app settings New or updated events arent appearing in my calendar Troubleshooting Calendar appChange how your calendar is displayed Cant sync my calendar About the Contacts app ContactsContacts at a glance Adding contacts Add a social networking or Evernote account On the Add Account screen, tap Microsoft Exchange ActiveSync Copy contacts to and from your micro SIM card Add a contact to the Contacts app Add a contact from the Calls screen Contact viewsDetails Add a contact to your favorites Changing contacts Search for a contact Contact someoneFiltering contacts View contacts by account Clock Troubleshooting ContactsSort your contacts Share a contact Change the clock face Alarm clock Manage your additional alarms Set additional alarmsChange your alarm tone Tap Alarm Tone Stopwatch Timer World clock Turn on bedside modeAdd a city to the world clock screen Delete a city from the world clock screen Set the Phone Calls in Bedside Mode switch to On Hear phone calls in bedside mode Switch to a scientific or standard calculator Calculator at a glance Using the calculatorCalculator Convert a unit of measurement Browsing the Internet BrowserCalculate a tip View your previous calculations Switch between tabs Using Browser tabsGo to a website Change the current search engine Change the background color in reader mode Change text size in reader modeShare a link or picture Search for text on a webpage Bookmarks and history Browsing safely Security settings Remove History Items Change Browser security settingsWebsite certificate icons IconDescription Private Browsing Smart Tags Troubleshooting BrowserSmart Tags application explained Scan a QR Code, barcode, or an NFC tag Create your own smart tag Share a smart tag Favorite a smart tag Voice Control Using the BlackBerry Voice Control appErase smart tag information from an NFC tag Lock a smart tag Search your device using the Voice Control App Searching using the Voice Control appSearch the Internet using the Voice Control app Ask a question using the Voice Control app Type using voice dictation Send messages using the Voice Control appTap Settings Voice Control Tap Enable Dictation Set an alarm using the Voice Control app Post a tweet using the Voice Control app Change your Facebook status using the Voice Control appPost a LinkedIn update using the Voice Control app Save notes and memos using the Voice Control app Voice Control settings Change your Games profile GamesInvite a friend to the Games app Add a game Add a game to your favorites Troubleshooting GamesRecommend a game Invite a Games friend to BBM Organizing apps User Guide Applications and features 194 Getting started with Documents To Go Documents To Go Save changes to a file in Documents To Go Access work filesUndo or redo an action in Documents To Go Editing documents Editing spreadsheets Enable word wrapResize a row or column Hide or show rows and columns Editing slideshows Presenting slideshows File ManagerViewing files Managing your files Working with files stored in the cloud Transferring files Working with zip files Change cloud application settingsSave a file to your device Synchronize a file with the cloud Moving or copying media files and documents Storage space and media cardUnzip a file Tap Settings Storage and Access Inserting the micro SIM card, battery, and media cardTap Identification on Network and make note of the Username Turn on USB mass storage Insert or remove the micro SIM card Supported media cards Using a media cardFormat your media card Tap Settings Storage and Access Tap Erase Media Card Frequently asked questions Storage space and memoryCheck how much storage space is free Tap Format Media Card Wipe data from your media card Error messages Media card My device isnt recognized when I connect it to my computer Troubleshooting Storage space Wireless connections icons Check which wireless networks your device connects toConnections Network Connections Mobile Network Tips Choosing a connection Bluetooth technologyConnections between devices Turn on airplane mode Tap Settings Network Connections VPN Tap Settings Network Connections Mobile NetworkMobile network Connect to the mobile network Switch wireless networks manually Set the Connect over Mobile Network switch to On RoamingSet the Network Selection Mode to Manual Turn off data services while roaming Connect to a Wi-Fi network Wi-FiManually connect to a Wi-Fi network Tap Connect Tap Wi-Fi Delete a saved Wi-Fi networkDisable or re-enable a saved Wi-Fi network Password Wi-Fi network settingsEnable IPv6 Security Type Cant connect to a Wi-Fi network Inter-Access Point Handover Sharing your Internet connection using Mobile Hotspot mode Mobile Hotspot mode Tap Settings Network Connections Mobile Hotspot Use Mobile Hotspot mode to share your Internet connectionFind your Mobile Hotspot mode settings Disconnect a device from your mobile hotspot Set the Internet Tethering switch to On Tap Settings Network Connections Internet TetheringInternet tethering Cant connect multiple devices to my mobile hotspot Turn on Bluetooth technology BluetoothPair and connect with a Bluetooth enabled device Tap Bluetooth Delete a saved Bluetooth enabled device Disconnect from a paired Bluetooth enabled devicePairing your device with a car Set how Bluetooth enabled car kits access your messages Profile Description Let your car kit use your devices network credentials Enabled devices such as music players, stereo Keep losing the connection with my Bluetooth enabled car kit Tap Settings Network Connections NFC What is NFC?Send a file using NFC Turn on NFC How do I update the software on my BlackBerry 10 device? Software UpdatesLanguage Change your typing language Change your keyboard language Tap Settings Language and Input Tap Voice DictationChange your voice input language Keyboard and typing at a glance Home screen shortcuts Keyboard and typingSend an email Post a LinkedIn update Update your Facebook statusSend a text message Start a BBM chat Creating custom text shortcuts Delete a word Show the keyboardChange or delete a text shortcut Clear the learned words list Typing on the Keyboard Type a symbol or numberType an accented character Type an uppercase character Cut, copy, and paste text Type faster with automated assistance settingsSelecting word suggestions that appear while you type Change spell check settings Tap Settings Language and Input Spell CheckSpell check Turn on spell check Change Keyboard, input, or typing settings Battery and powerTroubleshooting Keyboard and typing Cant show the Keyboard Insert or remove the battery and a media card Turn off your device Check your battery power level Battery and charging icons Charge your device LED and battery notifications Frequently asked questions Battery and power Battery safetyDevice and battery disposal How can I extend battery life? Settings System Volume or Notifications Close apps Decrease volumeTap Settings Network Connections Update your software Dim the screen Customize your accessibility settings AccessibilityTurn on Magnify mode Where can I get a new or spare battery? Customize the magnification level Temporarily turn off Magnify mode Tap Settings Accessibility Hearing Aid Settings Turn on Hearing Aid modeTurn on TTY support Tap Settings Accessibility Tap Screen Reader BlackBerry Screen Reader settingsTurn on or turn off the Dark Screen mode Adjust the volume, speed, and pitch Tap Settings Accessibility Tap Screen Reader Tap Verbosity Adjust the verbosityTurn on the Silent on Calls setting Turn on or turn off Keyboard Echo Task Gesture BlackBerry Screen Reader gestures Using BlackBerry Screen Reader Quick Settings mode Task Gesture Using the BlackBerry Screen Reader on the home screen Turn on Closed Captions About BlackBerry Link features on your device BlackBerry Link features on your deviceWorking with files stored on your computer Tap Settings BlackBerry Link Troubleshooting BlackBerry LinkCant access files on my computer View paired computers Tap Clear Local Calendar and Clear Local Contacts Have duplicate contact and calendar entries Legal notice 260 RGE111LW RGF111LW