Blackberry P'9982 Troubleshooting: Music

File extension Supported video codec(s) Supported audio codec(s)

FLAC —FLAC, Vorbis

M4A —AAC

MIDI —MIDI

MKA —AAC, MP3, PCM

MP3 —MPEG-3

OGG —FLAC, Vorbis

QCP —QCELP

SPMID —SP-MIDI

WAV —PCM, GSM

WMA —WMA 9, WMA 10

For information about media file extensions, formats, and codecs for your device, visit

www.blackberry.com/docs/smartphones

and click Smartphones > BlackBerry Smartphones >

Supported Media.

Troubleshooting: Music

I can't open a media file

Make sure the file is in a format that your BlackBerry device supports.

Media

User Guide

133

Contents

Main Page Contents Page Get started Getting to know your device Keyboard and typing Ring tones, sounds, and alerts BlackBerry Hub Camera BlackBerry Story Maker Smart Tags NFC Calendar Browser BlackBerry Hub BBM Video Language Keyboard and typing Camera BlackBerry Story Maker Calendar Contacts Remember Browser Media sharing Search Videos Pictures What's different about BlackBerry 10? Page Page Page Page Page Page Page Page Page Page Setup and activation Page Page Page Page Learn how to switch devices using BlackBerry Link. Learn how to switch devices using a media card. Learn how to switch devices using BlackBerry Protect. Learn how to switch devices using the device switch app. www.bbm.com Power and charging Lock your screen Unlock your device with a network unlock code Lock your work space Lock your device with a password Using the touch screen Page Page Page Page Personalizing your device Page Where do I find customer support? blackberry.com/support blackberry.com/contact Testing your device hardware Download the BlackBerry Virtual Expert app from BlackBerry World now. Device Switch Before you switch devices Learn how to switch devices using BlackBerry Protect. Learn how to switch devices using the device switch app. www.bbm.com Backing up and switching devices www.blackberry.com/deviceswitchapp www.blackberry.com/recycling After you switch devices Page Set up email or other types of accounts on your device Page Troubleshooting: Device Switch Page Display Page Search Filter your search results Change your search settings Do more with your search results Page Phone Phone Page Start a conference call Answering calls automatically Move a call from your headset to your device Move a call to BBM Video Add a contact or number to your speed dial list Set up your voice mail Call waiting, call forwarding, and call blocking Phone options Page Visual Voice Mail Checking your voice mail from your BlackBerry device Page BBM Video BBM Video at a glance Start a BBM Video chat Switch cameras or share your screen Mute your microphone in a BBM Video chat Move your video thumbnail around the screen Move your BBM Video chat to an external display BBM Video options Ring tones, sounds, and alerts Change your ring tone, sounds, or alerts Turn off all ring tones and sounds except for calls Set a custom ring tone for a contact Turn off all ring tones and sounds View and respond to Instant Previews Turn off Instant Previews Respond directly to Instant Previews About Lock Screen Notifications Turn off Lock Screen Notifications View Lock Screen Notifications Troubleshooting: Ring tones, sounds, and alerts My device doesn't ring or vibrate when I receive a call or message Messages BlackBerry Hub Staying connected with the BlackBerry Hub The BlackBerry Hub at a glance Setting up and managing accounts Page Page Page Page BlackBerry Hub message list icons Viewing and searching messages Page Page Send email and messages from the BlackBerry Hub Managing messages Page Securing your email Page Tips: BlackBerry Hub Page BlackBerry Hub settings Page Page Update your Facebook, Twitter, or LinkedIn status from the BlackBerry Hub About public warning messages Troubleshooting: BlackBerry Hub http://docs.blackberry.com/troubleshooting/email/en Page Passwords and security Security Passwords and locking Page Page Page Finding and protecting a lost device http://protect.blackberry.com Setting security permissions for apps Change or view app permissions Securing your email Page Wipe your device to delete your data About BlackBerry Balance Switch between your personal and work spaces Using Parental Controls Turn on encryption Import a certificate from your computer Managing VPN profiles About smart cards Using a smart card with your device Page Frequently asked questions: Security Page Work space and BlackBerry Balance About BlackBerry Balance Switch between your personal and work spaces Lock your work space Change your work space password Delete your work space Frequently asked questions: Work space and BlackBerry Balance Page Page Troubleshooting: Work space and BlackBerry Balance BlackBerry ID About BlackBerry ID Set up a new BlackBerry ID Change your BlackBerry ID password Change your BlackBerry ID information Tutorial: Creating a BlackBerry ID on a BlackBerry 10 device Tutorial: Signing in with a BlackBerry ID on a BlackBerry 10 device Using your BlackBerry ID to switch devices FAQ: BlackBerry ID Troubleshooting wizard: I need help with my BlackBerry ID http://docs.blackberry.com/troubleshooting/blackberryID/en Password Keeper About Password Keeper Transfer passwords to Password Keeper Manage passwords in Password Keeper Change the Password Keeper password Use a password or username from Password Keeper Hide or show passwords in Password Keeper Generate a random password Search in Password Keeper Lock Password Keeper Create security questions and answers in Password Keeper Duplicate the password record Add a password record to your favorites Share text and websites with Password Keeper Media Camera Camera app at a glance Taking pictures and recording videos Page Using Time Shift mode Change the capture settings Page Change the camera settings Troubleshooting: Camera Page Pictures Pictures app at a glance Viewing your pictures Set a picture as your wallpaper Edit a picture Share a picture Take a screen shot of your device Organizing your pictures and albums Supported picture file extensions docs/smartphones Troubleshooting: Pictures Music Music app at a glance Playing your music Creating playlists and organizing your music Organize your music on the Now Playing screen Change the volume Tips: Music Supported audio and video file extensions, formats, and codecs Troubleshooting: Music Videos Videos app at a glance Watching your videos Change the volume Edit a video Supported audio and video file extensions, formats, and codecs Page Troubleshooting: Videos BlackBerry Story Maker About BlackBerry Story Maker Preview a story in BlackBerry Story Maker Creating and editing stories Delete a story in BlackBerry Story Maker Media sharing About sharing media Play or view your media file on a DLNA Certified device Share your media files with DLNA Certified devices Give your device a nickname Maps and locations Maps Finding a place Start turn-by-turn directions My places Page Changing settings for Maps Location services About location services Turn on or turn off location services Turn on or turn off traffic data Turn on or turn off location-based ads Change location permissions for apps Compass Troubleshooting: Compass Page Applications and features Remember Collecting and organizing tasks, notes, and more with the Remember app Adding a folder or an entry to the Remember app Page Changing a Remember folder or entry Delete a folder or an entry in the Remember app Viewing and searching your Remember entries Troubleshooting: Remember app Calendar Page Page Subscribe to a public calendar on your device Check your upcoming events from the BlackBerry Hub View your events Find email and files associated with an event Check who you're meeting with Create an event Hide a calendar Change or delete an event Join a conference call from a meeting reminder Save conference call details in the Calendar app Send an "I will be late" message Share a file with meeting participants Calendar app settings Troubleshooting: Calendar app Contacts Page Page Page Contact views Changing contacts Add a contact to your favorites Contact someone Set a custom ring tone for a contact Search for a contact Filtering contacts Sort your contacts Clock Change the clock face Alarm clock Page Stopwatch Timer World clock Turn on bedside mode Page Calculator Calculator at a glance Using the calculator Browser Browsing the Internet Page Page Bookmarks and history Browsing safely Page Troubleshooting: Browser Smart Tags The Smart Tags application explained Scan a QR Code, barcode, or an NFC tag Create your own smart tag Favorite a smart tag Share a smart tag Erase smart tag information from an NFC tag Voice Control Using the BlackBerry Voice Control app Page Page Page Voice Control settings Games Change your Games profile Invite a friend to the Games app Add a game Add a game to your favorites Recommend a game Invite a Games friend to BBM Start a BBM chat with a Games friend Troubleshooting: Games Organizing apps Leave an app or close an app Move an app around the home screen Add folders to the home screen Move an app out of a folder Page Documents and files Documents To Go Getting started with Documents To Go Access work files Editing documents Editing spreadsheets Editing slideshows Presenting slideshows File Manager Viewing files Managing your files Transferring files Working with files stored in the cloud Working with zip files Storage space and media card Moving or copying media files and documents Inserting the micro SIM card, battery, and media card Page Using a media card Turn on encryption Check how much storage space is free Frequently asked questions: Storage space and memory Error messages: Media card Troubleshooting: Storage space Settings and options Connections Safety and Product Information Check which wireless networks your device connects to Give your device a nickname Page Tips: Choosing a connection Turn on airplane mode Connect your device to an HDMI display Mobile network Page Wi-Fi Page Page http://docs.blackberry.com/troubleshooting/wi-fi/en Mobile Hotspot mode Page Internet tethering Bluetooth Page Page Page Page NFC Software Updates How do I update the software on my BlackBerry 10 device? Language Change your display language Change your typing language Change your keyboard language Change your voice input language Keyboard and typing Keyboard and typing at a glance Home screen shortcuts Page Creating custom text shortcuts Show the keyboard Delete a word Typing on the Keyboard Type faster with automated assistance settings Cut, copy, and paste text Selecting word suggestions that appear while you type Spell check Change Keyboard, input, or typing settings Troubleshooting: Keyboard and typing Battery and power Inserting the micro SIM card, battery, and media card Page Turn off your device Battery and charging icons Check your battery power level Charge your device LED and battery notifications Battery safety www.blackberry.com/recycling http://www.rim.com/company/corporate- responsibility/product_sustainability.shtml Frequently asked questions: Battery and power Page http:// shop.blackberry.com Accessibility Customize your accessibility settings Turn on Magnify mode Page Change your font size Turn on Hearing Aid mode www.shopblackberry.com Turn on TTY support Turn on or turn off the BlackBerry Screen Reader BlackBerry Screen Reader settings Page BlackBerry Screen Reader gestures Page Page Page Turn on Closed Captions BlackBerry Link features on your device About BlackBerry Link features on your device Working with files stored on your computer Troubleshooting: BlackBerry Link Page Legal notice www.blackberry.com/go/docs