User Guide
Published 2013-11-19 SWD-20131119084839806
Contents
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BlackBerry Keyboard
Getting to know your device
New in this release
Introducing BlackBerry 10 OS version BlackBerry Hub
NFC and Smart Tags
BlackBerry Story Maker
BlackBerry Remember
Calendar
BBM Video with Screen Share
Introducing BlackBerry 10 new apps and features
BlackBerry Browser
Contacts
Camera and Time Shift mode
Search
Share, stream, or display your media files
Picture editing
Video editing
How do I get back to the home screen?
Whats different about BlackBerry 10?
BlackBerry World
BlackBerry Balance
How do I get to the menu?
How do I change my settings and options?
Where is my email or other messages?
Where are my tasks, memos, and voice notes?
Where are my ring tones and notification profiles?
Where are my apps?
What is BlackBerry Link?
Where do I find my files?
Where is Password Keeper?
Where can I find details about my device OS and hardware?
Your device at a glance Home screen at a glance
Home screen, keys, and icons
Browser
Application icons IconDescription BlackBerry Hub
Pictures
Text Messages
Remember
Docs To Go
LinkedIn
Story Maker
Facebook
Twitter
Compass
Settings
Setup
IconDescription Calculator
Icon Description
Setup and activation
Notification icons
Insert or remove the micro SIM card
Insert or remove the battery and a media card
Set up email or other types of accounts on your device
Set up your device
On the Add Account screen, tap Work Account
Add a social networking or Evernote account
Add an Imap or POP email account
On the Add Account screen, tap Microsoft Exchange ActiveSync
Add a CalDAV or CardDAV account
What if I have contacts on my SIM card?
Update BBM
Turn off your device
Power and charging
Put your device in standby mode
Restart or reset your device
Lock or unlock your device
Tips Charging your device
Lock your work space
Tap Settings Security and Privacy SIM Card
Scroll and move between items
Using the touch screen
Select items
Use a slider
Minimize apps and show your Active Frames
Zoom in to or zoom out from the screen
Move items from one place to another
Show the menus
View the Hub
Navigating within an Android app
Show the keyboard
Move an app around the home screen
Personalizing your device
Download and buy apps, games, music, and videos
Tap Purchase
Change your ring tone, sounds, or alerts
Tap Settings Notifications
Tap Settings Display
Set an alarm
Test your device using the BlackBerry Virtual Expert app
Where do I find customer support?
Testing your device hardware
BlackBerry Virtual Expert test failed
Device Switch
Before you switch devices
Tutorial Searching the Help app on a BlackBerry 10 device
Update BBM
Click Using a Media Card Save Data
Backing up and switching devices
Transfer data from a BlackBerry 7 device using a media card
Restoring BBM
After you switch devices
Transfer data to a new device using BlackBerry Protect
Tap Restore Transfer data from an iPhone or Android device
Tips after switching devices
Transfer passwords to Password Keeper
Tap Settings Import Passwords
Set up email or other types of accounts on your device
On the Add Account screen, tap Work Account
Cant switch my SIM card to my new BlackBerry 10 device
Troubleshooting Device Switch
Cant transfer items using my media card
How do I reset my lost or forgotten BlackBerry ID password?
Display
Lock your work space
Lock your device with a password
Take a screen shot of your device
Search
Turn on rotation lock
Connect your device to an Hdmi display
Do more with your search results
Change your search settings
Tap Settings Search
Filter your search results
User Guide Get started
Call a recent number or speed dial contact
Phone
Phone at a glance Making and receiving calls
Make a call
Put a call on hold
Call someone from your contact list
Answer or dismiss a call
Use Reply Now to send a message to a caller
Answering calls automatically
Start a conference call
Delete a contact or number from your speed dial list
Move a call from your headset to your device
Move a call to BBM Video
Add a contact or number to your speed dial list
Call waiting, call forwarding, and call blocking
Set up your voice mail
Tap Smart Dialing
Tap Call Audio Set up smart dialing
Phone options
Show or hide your number on outgoing calls
Tap Add Number
Turn on the Reply Now feature
Set up your fixed dialing numbers
Tap Priority Calling
Checking your voice mail from your BlackBerry device
Visual Voice Mail
Tap Deactivate
Change your voice mail password
Tap Change Password
Phone app, swipe down from the top of the screen tap
Accept or decline a BBM Video chat or BBM Voice chat
BBM Video
BBM Video at a glance Start a BBM Video chat
Move your BBM Video chat to an external display
Switch cameras or share your screen
Mute your microphone in a BBM Video chat
Move your video thumbnail around the screen
Set a custom ring tone for a contact
Ring tones, sounds, and alerts
Change your ring tone, sounds, or alerts
Turn off all ring tones and sounds except for calls
Respond directly to Instant Previews
View and respond to Instant Previews
Turn off Instant Previews
About Lock Screen Notifications
Troubleshooting Ring tones, sounds, and alerts
Staying connected with the BlackBerry Hub
BlackBerry Hub
BlackBerry Hub at a glance Setting up and managing accounts
Set up email or other types of accounts on your device
User Guide Messages Tap Done
Add an Imap or POP email account
Remove an account from your device
Change account settings
Tap Settings Accounts
Cant add a second social networking account
BlackBerry Hub message list icons
Navigate your list of messages and notifications
Viewing and searching messages
Tap Unread, Flagged, or Attachments
View messages by account or message type
View filed email
Search for a message
View attachments sent to you
Set the View Only Priority Messages switch to On
View only your priority messages
Change the types of messages that are marked as priority
Reply to or forward an email
Send email and messages from the BlackBerry Hub
Sort attachments
Share or save your attachments
Managing messages
Keep all email from a folder on your device
Filing email
File an email
Add, rename, or delete an email folder
Save a draft email
Set up S/MIME-protected messaging
Securing your email
Download or share a picture from an email
Secure email icons IconDescription
Tap Secure Email
Turn on IBM Notes email encryption on your device
Sign or encrypt a message
Peek at your messages in the BlackBerry Hub from anywhere
Tips BlackBerry Hub
Check your upcoming events from the BlackBerry Hub
Jump to the next or previous message
Refresh your list of messages
BlackBerry Hub settings
Create a meeting from an email
Add a contact from the BlackBerry Hub
Change how messages are displayed in the BlackBerry Hub
Set the Out of Office Reply switch to On
Change your default email address or calendar
Add a signature to an email account
Change options for sending and receiving text messages
Change advanced settings for text messages
Color code your email accounts
Change the accounts that appear in the BlackBerry Hub
About public warning messages
Troubleshooting BlackBerry Hub
Cant send or forward a text message
Can only see email for the last 30 days
Cant find my work email in the BlackBerry Hub
Cant see the recipients for a message
BlackBerry ID
Passwords and locking
Password locking and screen locking
Security
Lock your screen
BlackBerry Balance and the work space password
SIM card PINs
Network lock and unlock code
Unlock your device with a network unlock code
Protect your SIM card with a PIN
Change or remove your device password
Change your work space password
Tap Balance Change Password
Change your SIM card PIN
Set the SIM Card PIN Lock switch to On
Set up BlackBerry Protect on your device
Finding and protecting a lost device
Change or view app permissions
Setting security permissions for apps
Tap Settings Security and Privacy Application Permissions
Set up S/MIME-protected messaging
Wipe your device to delete your data
Tap Settings Security and Privacy Security Wipe
Delete your work space
Switch between your personal and work spaces
About BlackBerry Balance
Tap Delete Data
Using Parental Controls
Import a certificate from your computer
Turn on encryption
About smart cards
Using a smart card with your device
Tap Settings Network Connections VPN Add
Managing VPN profiles
Import a certificate from a smart card
Use two-factor authentication
Store your smart card password on your device
Tap Settings Security and Privacy Smart Card
Description Apps
Frequently asked questions Security
How do I reset my device password if I forget it?
What content is in my work space and my personal space?
Page
What happens to my device data if I leave my organization?
Where is my picture that I just took?
Work space and BlackBerry Balance
Switch between your personal and work spaces
Does my device have BlackBerry Balance?
Change your work space password
Lock your work space
Delete your work space
How do I set up BlackBerry Balance?
Page
My device is quarantined
Troubleshooting Work space and BlackBerry Balance
BlackBerry ID
About BlackBerry ID
Tutorial Creating a BlackBerry ID on a BlackBerry 10 device
Set up a new BlackBerry ID
Change your BlackBerry ID password
Change your BlackBerry ID information
Find your BlackBerry ID on your old device
Using your BlackBerry ID to switch devices
FAQ BlackBerry ID
Using your BlackBerry ID on a new device
Why do I need to re-enter my BlackBerry ID password?
Password Keeper
Troubleshooting wizard I need help with my BlackBerry ID
About Password Keeper
Change the Password Keeper password
Transfer passwords to Password Keeper
Manage passwords in Password Keeper
Generate a random password
Use a password or username from Password Keeper
Hide or show passwords in Password Keeper
Duplicate the password record
Search in Password Keeper
Lock Password Keeper
Create security questions and answers in Password Keeper
Tap Password Keeper
Share text and websites with Password Keeper
Take a picture
Camera
Camera app at a glance Taking pictures and recording videos
Record a video in stereo
Access the Camera app from the Lock screen
Record a video
Turn on autofocus lock
Replace a persons expression using Time Shift mode
Using Time Shift mode
Change the capture settings
Take the best picture possible using Time Shift mode
Burst
Shooting modes
Icon Description Normal
Stabilization
Troubleshooting Camera
Change the camera settings
Cant save pictures or videos to my media card
Cant take a picture or record a video
Albums screen
Pictures
Pictures app at a glance
Recent screen
Viewing your pictures
Share a picture
Edit a picture
Move a picture to a different album
Organizing your pictures and albums
Supported picture file extensions
Create an album
Cant save a media file
Troubleshooting Pictures
Cant open a media file
Now Playing screen
Music
Music app at a glance
Playing your music
Add the music thats currently playing to a playlist
Creating playlists and organizing your music
Doing more with your music
Make a playlist
Organize your music on the Now Playing screen
Change the volume
File extension Supported video codecs Supported audio codecs
Tips Music
Troubleshooting Music
Videos app at a glance
Videos
Change the video display size
Watching your videos
Play or pause a video
Doing more with your videos
Edit a video
WMV WMA AAC AMR Flac
Preview a story in BlackBerry Story Maker
Troubleshooting Videos
BlackBerry Story Maker
About BlackBerry Story Maker
About sharing media
Change your BlackBerry Story Maker settings
Media sharing
Delete a story in BlackBerry Story Maker
Give your device a nickname
Tap Settings Media Sharing
Share your media files with Dlna Certified devices
Start turn-by-turn directions
Maps
Finding a place
My places
Clear your recent places
Add a new place to your favorites
Change the details for a place
View your recent places
Turn on or turn off location services
Location services
Changing settings for Maps
About location services
Change location permissions for apps
Tap the Location Services switch
Turn on or turn off traffic data
Turn on or turn off location-based ads
Point the compass to true north or to magnetic north
Compass
Compass at a glance About the compass
Im not getting an accurate reading from the compass
Troubleshooting Compass
User Guide Maps and locations 148
Add an entry to the Remember app
Remember
Adding a folder or an entry to the Remember app
Create a folder in the Remember app
Format the text in an entry
Tap Note or Task
Add a due date and reminder time to an entry
Add tags to an entry
Delete a folder or an entry in the Remember app
Changing a Remember folder or entry
Viewing and searching your Remember entries
Troubleshooting Remember app
About the Calendar app
Calendar
Add a social networking or Evernote account
On the Add Account screen, tap Microsoft Exchange ActiveSync
Tap Accounts Subscribed Calendar
Subscribe to a public calendar on your device
Find email and files associated with an event
Check your upcoming events from the BlackBerry Hub
View your events
Invite people to an event
Check who youre meeting with
Create an event
Tap Emails
Tap No Recurrence
Hide a calendar
Change or delete an event
Schedule a recurring event
Share a file with meeting participants
Join a conference call from a meeting reminder
Save conference call details in the Calendar app
Send an I will be late message
Calendar app settings
Cant sync my calendar
Troubleshooting Calendar app
New or updated events arent appearing in my calendar
Change how your calendar is displayed
Contacts at a glance Adding contacts
Contacts
About the Contacts app
Add a social networking or Evernote account
On the Add Account screen, tap Microsoft Exchange ActiveSync
Copy contacts to and from your micro SIM card
Add a contact to the Contacts app
Details
Contact views
Add a contact from the Calls screen
Add a contact to your favorites
Changing contacts
View contacts by account
Contact someone
Search for a contact
Filtering contacts
Share a contact
Troubleshooting Contacts
Clock
Sort your contacts
Change the clock face
Alarm clock
Tap Alarm Tone
Set additional alarms
Manage your additional alarms
Change your alarm tone
Stopwatch
Timer
Delete a city from the world clock screen
Turn on bedside mode
World clock
Add a city to the world clock screen
Set the Phone Calls in Bedside Mode switch to On
Hear phone calls in bedside mode
Convert a unit of measurement
Calculator at a glance Using the calculator
Switch to a scientific or standard calculator
Calculator
View your previous calculations
Browser
Browsing the Internet
Calculate a tip
Change the current search engine
Using Browser tabs
Switch between tabs
Go to a website
Search for text on a webpage
Change text size in reader mode
Change the background color in reader mode
Share a link or picture
Bookmarks and history
Browsing safely
Private Browsing
Change Browser security settings
Security settings Remove History Items
Website certificate icons IconDescription
Scan a QR Code, barcode, or an NFC tag
Troubleshooting Browser
Smart Tags
Smart Tags application explained
Create your own smart tag
Share a smart tag
Favorite a smart tag
Lock a smart tag
Using the BlackBerry Voice Control app
Voice Control
Erase smart tag information from an NFC tag
Ask a question using the Voice Control app
Searching using the Voice Control app
Search your device using the Voice Control App
Search the Internet using the Voice Control app
Set an alarm using the Voice Control app
Send messages using the Voice Control app
Type using voice dictation
Tap Settings Voice Control Tap Enable Dictation
Save notes and memos using the Voice Control app
Change your Facebook status using the Voice Control app
Post a tweet using the Voice Control app
Post a LinkedIn update using the Voice Control app
Voice Control settings
Add a game
Games
Change your Games profile
Invite a friend to the Games app
Invite a Games friend to BBM
Troubleshooting Games
Add a game to your favorites
Recommend a game
Organizing apps
User Guide Applications and features 194
Getting started with Documents To Go
Documents To Go
Undo or redo an action in Documents To Go
Access work files
Save changes to a file in Documents To Go
Editing documents
Hide or show rows and columns
Enable word wrap
Editing spreadsheets
Resize a row or column
Editing slideshows
Viewing files
File Manager
Presenting slideshows
Managing your files
Working with files stored in the cloud
Transferring files
Synchronize a file with the cloud
Change cloud application settings
Working with zip files
Save a file to your device
Unzip a file
Storage space and media card
Moving or copying media files and documents
Turn on USB mass storage
Inserting the micro SIM card, battery, and media card
Tap Settings Storage and Access
Tap Identification on Network and make note of the Username
Insert or remove the micro SIM card
Format your media card
Using a media card
Supported media cards
Tap Format Media Card Wipe data from your media card
Frequently asked questions Storage space and memory
Tap Settings Storage and Access Tap Erase Media Card
Check how much storage space is free
Error messages Media card
My device isnt recognized when I connect it to my computer
Troubleshooting Storage space
Connections
Check which wireless networks your device connects to
Wireless connections icons
Network Connections Mobile Network
Connections between devices
Bluetooth technology
Tips Choosing a connection
Turn on airplane mode
Connect to the mobile network
Tap Settings Network Connections Mobile Network
Tap Settings Network Connections VPN
Mobile network
Turn off data services while roaming
Set the Connect over Mobile Network switch to On Roaming
Switch wireless networks manually
Set the Network Selection Mode to Manual
Tap Connect
Wi-Fi
Connect to a Wi-Fi network
Manually connect to a Wi-Fi network
Disable or re-enable a saved Wi-Fi network
Delete a saved Wi-Fi network
Tap Wi-Fi
Security Type
Wi-Fi network settings
Password
Enable IPv6
Cant connect to a Wi-Fi network
Inter-Access Point Handover
Sharing your Internet connection using Mobile Hotspot mode
Mobile Hotspot mode
Disconnect a device from your mobile hotspot
Use Mobile Hotspot mode to share your Internet connection
Tap Settings Network Connections Mobile Hotspot
Find your Mobile Hotspot mode settings
Cant connect multiple devices to my mobile hotspot
Tap Settings Network Connections Internet Tethering
Set the Internet Tethering switch to On
Internet tethering
Tap Bluetooth
Bluetooth
Turn on Bluetooth technology
Pair and connect with a Bluetooth enabled device
Set how Bluetooth enabled car kits access your messages
Disconnect from a paired Bluetooth enabled device
Delete a saved Bluetooth enabled device
Pairing your device with a car
Profile Description
Let your car kit use your devices network credentials
Enabled devices such as music players, stereo
Keep losing the connection with my Bluetooth enabled car kit
Turn on NFC
What is NFC?
Tap Settings Network Connections NFC
Send a file using NFC
Change your typing language
Software Updates
How do I update the software on my BlackBerry 10 device?
Language
Change your voice input language
Tap Settings Language and Input Tap Voice Dictation
Change your keyboard language
Send an email
Keyboard and typing
Keyboard and typing at a glance Home screen shortcuts
Start a BBM chat
Update your Facebook status
Post a LinkedIn update
Send a text message
Creating custom text shortcuts
Clear the learned words list
Show the keyboard
Delete a word
Change or delete a text shortcut
Type an uppercase character
Type a symbol or number
Typing on the Keyboard
Type an accented character
Selecting word suggestions that appear while you type
Type faster with automated assistance settings
Cut, copy, and paste text
Turn on spell check
Tap Settings Language and Input Spell Check
Change spell check settings
Spell check
Cant show the Keyboard
Battery and power
Change Keyboard, input, or typing settings
Troubleshooting Keyboard and typing
Insert or remove the battery and a media card
Turn off your device
Check your battery power level
Battery and charging icons
Charge your device
LED and battery notifications
How can I extend battery life?
Battery safety
Frequently asked questions Battery and power
Device and battery disposal
Dim the screen
Decrease volume
Settings System Volume or Notifications Close apps
Tap Settings Network Connections Update your software
Where can I get a new or spare battery?
Accessibility
Customize your accessibility settings
Turn on Magnify mode
Customize the magnification level
Temporarily turn off Magnify mode
Turn on TTY support
Turn on Hearing Aid mode
Tap Settings Accessibility Hearing Aid Settings
Adjust the volume, speed, and pitch
BlackBerry Screen Reader settings
Tap Settings Accessibility Tap Screen Reader
Turn on or turn off the Dark Screen mode
Turn on or turn off Keyboard Echo
Adjust the verbosity
Tap Settings Accessibility Tap Screen Reader Tap Verbosity
Turn on the Silent on Calls setting
Task Gesture
BlackBerry Screen Reader gestures
Using BlackBerry Screen Reader Quick Settings mode
Task Gesture
Using the BlackBerry Screen Reader on the home screen
Turn on Closed Captions
Working with files stored on your computer
BlackBerry Link features on your device
About BlackBerry Link features on your device
View paired computers
Troubleshooting BlackBerry Link
Tap Settings BlackBerry Link
Cant access files on my computer
Tap Clear Local Calendar and Clear Local Contacts
Have duplicate contact and calendar entries
Legal notice
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