Where do I find customer support? | Blackberry P'9982 specs

User Guide

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Where do I find customer support?

Get support for your BlackBerry smartphone by clicking one of the links below.

Visit blackberry.com/support for self-help resources such as manuals and knowledge base articles. Watch videos to learn how to set up or use features on your device. Find answers or post your own question on community forums. Share tips and solutions on social networks and BlackBerry blogs.

Visit blackberry.com/contact for information about who to call for warranty information, billing, repairs, or technical support.

Testing your device hardware

You can check that your device hardware is working properly by using the BlackBerry Virtual Expert app. The BlackBerry Virtual Expert app guides you through troubleshooting tests that are designed to help you identify a hardware-related problem. Download the BlackBerry Virtual Expert app from

BlackBerry World now.

Before you use the app, keep the accessories you use with your device on hand, such as headphones, so that you can do a full assessment.

Depending on your device model, you can check the following components and functions on your device:

•Touch screen and LCD

•Volume keys, Mute key, and Power/Lock key

•Camera

•Speakers, microphone, and headphone jack

•LED and vibration notifications

•Bluetooth technology

Tip: For help with a specific issue, contact your service provider.

Test your device using the BlackBerry Virtual Expert app

1.On the home screen, tap .

2.Do one of the following:

• To test a type of functionality, tap Display Tests, Audio Tests, or Button Tests.

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Blackberry P'9982 manual Where do I find customer support?, Testing your device hardware

Contents

User Guide Published 2013-11-19 SWD-20131119084839806 Contents 211 149195 259 Introducing BlackBerry 10 OS version BlackBerry Hub Getting to know your deviceNew in this release BlackBerry Keyboard Calendar BlackBerry Story MakerBlackBerry Remember NFC and Smart Tags BBM Video with Screen Share Introducing BlackBerry 10 new apps and featuresBlackBerry Browser Camera and Time Shift mode Contacts Video editing Share, stream, or display your media filesPicture editing Search BlackBerry Balance Whats different about BlackBerry 10?BlackBerry World How do I get back to the home screen? How do I get to the menu? How do I change my settings and options? Where is my email or other messages? Where are my tasks, memos, and voice notes? Where are my ring tones and notification profiles?Where are my apps? Where can I find details about my device OS and hardware? Where do I find my files?Where is Password Keeper? What is BlackBerry Link? Home screen, keys, and icons Your device at a glance Home screen at a glance Application icons IconDescription BlackBerry Hub Browser Docs To Go Text MessagesRemember Pictures Twitter Story MakerFacebook LinkedIn IconDescription Calculator SettingsSetup Compass Icon Description Setup and activationNotification icons Insert or remove the battery and a media card Insert or remove the micro SIM card Set up your device Set up email or other types of accounts on your device Add a social networking or Evernote account On the Add Account screen, tap Work Account On the Add Account screen, tap Microsoft Exchange ActiveSync Add an Imap or POP email account Add a CalDAV or CardDAV account Update BBM What if I have contacts on my SIM card? Restart or reset your device Power and chargingPut your device in standby mode Turn off your device Tips Charging your device Lock or unlock your device Tap Settings Security and Privacy SIM Card Lock your work space Using the touch screen Scroll and move between items Use a slider Select items Minimize apps and show your Active Frames Zoom in to or zoom out from the screenMove items from one place to another View the Hub Show the menus Show the keyboard Navigating within an Android app Tap Purchase Personalizing your deviceDownload and buy apps, games, music, and videos Move an app around the home screen Set an alarm Tap Settings NotificationsTap Settings Display Change your ring tone, sounds, or alerts Test your device using the BlackBerry Virtual Expert app Where do I find customer support?Testing your device hardware Tutorial Searching the Help app on a BlackBerry 10 device Device SwitchBefore you switch devices BlackBerry Virtual Expert test failed Update BBM Click Using a Media Card Save Data Backing up and switching devicesTransfer data from a BlackBerry 7 device using a media card Tap Restore Transfer data from an iPhone or Android device After you switch devicesTransfer data to a new device using BlackBerry Protect Restoring BBM Tips after switching devices Transfer passwords to Password KeeperTap Settings Import Passwords Set up email or other types of accounts on your device On the Add Account screen, tap Work Account Troubleshooting Device Switch Cant switch my SIM card to my new BlackBerry 10 device How do I reset my lost or forgotten BlackBerry ID password? Cant transfer items using my media card Display Lock your device with a password Lock your work space Connect your device to an Hdmi display SearchTurn on rotation lock Take a screen shot of your device Filter your search results Change your search settingsTap Settings Search Do more with your search results User Guide Get started Make a call PhonePhone at a glance Making and receiving calls Call a recent number or speed dial contact Use Reply Now to send a message to a caller Call someone from your contact listAnswer or dismiss a call Put a call on hold Start a conference call Answering calls automatically Add a contact or number to your speed dial list Move a call from your headset to your deviceMove a call to BBM Video Delete a contact or number from your speed dial list Set up your voice mail Call waiting, call forwarding, and call blocking Show or hide your number on outgoing calls Tap Call Audio Set up smart dialingPhone options Tap Smart Dialing Tap Priority Calling Turn on the Reply Now featureSet up your fixed dialing numbers Tap Add Number Visual Voice Mail Checking your voice mail from your BlackBerry device Phone app, swipe down from the top of the screen tap Change your voice mail passwordTap Change Password Tap Deactivate Accept or decline a BBM Video chat or BBM Voice chat BBM VideoBBM Video at a glance Start a BBM Video chat Move your video thumbnail around the screen Switch cameras or share your screenMute your microphone in a BBM Video chat Move your BBM Video chat to an external display Turn off all ring tones and sounds except for calls Ring tones, sounds, and alertsChange your ring tone, sounds, or alerts Set a custom ring tone for a contact Respond directly to Instant Previews View and respond to Instant PreviewsTurn off Instant Previews Troubleshooting Ring tones, sounds, and alerts About Lock Screen Notifications BlackBerry Hub Staying connected with the BlackBerry Hub BlackBerry Hub at a glance Setting up and managing accounts Set up email or other types of accounts on your device User Guide Messages Tap Done Add an Imap or POP email account Remove an account from your device Change account settingsTap Settings Accounts BlackBerry Hub message list icons Cant add a second social networking account Viewing and searching messages Navigate your list of messages and notifications Search for a message View messages by account or message typeView filed email Tap Unread, Flagged, or Attachments Change the types of messages that are marked as priority Set the View Only Priority Messages switch to OnView only your priority messages View attachments sent to you Share or save your attachments Send email and messages from the BlackBerry HubSort attachments Reply to or forward an email Managing messages Add, rename, or delete an email folder Filing emailFile an email Keep all email from a folder on your device Download or share a picture from an email Set up S/MIME-protected messagingSecuring your email Save a draft email Sign or encrypt a message Tap Secure EmailTurn on IBM Notes email encryption on your device Secure email icons IconDescription Tips BlackBerry Hub Peek at your messages in the BlackBerry Hub from anywhere Jump to the next or previous message Check your upcoming events from the BlackBerry Hub Add a contact from the BlackBerry Hub BlackBerry Hub settingsCreate a meeting from an email Refresh your list of messages Add a signature to an email account Set the Out of Office Reply switch to OnChange your default email address or calendar Change how messages are displayed in the BlackBerry Hub Change the accounts that appear in the BlackBerry Hub Change advanced settings for text messagesColor code your email accounts Change options for sending and receiving text messages Troubleshooting BlackBerry Hub About public warning messages Cant see the recipients for a message Can only see email for the last 30 daysCant find my work email in the BlackBerry Hub Cant send or forward a text message Security Passwords and lockingPassword locking and screen locking BlackBerry ID Network lock and unlock code BlackBerry Balance and the work space passwordSIM card PINs Lock your screen Unlock your device with a network unlock code Tap Balance Change Password Change or remove your device passwordChange your work space password Protect your SIM card with a PIN Finding and protecting a lost device Set the SIM Card PIN Lock switch to OnSet up BlackBerry Protect on your device Change your SIM card PIN Change or view app permissions Setting security permissions for appsTap Settings Security and Privacy Application Permissions Set up S/MIME-protected messaging Tap Settings Security and Privacy Security Wipe Wipe your device to delete your data Tap Delete Data Switch between your personal and work spacesAbout BlackBerry Balance Delete your work space Using Parental Controls Turn on encryption Import a certificate from your computer Managing VPN profiles Using a smart card with your deviceTap Settings Network Connections VPN Add About smart cards Tap Settings Security and Privacy Smart Card Use two-factor authenticationStore your smart card password on your device Import a certificate from a smart card What content is in my work space and my personal space? Frequently asked questions SecurityHow do I reset my device password if I forget it? Description AppsPage What happens to my device data if I leave my organization? Where is my picture that I just took?Work space and BlackBerry Balance Switch between your personal and work spaces Delete your work space Change your work space passwordLock your work space Does my device have BlackBerry Balance? How do I set up BlackBerry Balance? Page About BlackBerry ID Troubleshooting Work space and BlackBerry BalanceBlackBerry ID My device is quarantined Change your BlackBerry ID information Set up a new BlackBerry IDChange your BlackBerry ID password Tutorial Creating a BlackBerry ID on a BlackBerry 10 device Using your BlackBerry ID on a new device Using your BlackBerry ID to switch devicesFAQ BlackBerry ID Find your BlackBerry ID on your old device About Password Keeper Password KeeperTroubleshooting wizard I need help with my BlackBerry ID Why do I need to re-enter my BlackBerry ID password? Change the Password Keeper password Transfer passwords to Password KeeperManage passwords in Password Keeper Generate a random password Use a password or username from Password KeeperHide or show passwords in Password Keeper Create security questions and answers in Password Keeper Search in Password KeeperLock Password Keeper Duplicate the password record Share text and websites with Password Keeper Tap Password Keeper Take a picture CameraCamera app at a glance Taking pictures and recording videos Turn on autofocus lock Access the Camera app from the Lock screenRecord a video Record a video in stereo Take the best picture possible using Time Shift mode Using Time Shift modeChange the capture settings Replace a persons expression using Time Shift mode Stabilization Shooting modesIcon Description Normal Burst Change the camera settings Troubleshooting Camera Cant take a picture or record a video Cant save pictures or videos to my media card Recent screen PicturesPictures app at a glance Albums screen Viewing your pictures Edit a picture Share a picture Create an album Organizing your pictures and albumsSupported picture file extensions Move a picture to a different album Cant save a media file Troubleshooting PicturesCant open a media file Now Playing screen MusicMusic app at a glance Playing your music Make a playlist Creating playlists and organizing your musicDoing more with your music Add the music thats currently playing to a playlist Change the volume Organize your music on the Now Playing screen Tips Music File extension Supported video codecs Supported audio codecs Troubleshooting Music Videos Videos app at a glance Change the video display size Watching your videosPlay or pause a video Edit a video Doing more with your videos WMV WMA AAC AMR Flac About BlackBerry Story Maker Troubleshooting VideosBlackBerry Story Maker Preview a story in BlackBerry Story Maker Delete a story in BlackBerry Story Maker Change your BlackBerry Story Maker settingsMedia sharing About sharing media Give your device a nickname Tap Settings Media SharingShare your media files with Dlna Certified devices Start turn-by-turn directions MapsFinding a place My places View your recent places Add a new place to your favoritesChange the details for a place Clear your recent places About location services Location servicesChanging settings for Maps Turn on or turn off location services Turn on or turn off location-based ads Tap the Location Services switchTurn on or turn off traffic data Change location permissions for apps Point the compass to true north or to magnetic north CompassCompass at a glance About the compass Troubleshooting Compass Im not getting an accurate reading from the compass User Guide Maps and locations 148 Create a folder in the Remember app RememberAdding a folder or an entry to the Remember app Add an entry to the Remember app Add tags to an entry Tap Note or TaskAdd a due date and reminder time to an entry Format the text in an entry Changing a Remember folder or entry Delete a folder or an entry in the Remember app Troubleshooting Remember app Viewing and searching your Remember entries Calendar About the Calendar app Add a social networking or Evernote account On the Add Account screen, tap Microsoft Exchange ActiveSync Subscribe to a public calendar on your device Tap Accounts Subscribed Calendar Find email and files associated with an event Check your upcoming events from the BlackBerry HubView your events Tap Emails Check who youre meeting withCreate an event Invite people to an event Schedule a recurring event Hide a calendarChange or delete an event Tap No Recurrence Send an I will be late message Join a conference call from a meeting reminderSave conference call details in the Calendar app Share a file with meeting participants Calendar app settings Change how your calendar is displayed Troubleshooting Calendar appNew or updated events arent appearing in my calendar Cant sync my calendar Contacts at a glance Adding contacts ContactsAbout the Contacts app Add a social networking or Evernote account On the Add Account screen, tap Microsoft Exchange ActiveSync Add a contact to the Contacts app Copy contacts to and from your micro SIM card Details Contact viewsAdd a contact from the Calls screen Changing contacts Add a contact to your favorites Filtering contacts Contact someoneSearch for a contact View contacts by account Sort your contacts Troubleshooting ContactsClock Share a contact Alarm clock Change the clock face Change your alarm tone Set additional alarmsManage your additional alarms Tap Alarm Tone Timer Stopwatch Add a city to the world clock screen Turn on bedside modeWorld clock Delete a city from the world clock screen Hear phone calls in bedside mode Set the Phone Calls in Bedside Mode switch to On Calculator Calculator at a glance Using the calculatorSwitch to a scientific or standard calculator Convert a unit of measurement Calculate a tip BrowserBrowsing the Internet View your previous calculations Go to a website Using Browser tabsSwitch between tabs Change the current search engine Share a link or picture Change text size in reader modeChange the background color in reader mode Search for text on a webpage Bookmarks and history Browsing safely Website certificate icons IconDescription Change Browser security settingsSecurity settings Remove History Items Private Browsing Smart Tags application explained Troubleshooting BrowserSmart Tags Scan a QR Code, barcode, or an NFC tag Create your own smart tag Favorite a smart tag Share a smart tag Erase smart tag information from an NFC tag Using the BlackBerry Voice Control appVoice Control Lock a smart tag Search the Internet using the Voice Control app Searching using the Voice Control appSearch your device using the Voice Control App Ask a question using the Voice Control app Tap Settings Voice Control Tap Enable Dictation Send messages using the Voice Control appType using voice dictation Set an alarm using the Voice Control app Post a LinkedIn update using the Voice Control app Change your Facebook status using the Voice Control appPost a tweet using the Voice Control app Save notes and memos using the Voice Control app Voice Control settings Invite a friend to the Games app GamesChange your Games profile Add a game Recommend a game Troubleshooting GamesAdd a game to your favorites Invite a Games friend to BBM Organizing apps User Guide Applications and features 194 Documents To Go Getting started with Documents To Go Undo or redo an action in Documents To Go Access work filesSave changes to a file in Documents To Go Editing documents Resize a row or column Enable word wrapEditing spreadsheets Hide or show rows and columns Editing slideshows Viewing files File ManagerPresenting slideshows Managing your files Transferring files Working with files stored in the cloud Save a file to your device Change cloud application settingsWorking with zip files Synchronize a file with the cloud Unzip a file Storage space and media cardMoving or copying media files and documents Tap Identification on Network and make note of the Username Inserting the micro SIM card, battery, and media cardTap Settings Storage and Access Turn on USB mass storage Insert or remove the micro SIM card Format your media card Using a media cardSupported media cards Check how much storage space is free Frequently asked questions Storage space and memoryTap Settings Storage and Access Tap Erase Media Card Tap Format Media Card Wipe data from your media card Error messages Media card Troubleshooting Storage space My device isnt recognized when I connect it to my computer Connections Check which wireless networks your device connects toWireless connections icons Network Connections Mobile Network Connections between devices Bluetooth technologyTips Choosing a connection Turn on airplane mode Mobile network Tap Settings Network Connections Mobile NetworkTap Settings Network Connections VPN Connect to the mobile network Set the Network Selection Mode to Manual Set the Connect over Mobile Network switch to On RoamingSwitch wireless networks manually Turn off data services while roaming Manually connect to a Wi-Fi network Wi-FiConnect to a Wi-Fi network Tap Connect Disable or re-enable a saved Wi-Fi network Delete a saved Wi-Fi networkTap Wi-Fi Enable IPv6 Wi-Fi network settingsPassword Security Type Inter-Access Point Handover Cant connect to a Wi-Fi network Mobile Hotspot mode Sharing your Internet connection using Mobile Hotspot mode Find your Mobile Hotspot mode settings Use Mobile Hotspot mode to share your Internet connectionTap Settings Network Connections Mobile Hotspot Disconnect a device from your mobile hotspot Internet tethering Tap Settings Network Connections Internet TetheringSet the Internet Tethering switch to On Cant connect multiple devices to my mobile hotspot Pair and connect with a Bluetooth enabled device BluetoothTurn on Bluetooth technology Tap Bluetooth Pairing your device with a car Disconnect from a paired Bluetooth enabled deviceDelete a saved Bluetooth enabled device Set how Bluetooth enabled car kits access your messages Let your car kit use your devices network credentials Profile Description Enabled devices such as music players, stereo Keep losing the connection with my Bluetooth enabled car kit Send a file using NFC What is NFC?Tap Settings Network Connections NFC Turn on NFC Language Software UpdatesHow do I update the software on my BlackBerry 10 device? Change your typing language Change your voice input language Tap Settings Language and Input Tap Voice DictationChange your keyboard language Send an email Keyboard and typingKeyboard and typing at a glance Home screen shortcuts Send a text message Update your Facebook statusPost a LinkedIn update Start a BBM chat Creating custom text shortcuts Change or delete a text shortcut Show the keyboardDelete a word Clear the learned words list Type an accented character Type a symbol or numberTyping on the Keyboard Type an uppercase character Selecting word suggestions that appear while you type Type faster with automated assistance settingsCut, copy, and paste text Spell check Tap Settings Language and Input Spell CheckChange spell check settings Turn on spell check Troubleshooting Keyboard and typing Battery and powerChange Keyboard, input, or typing settings Cant show the Keyboard Insert or remove the battery and a media card Turn off your device Battery and charging icons Check your battery power level LED and battery notifications Charge your device Device and battery disposal Battery safetyFrequently asked questions Battery and power How can I extend battery life? Tap Settings Network Connections Update your software Decrease volumeSettings System Volume or Notifications Close apps Dim the screen Turn on Magnify mode AccessibilityCustomize your accessibility settings Where can I get a new or spare battery? Temporarily turn off Magnify mode Customize the magnification level Turn on TTY support Turn on Hearing Aid modeTap Settings Accessibility Hearing Aid Settings Turn on or turn off the Dark Screen mode BlackBerry Screen Reader settingsTap Settings Accessibility Tap Screen Reader Adjust the volume, speed, and pitch Turn on the Silent on Calls setting Adjust the verbosityTap Settings Accessibility Tap Screen Reader Tap Verbosity Turn on or turn off Keyboard Echo BlackBerry Screen Reader gestures Task Gesture Using BlackBerry Screen Reader Quick Settings mode Task Gesture Using the BlackBerry Screen Reader on the home screen Turn on Closed Captions Working with files stored on your computer BlackBerry Link features on your deviceAbout BlackBerry Link features on your device Cant access files on my computer Troubleshooting BlackBerry LinkTap Settings BlackBerry Link View paired computers Have duplicate contact and calendar entries Tap Clear Local Calendar and Clear Local Contacts Legal notice 260 RGE111LW RGF111LW