Where do I find customer support?
Get support for your BlackBerry smartphone by clicking one of the links below.
Visit

blackberry.com/support

for self-help
resources such as manuals and knowledge base
articles. Watch videos to learn how to set up or
use features on your device. Find answers or post
your own question on community forums. Share
tips and solutions on social networks and
BlackBerry blogs.
Visit

blackberry.com/contact

for information
about who to call for warranty information, billing,
repairs, or technical support.
Testing your device hardware
You can check that your device hardware is working properly by using the BlackBerry Virtual Expert app.
The BlackBerry Virtual Expert app guides you through troubleshooting tests that are designed to help
you identify a hardware-related problem.

Download the BlackBerry Virtual Expert app from

BlackBerry World now.

Before you use the app, keep the accessories you use with your device on hand, such as headphones,
so that you can do a full assessment.
Depending on your device model, you can check the following components and functions on your
device:
• Touch screen and LCD
• Volume keys, Mute key, and Power/Lock key
• Camera
• Speakers, microphone, and headphone jack
• LED and vibration notifications
• Bluetooth technology
Tip: For help with a specific issue, contact your service provider.
Test your device using the BlackBerry Virtual Expert app
1. On the home screen, tap .
2. Do one of the following:
• To test a type of functionality, tap Display Tests, Audio Tests, or Button Tests.
Get started
User Guide
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