Troubleshooting Pictures | Blackberry P'9982 specification

User Guide		Media
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For information about media file extensions and codecs for your device, visit www.blackberry.com/ docs/smartphones and click Smartphones > BlackBerry Smartphones > Supported Media.

Troubleshooting: Pictures

I can't open a media file

Make sure the file is in a format that your BlackBerry device supports.

I can't save a media file

Your BlackBerry device or media card might not have enough available storage space to store media files.

Try the following actions:

•If you're trying to save a media file to your device, delete old data or messages from your device.

•If you're trying to save a media file on your media card, delete old media files from your media card.

•In the Camera app, change the video or the picture's aspect ratio to a smaller size. Large videos and pictures use more storage space than smaller videos and pictures.

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Blackberry P'9982 manual Troubleshooting Pictures, Cant open a media file, Cant save a media file

Contents

User Guide Published 2013-11-19 SWD-20131119084839806 Contents 259 149195 211 BlackBerry Keyboard Getting to know your deviceNew in this release Introducing BlackBerry 10 OS version BlackBerry Hub NFC and Smart Tags BlackBerry Story MakerBlackBerry Remember Calendar BlackBerry Browser Introducing BlackBerry 10 new apps and featuresBBM Video with Screen Share Contacts Camera and Time Shift mode Search Share, stream, or display your media filesPicture editing Video editing How do I get back to the home screen? Whats different about BlackBerry 10?BlackBerry World BlackBerry Balance How do I get to the menu? How do I change my settings and options? Where is my email or other messages? Where are my apps? Where are my ring tones and notification profiles?Where are my tasks, memos, and voice notes? What is BlackBerry Link? Where do I find my files?Where is Password Keeper? Where can I find details about my device OS and hardware? Your device at a glance Home screen at a glance Home screen, keys, and icons Browser Application icons IconDescription BlackBerry Hub Pictures Text MessagesRemember Docs To Go LinkedIn Story MakerFacebook Twitter Compass SettingsSetup IconDescription Calculator Notification icons Setup and activationIcon Description Insert or remove the micro SIM card Insert or remove the battery and a media card Set up email or other types of accounts on your device Set up your device On the Add Account screen, tap Work Account Add a social networking or Evernote account Add an Imap or POP email account On the Add Account screen, tap Microsoft Exchange ActiveSync Add a CalDAV or CardDAV account What if I have contacts on my SIM card? Update BBM Turn off your device Power and chargingPut your device in standby mode Restart or reset your device Lock or unlock your device Tips Charging your device Lock your work space Tap Settings Security and Privacy SIM Card Scroll and move between items Using the touch screen Select items Use a slider Move items from one place to another Zoom in to or zoom out from the screenMinimize apps and show your Active Frames Show the menus View the Hub Navigating within an Android app Show the keyboard Move an app around the home screen Personalizing your deviceDownload and buy apps, games, music, and videos Tap Purchase Change your ring tone, sounds, or alerts Tap Settings NotificationsTap Settings Display Set an alarm Testing your device hardware Where do I find customer support?Test your device using the BlackBerry Virtual Expert app BlackBerry Virtual Expert test failed Device SwitchBefore you switch devices Tutorial Searching the Help app on a BlackBerry 10 device Update BBM Transfer data from a BlackBerry 7 device using a media card Backing up and switching devicesClick Using a Media Card Save Data Restoring BBM After you switch devicesTransfer data to a new device using BlackBerry Protect Tap Restore Transfer data from an iPhone or Android device Tap Settings Import Passwords Transfer passwords to Password KeeperTips after switching devices Set up email or other types of accounts on your device On the Add Account screen, tap Work Account Cant switch my SIM card to my new BlackBerry 10 device Troubleshooting Device Switch Cant transfer items using my media card How do I reset my lost or forgotten BlackBerry ID password? Display Lock your work space Lock your device with a password Take a screen shot of your device SearchTurn on rotation lock Connect your device to an Hdmi display Do more with your search results Change your search settingsTap Settings Search Filter your search results User Guide Get started Call a recent number or speed dial contact PhonePhone at a glance Making and receiving calls Make a call Put a call on hold Call someone from your contact listAnswer or dismiss a call Use Reply Now to send a message to a caller Answering calls automatically Start a conference call Delete a contact or number from your speed dial list Move a call from your headset to your deviceMove a call to BBM Video Add a contact or number to your speed dial list Call waiting, call forwarding, and call blocking Set up your voice mail Tap Smart Dialing Tap Call Audio Set up smart dialingPhone options Show or hide your number on outgoing calls Tap Add Number Turn on the Reply Now featureSet up your fixed dialing numbers Tap Priority Calling Checking your voice mail from your BlackBerry device Visual Voice Mail Tap Deactivate Change your voice mail passwordTap Change Password Phone app, swipe down from the top of the screen tap BBM Video at a glance Start a BBM Video chat BBM VideoAccept or decline a BBM Video chat or BBM Voice chat Move your BBM Video chat to an external display Switch cameras or share your screenMute your microphone in a BBM Video chat Move your video thumbnail around the screen Set a custom ring tone for a contact Ring tones, sounds, and alertsChange your ring tone, sounds, or alerts Turn off all ring tones and sounds except for calls Turn off Instant Previews View and respond to Instant PreviewsRespond directly to Instant Previews About Lock Screen Notifications Troubleshooting Ring tones, sounds, and alerts Staying connected with the BlackBerry Hub BlackBerry Hub BlackBerry Hub at a glance Setting up and managing accounts Set up email or other types of accounts on your device User Guide Messages Tap Done Add an Imap or POP email account Tap Settings Accounts Change account settingsRemove an account from your device Cant add a second social networking account BlackBerry Hub message list icons Navigate your list of messages and notifications Viewing and searching messages Tap Unread, Flagged, or Attachments View messages by account or message typeView filed email Search for a message View attachments sent to you Set the View Only Priority Messages switch to OnView only your priority messages Change the types of messages that are marked as priority Reply to or forward an email Send email and messages from the BlackBerry HubSort attachments Share or save your attachments Managing messages Keep all email from a folder on your device Filing emailFile an email Add, rename, or delete an email folder Save a draft email Set up S/MIME-protected messagingSecuring your email Download or share a picture from an email Secure email icons IconDescription Tap Secure EmailTurn on IBM Notes email encryption on your device Sign or encrypt a message Peek at your messages in the BlackBerry Hub from anywhere Tips BlackBerry Hub Check your upcoming events from the BlackBerry Hub Jump to the next or previous message Refresh your list of messages BlackBerry Hub settingsCreate a meeting from an email Add a contact from the BlackBerry Hub Change how messages are displayed in the BlackBerry Hub Set the Out of Office Reply switch to OnChange your default email address or calendar Add a signature to an email account Change options for sending and receiving text messages Change advanced settings for text messagesColor code your email accounts Change the accounts that appear in the BlackBerry Hub About public warning messages Troubleshooting BlackBerry Hub Cant send or forward a text message Can only see email for the last 30 daysCant find my work email in the BlackBerry Hub Cant see the recipients for a message BlackBerry ID Passwords and lockingPassword locking and screen locking Security Lock your screen BlackBerry Balance and the work space passwordSIM card PINs Network lock and unlock code Unlock your device with a network unlock code Protect your SIM card with a PIN Change or remove your device passwordChange your work space password Tap Balance Change Password Change your SIM card PIN Set the SIM Card PIN Lock switch to OnSet up BlackBerry Protect on your device Finding and protecting a lost device Tap Settings Security and Privacy Application Permissions Setting security permissions for appsChange or view app permissions Set up S/MIME-protected messaging Wipe your device to delete your data Tap Settings Security and Privacy Security Wipe Delete your work space Switch between your personal and work spacesAbout BlackBerry Balance Tap Delete Data Using Parental Controls Import a certificate from your computer Turn on encryption About smart cards Using a smart card with your deviceTap Settings Network Connections VPN Add Managing VPN profiles Import a certificate from a smart card Use two-factor authenticationStore your smart card password on your device Tap Settings Security and Privacy Smart Card Description Apps Frequently asked questions SecurityHow do I reset my device password if I forget it? What content is in my work space and my personal space?Page Work space and BlackBerry Balance Where is my picture that I just took?What happens to my device data if I leave my organization? Switch between your personal and work spaces Does my device have BlackBerry Balance? Change your work space passwordLock your work space Delete your work space How do I set up BlackBerry Balance? Page My device is quarantined Troubleshooting Work space and BlackBerry BalanceBlackBerry ID About BlackBerry ID Tutorial Creating a BlackBerry ID on a BlackBerry 10 device Set up a new BlackBerry IDChange your BlackBerry ID password Change your BlackBerry ID information Find your BlackBerry ID on your old device Using your BlackBerry ID to switch devicesFAQ BlackBerry ID Using your BlackBerry ID on a new device Why do I need to re-enter my BlackBerry ID password? Password KeeperTroubleshooting wizard I need help with my BlackBerry ID About Password Keeper Manage passwords in Password Keeper Transfer passwords to Password KeeperChange the Password Keeper password Hide or show passwords in Password Keeper Use a password or username from Password KeeperGenerate a random password Duplicate the password record Search in Password KeeperLock Password Keeper Create security questions and answers in Password Keeper Tap Password Keeper Share text and websites with Password Keeper Camera app at a glance Taking pictures and recording videos CameraTake a picture Record a video in stereo Access the Camera app from the Lock screenRecord a video Turn on autofocus lock Replace a persons expression using Time Shift mode Using Time Shift modeChange the capture settings Take the best picture possible using Time Shift mode Burst Shooting modesIcon Description Normal Stabilization Troubleshooting Camera Change the camera settings Cant save pictures or videos to my media card Cant take a picture or record a video Albums screen PicturesPictures app at a glance Recent screen Viewing your pictures Share a picture Edit a picture Move a picture to a different album Organizing your pictures and albumsSupported picture file extensions Create an album Cant open a media file Troubleshooting PicturesCant save a media file Music app at a glance MusicNow Playing screen Playing your music Add the music thats currently playing to a playlist Creating playlists and organizing your musicDoing more with your music Make a playlist Organize your music on the Now Playing screen Change the volume File extension Supported video codecs Supported audio codecs Tips Music Troubleshooting Music Videos app at a glance Videos Play or pause a video Watching your videosChange the video display size Doing more with your videos Edit a video WMV WMA AAC AMR Flac Preview a story in BlackBerry Story Maker Troubleshooting VideosBlackBerry Story Maker About BlackBerry Story Maker About sharing media Change your BlackBerry Story Maker settingsMedia sharing Delete a story in BlackBerry Story Maker Share your media files with Dlna Certified devices Tap Settings Media SharingGive your device a nickname Finding a place MapsStart turn-by-turn directions My places Clear your recent places Add a new place to your favoritesChange the details for a place View your recent places Turn on or turn off location services Location servicesChanging settings for Maps About location services Change location permissions for apps Tap the Location Services switchTurn on or turn off traffic data Turn on or turn off location-based ads Compass at a glance About the compass CompassPoint the compass to true north or to magnetic north Im not getting an accurate reading from the compass Troubleshooting Compass User Guide Maps and locations 148 Add an entry to the Remember app RememberAdding a folder or an entry to the Remember app Create a folder in the Remember app Format the text in an entry Tap Note or TaskAdd a due date and reminder time to an entry Add tags to an entry Delete a folder or an entry in the Remember app Changing a Remember folder or entry Viewing and searching your Remember entries Troubleshooting Remember app About the Calendar app Calendar Add a social networking or Evernote account On the Add Account screen, tap Microsoft Exchange ActiveSync Tap Accounts Subscribed Calendar Subscribe to a public calendar on your device View your events Check your upcoming events from the BlackBerry HubFind email and files associated with an event Invite people to an event Check who youre meeting withCreate an event Tap Emails Tap No Recurrence Hide a calendarChange or delete an event Schedule a recurring event Share a file with meeting participants Join a conference call from a meeting reminderSave conference call details in the Calendar app Send an I will be late message Calendar app settings Cant sync my calendar Troubleshooting Calendar appNew or updated events arent appearing in my calendar Change how your calendar is displayed About the Contacts app ContactsContacts at a glance Adding contacts Add a social networking or Evernote account On the Add Account screen, tap Microsoft Exchange ActiveSync Copy contacts to and from your micro SIM card Add a contact to the Contacts app Add a contact from the Calls screen Contact viewsDetails Add a contact to your favorites Changing contacts View contacts by account Contact someoneSearch for a contact Filtering contacts Share a contact Troubleshooting ContactsClock Sort your contacts Change the clock face Alarm clock Tap Alarm Tone Set additional alarmsManage your additional alarms Change your alarm tone Stopwatch Timer Delete a city from the world clock screen Turn on bedside modeWorld clock Add a city to the world clock screen Set the Phone Calls in Bedside Mode switch to On Hear phone calls in bedside mode Convert a unit of measurement Calculator at a glance Using the calculatorSwitch to a scientific or standard calculator Calculator View your previous calculations BrowserBrowsing the Internet Calculate a tip Change the current search engine Using Browser tabsSwitch between tabs Go to a website Search for text on a webpage Change text size in reader modeChange the background color in reader mode Share a link or picture Bookmarks and history Browsing safely Private Browsing Change Browser security settingsSecurity settings Remove History Items Website certificate icons IconDescription Scan a QR Code, barcode, or an NFC tag Troubleshooting BrowserSmart Tags Smart Tags application explained Create your own smart tag Share a smart tag Favorite a smart tag Lock a smart tag Using the BlackBerry Voice Control appVoice Control Erase smart tag information from an NFC tag Ask a question using the Voice Control app Searching using the Voice Control appSearch your device using the Voice Control App Search the Internet using the Voice Control app Set an alarm using the Voice Control app Send messages using the Voice Control appType using voice dictation Tap Settings Voice Control Tap Enable Dictation Save notes and memos using the Voice Control app Change your Facebook status using the Voice Control appPost a tweet using the Voice Control app Post a LinkedIn update using the Voice Control app Voice Control settings Add a game GamesChange your Games profile Invite a friend to the Games app Invite a Games friend to BBM Troubleshooting GamesAdd a game to your favorites Recommend a game Organizing apps User Guide Applications and features 194 Getting started with Documents To Go Documents To Go Save changes to a file in Documents To Go Access work filesUndo or redo an action in Documents To Go Editing documents Hide or show rows and columns Enable word wrapEditing spreadsheets Resize a row or column Editing slideshows Presenting slideshows File ManagerViewing files Managing your files Working with files stored in the cloud Transferring files Synchronize a file with the cloud Change cloud application settingsWorking with zip files Save a file to your device Moving or copying media files and documents Storage space and media cardUnzip a file Turn on USB mass storage Inserting the micro SIM card, battery, and media cardTap Settings Storage and Access Tap Identification on Network and make note of the Username Insert or remove the micro SIM card Supported media cards Using a media cardFormat your media card Tap Format Media Card Wipe data from your media card Frequently asked questions Storage space and memoryTap Settings Storage and Access Tap Erase Media Card Check how much storage space is free Error messages Media card My device isnt recognized when I connect it to my computer Troubleshooting Storage space Wireless connections icons Check which wireless networks your device connects toConnections Network Connections Mobile Network Tips Choosing a connection Bluetooth technologyConnections between devices Turn on airplane mode Connect to the mobile network Tap Settings Network Connections Mobile NetworkTap Settings Network Connections VPN Mobile network Turn off data services while roaming Set the Connect over Mobile Network switch to On RoamingSwitch wireless networks manually Set the Network Selection Mode to Manual Tap Connect Wi-FiConnect to a Wi-Fi network Manually connect to a Wi-Fi network Tap Wi-Fi Delete a saved Wi-Fi networkDisable or re-enable a saved Wi-Fi network Security Type Wi-Fi network settingsPassword Enable IPv6 Cant connect to a Wi-Fi network Inter-Access Point Handover Sharing your Internet connection using Mobile Hotspot mode Mobile Hotspot mode Disconnect a device from your mobile hotspot Use Mobile Hotspot mode to share your Internet connectionTap Settings Network Connections Mobile Hotspot Find your Mobile Hotspot mode settings Cant connect multiple devices to my mobile hotspot Tap Settings Network Connections Internet TetheringSet the Internet Tethering switch to On Internet tethering Tap Bluetooth BluetoothTurn on Bluetooth technology Pair and connect with a Bluetooth enabled device Set how Bluetooth enabled car kits access your messages Disconnect from a paired Bluetooth enabled deviceDelete a saved Bluetooth enabled device Pairing your device with a car Profile Description Let your car kit use your devices network credentials Enabled devices such as music players, stereo Keep losing the connection with my Bluetooth enabled car kit Turn on NFC What is NFC?Tap Settings Network Connections NFC Send a file using NFC Change your typing language Software UpdatesHow do I update the software on my BlackBerry 10 device? Language Change your keyboard language Tap Settings Language and Input Tap Voice DictationChange your voice input language Keyboard and typing at a glance Home screen shortcuts Keyboard and typingSend an email Start a BBM chat Update your Facebook statusPost a LinkedIn update Send a text message Creating custom text shortcuts Clear the learned words list Show the keyboardDelete a word Change or delete a text shortcut Type an uppercase character Type a symbol or numberTyping on the Keyboard Type an accented character Cut, copy, and paste text Type faster with automated assistance settingsSelecting word suggestions that appear while you type Turn on spell check Tap Settings Language and Input Spell CheckChange spell check settings Spell check Cant show the Keyboard Battery and powerChange Keyboard, input, or typing settings Troubleshooting Keyboard and typing Insert or remove the battery and a media card Turn off your device Check your battery power level Battery and charging icons Charge your device LED and battery notifications How can I extend battery life? Battery safetyFrequently asked questions Battery and power Device and battery disposal Dim the screen Decrease volumeSettings System Volume or Notifications Close apps Tap Settings Network Connections Update your software Where can I get a new or spare battery? AccessibilityCustomize your accessibility settings Turn on Magnify mode Customize the magnification level Temporarily turn off Magnify mode Tap Settings Accessibility Hearing Aid Settings Turn on Hearing Aid modeTurn on TTY support Adjust the volume, speed, and pitch BlackBerry Screen Reader settingsTap Settings Accessibility Tap Screen Reader Turn on or turn off the Dark Screen mode Turn on or turn off Keyboard Echo Adjust the verbosityTap Settings Accessibility Tap Screen Reader Tap Verbosity Turn on the Silent on Calls setting Task Gesture BlackBerry Screen Reader gestures Using BlackBerry Screen Reader Quick Settings mode Task Gesture Using the BlackBerry Screen Reader on the home screen Turn on Closed Captions About BlackBerry Link features on your device BlackBerry Link features on your deviceWorking with files stored on your computer View paired computers Troubleshooting BlackBerry LinkTap Settings BlackBerry Link Cant access files on my computer Tap Clear Local Calendar and Clear Local Contacts Have duplicate contact and calendar entries Legal notice 260 RGE111LW RGF111LW