User Guide
 Published 2013-11-19 SWD-20131119084839806
 Contents
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 Getting to know your device
New in this release
Introducing BlackBerry 10 OS version BlackBerry Hub
BlackBerry Keyboard
 BlackBerry Story Maker
BlackBerry Remember
Calendar
NFC and Smart Tags
 BlackBerry Browser
Introducing BlackBerry 10 new apps and features
BBM Video with Screen Share
 Camera and Time Shift mode
Contacts
 Share, stream, or display your media files
Picture editing
Video editing
Search
 Whats different about BlackBerry 10?
BlackBerry World
BlackBerry Balance
How do I get back to the home screen?
 How do I get to the menu?
 How do I change my settings and options?
 Where is my email or other messages?
 Where are my apps?
Where are my ring tones and notification profiles?
Where are my tasks, memos, and voice notes?
 Where do I find my files?
Where is Password Keeper?
Where can I find details about my device OS and hardware?
What is BlackBerry Link?
 Home screen, keys, and icons
Your device at a glance Home screen at a glance
 Application icons IconDescription BlackBerry Hub
Browser
 Text Messages
Remember
Docs To Go
Pictures
 Story Maker
Facebook
Twitter
LinkedIn
 Settings
Setup
IconDescription Calculator
Compass
 Notification icons
Setup and activation
Icon Description
 Insert or remove the battery and a media card
Insert or remove the micro SIM card
 Set up your device
Set up email or other types of accounts on your device
 Add a social networking or Evernote account
On the Add Account screen, tap Work Account
 On the Add Account screen, tap Microsoft Exchange ActiveSync
Add an Imap or POP email account
 Add a CalDAV or CardDAV account
 Update BBM
What if I have contacts on my SIM card?
 Power and charging
Put your device in standby mode
Restart or reset your device
Turn off your device
 Tips Charging your device
Lock or unlock your device
 Tap Settings Security and Privacy SIM Card
Lock your work space
 Using the touch screen
Scroll and move between items
 Use a slider
Select items
 Move items from one place to another
Zoom in to or zoom out from the screen
Minimize apps and show your Active Frames
 View the Hub
Show the menus
 Show the keyboard
Navigating within an Android app
 Personalizing your device
Download and buy apps, games, music, and videos
Tap Purchase
Move an app around the home screen
 Tap Settings Notifications
Tap Settings Display
Set an alarm
Change your ring tone, sounds, or alerts
 Testing your device hardware
Where do I find customer support?
Test your device using the BlackBerry Virtual Expert app
 Device Switch
Before you switch devices
Tutorial Searching the Help app on a BlackBerry 10 device
BlackBerry Virtual Expert test failed
 Update BBM
 Transfer data from a BlackBerry 7 device using a media card
Backing up and switching devices
Click Using a Media Card Save Data
 After you switch devices
Transfer data to a new device using BlackBerry Protect
Tap Restore Transfer data from an iPhone or Android device
Restoring BBM
 Tap Settings Import Passwords
Transfer passwords to Password Keeper
Tips after switching devices
 Set up email or other types of accounts on your device
 On the Add Account screen, tap Work Account
 Troubleshooting Device Switch
Cant switch my SIM card to my new BlackBerry 10 device
 How do I reset my lost or forgotten BlackBerry ID password?
Cant transfer items using my media card
 Display
 Lock your device with a password
Lock your work space
 Search
Turn on rotation lock
Connect your device to an Hdmi display
Take a screen shot of your device
 Change your search settings
Tap Settings Search
Filter your search results
Do more with your search results
 User Guide Get started
 Phone
Phone at a glance Making and receiving calls
Make a call
Call a recent number or speed dial contact
 Call someone from your contact list
Answer or dismiss a call
Use Reply Now to send a message to a caller
Put a call on hold
 Start a conference call
Answering calls automatically
 Move a call from your headset to your device
Move a call to BBM Video
Add a contact or number to your speed dial list
Delete a contact or number from your speed dial list
 Set up your voice mail
Call waiting, call forwarding, and call blocking
 Tap Call Audio Set up smart dialing
Phone options
Show or hide your number on outgoing calls
Tap Smart Dialing
 Turn on the Reply Now feature
Set up your fixed dialing numbers
Tap Priority Calling
Tap Add Number
 Visual Voice Mail
Checking your voice mail from your BlackBerry device
 Change your voice mail password
Tap Change Password
Phone app, swipe down from the top of the screen tap
Tap Deactivate
 BBM Video at a glance Start a BBM Video chat
BBM Video
Accept or decline a BBM Video chat or BBM Voice chat
 Switch cameras or share your screen
Mute your microphone in a BBM Video chat
Move your video thumbnail around the screen
Move your BBM Video chat to an external display
 Ring tones, sounds, and alerts
Change your ring tone, sounds, or alerts
Turn off all ring tones and sounds except for calls
Set a custom ring tone for a contact
 Turn off Instant Previews
View and respond to Instant Previews
Respond directly to Instant Previews
 Troubleshooting Ring tones, sounds, and alerts
About Lock Screen Notifications
 BlackBerry Hub
Staying connected with the BlackBerry Hub
 BlackBerry Hub at a glance Setting up and managing accounts
 Set up email or other types of accounts on your device
 User Guide Messages Tap Done
 Add an Imap or POP email account
 Tap Settings Accounts
Change account settings
Remove an account from your device
 BlackBerry Hub message list icons
Cant add a second social networking account
 Viewing and searching messages
Navigate your list of messages and notifications
 View messages by account or message type
View filed email
Search for a message
Tap Unread, Flagged, or Attachments
 Set the View Only Priority Messages switch to On
View only your priority messages
Change the types of messages that are marked as priority
View attachments sent to you
 Send email and messages from the BlackBerry Hub
Sort attachments
Share or save your attachments
Reply to or forward an email
 Managing messages
 Filing email
File an email
Add, rename, or delete an email folder
Keep all email from a folder on your device
 Set up S/MIME-protected messaging
Securing your email
Download or share a picture from an email
Save a draft email
 Tap Secure Email
Turn on IBM Notes email encryption on your device
Sign or encrypt a message
Secure email icons IconDescription
 Tips BlackBerry Hub
Peek at your messages in the BlackBerry Hub from anywhere
 Jump to the next or previous message
Check your upcoming events from the BlackBerry Hub
 BlackBerry Hub settings
Create a meeting from an email
Add a contact from the BlackBerry Hub
Refresh your list of messages
 Set the Out of Office Reply switch to On
Change your default email address or calendar
Add a signature to an email account
Change how messages are displayed in the BlackBerry Hub
 Change advanced settings for text messages
Color code your email accounts
Change the accounts that appear in the BlackBerry Hub
Change options for sending and receiving text messages
 Troubleshooting BlackBerry Hub
About public warning messages
 Can only see email for the last 30 days
Cant find my work email in the BlackBerry Hub
Cant see the recipients for a message
Cant send or forward a text message
 Passwords and locking
Password locking and screen locking
Security
BlackBerry ID
 BlackBerry Balance and the work space password
SIM card PINs
Network lock and unlock code
Lock your screen
 Unlock your device with a network unlock code
 Change or remove your device password
Change your work space password
Tap Balance Change Password
Protect your SIM card with a PIN
 Set the SIM Card PIN Lock switch to On
Set up BlackBerry Protect on your device
Finding and protecting a lost device
Change your SIM card PIN
 Tap Settings Security and Privacy Application Permissions
Setting security permissions for apps
Change or view app permissions
 Set up S/MIME-protected messaging
 Tap Settings Security and Privacy Security Wipe
Wipe your device to delete your data
 Switch between your personal and work spaces
About BlackBerry Balance
Tap Delete Data
Delete your work space
 Using Parental Controls
 Turn on encryption
Import a certificate from your computer
 Using a smart card with your device
Tap Settings Network Connections VPN Add
Managing VPN profiles
About smart cards
 Use two-factor authentication
Store your smart card password on your device
Tap Settings Security and Privacy Smart Card
Import a certificate from a smart card
 Frequently asked questions Security
How do I reset my device password if I forget it?
What content is in my work space and my personal space?
Description Apps
Page
 Work space and BlackBerry Balance
Where is my picture that I just took?
What happens to my device data if I leave my organization?
 Switch between your personal and work spaces
 Change your work space password
Lock your work space
Delete your work space
Does my device have BlackBerry Balance?
 How do I set up BlackBerry Balance?
Page
 Troubleshooting Work space and BlackBerry Balance
BlackBerry ID
About BlackBerry ID
My device is quarantined
 Set up a new BlackBerry ID
Change your BlackBerry ID password
Change your BlackBerry ID information
Tutorial Creating a BlackBerry ID on a BlackBerry 10 device
 Using your BlackBerry ID to switch devices
FAQ BlackBerry ID
Using your BlackBerry ID on a new device
Find your BlackBerry ID on your old device
 Password Keeper
Troubleshooting wizard I need help with my BlackBerry ID
About Password Keeper
Why do I need to re-enter my BlackBerry ID password?
 Manage passwords in Password Keeper
Transfer passwords to Password Keeper
Change the Password Keeper password
 Hide or show passwords in Password Keeper
Use a password or username from Password Keeper
Generate a random password
 Search in Password Keeper
Lock Password Keeper
Create security questions and answers in Password Keeper
Duplicate the password record
 Share text and websites with Password Keeper
Tap Password Keeper
 Camera app at a glance Taking pictures and recording videos
Camera
Take a picture
 Access the Camera app from the Lock screen
Record a video
Turn on autofocus lock
Record a video in stereo
 Using Time Shift mode
Change the capture settings
Take the best picture possible using Time Shift mode
Replace a persons expression using Time Shift mode
 Shooting modes
Icon Description Normal
Stabilization
Burst
 Change the camera settings
Troubleshooting Camera
 Cant take a picture or record a video
Cant save pictures or videos to my media card
 Pictures
Pictures app at a glance
Recent screen
Albums screen
 Viewing your pictures
 Edit a picture
Share a picture
 Organizing your pictures and albums
Supported picture file extensions
Create an album
Move a picture to a different album
 Cant open a media file
Troubleshooting Pictures
Cant save a media file
 Music app at a glance
Music
Now Playing screen
 Playing your music
 Creating playlists and organizing your music
Doing more with your music
Make a playlist
Add the music thats currently playing to a playlist
 Change the volume
Organize your music on the Now Playing screen
 Tips Music
File extension Supported video codecs Supported audio codecs
 Troubleshooting Music
 Videos
Videos app at a glance
 Play or pause a video
Watching your videos
Change the video display size
 Edit a video
Doing more with your videos
 WMV WMA AAC AMR Flac
 Troubleshooting Videos
BlackBerry Story Maker
About BlackBerry Story Maker
Preview a story in BlackBerry Story Maker
 Change your BlackBerry Story Maker settings
Media sharing
Delete a story in BlackBerry Story Maker
About sharing media
 Share your media files with Dlna Certified devices
Tap Settings Media Sharing
Give your device a nickname
 Finding a place
Maps
Start turn-by-turn directions
 My places
 Add a new place to your favorites
Change the details for a place
View your recent places
Clear your recent places
 Location services
Changing settings for Maps
About location services
Turn on or turn off location services
 Tap the Location Services switch
Turn on or turn off traffic data
Turn on or turn off location-based ads
Change location permissions for apps
 Compass at a glance About the compass
Compass
Point the compass to true north or to magnetic north
 Troubleshooting Compass
Im not getting an accurate reading from the compass
 User Guide Maps and locations 148
 Remember
Adding a folder or an entry to the Remember app
Create a folder in the Remember app
Add an entry to the Remember app
 Tap Note or Task
Add a due date and reminder time to an entry
Add tags to an entry
Format the text in an entry
 Changing a Remember folder or entry
Delete a folder or an entry in the Remember app
 Troubleshooting Remember app
Viewing and searching your Remember entries
 Calendar
About the Calendar app
 Add a social networking or Evernote account
 On the Add Account screen, tap Microsoft Exchange ActiveSync
 Subscribe to a public calendar on your device
Tap Accounts Subscribed Calendar
 View your events
Check your upcoming events from the BlackBerry Hub
Find email and files associated with an event
 Check who youre meeting with
Create an event
Tap Emails
Invite people to an event
 Hide a calendar
Change or delete an event
Schedule a recurring event
Tap No Recurrence
 Join a conference call from a meeting reminder
Save conference call details in the Calendar app
Send an I will be late message
Share a file with meeting participants
 Calendar app settings
 Troubleshooting Calendar app
New or updated events arent appearing in my calendar
Change how your calendar is displayed
Cant sync my calendar
 About the Contacts app
Contacts
Contacts at a glance Adding contacts
 Add a social networking or Evernote account
 On the Add Account screen, tap Microsoft Exchange ActiveSync
 Add a contact to the Contacts app
Copy contacts to and from your micro SIM card
 Add a contact from the Calls screen
Contact views
Details
 Changing contacts
Add a contact to your favorites
 Contact someone
Search for a contact
Filtering contacts
View contacts by account
 Troubleshooting Contacts
Clock
Sort your contacts
Share a contact
 Alarm clock
Change the clock face
 Set additional alarms
Manage your additional alarms
Change your alarm tone
Tap Alarm Tone
 Timer
Stopwatch
 Turn on bedside mode
World clock
Add a city to the world clock screen
Delete a city from the world clock screen
 Hear phone calls in bedside mode
Set the Phone Calls in Bedside Mode switch to On
 Calculator at a glance Using the calculator
Switch to a scientific or standard calculator
Calculator
Convert a unit of measurement
 Browser
Browsing the Internet
Calculate a tip
View your previous calculations
 Using Browser tabs
Switch between tabs
Go to a website
Change the current search engine
 Change text size in reader mode
Change the background color in reader mode
Share a link or picture
Search for text on a webpage
 Bookmarks and history
 Browsing safely
 Change Browser security settings
Security settings Remove History Items
Website certificate icons IconDescription
Private Browsing
 Troubleshooting Browser
Smart Tags
Smart Tags application explained
Scan a QR Code, barcode, or an NFC tag
 Create your own smart tag
 Favorite a smart tag
Share a smart tag
 Using the BlackBerry Voice Control app
Voice Control
Erase smart tag information from an NFC tag
Lock a smart tag
 Searching using the Voice Control app
Search your device using the Voice Control App
Search the Internet using the Voice Control app
Ask a question using the Voice Control app
 Send messages using the Voice Control app
Type using voice dictation
Tap Settings Voice Control Tap Enable Dictation
Set an alarm using the Voice Control app
 Change your Facebook status using the Voice Control app
Post a tweet using the Voice Control app
Post a LinkedIn update using the Voice Control app
Save notes and memos using the Voice Control app
 Voice Control settings
 Games
Change your Games profile
Invite a friend to the Games app
Add a game
 Troubleshooting Games
Add a game to your favorites
Recommend a game
Invite a Games friend to BBM
 Organizing apps
 User Guide Applications and features 194
 Documents To Go
Getting started with Documents To Go
 Save changes to a file in Documents To Go
Access work files
Undo or redo an action in Documents To Go
 Editing documents
 Enable word wrap
Editing spreadsheets
Resize a row or column
Hide or show rows and columns
 Editing slideshows
 Presenting slideshows
File Manager
Viewing files
 Managing your files
 Transferring files
Working with files stored in the cloud
 Change cloud application settings
Working with zip files
Save a file to your device
Synchronize a file with the cloud
 Moving or copying media files and documents
Storage space and media card
Unzip a file
 Inserting the micro SIM card, battery, and media card
Tap Settings Storage and Access
Tap Identification on Network and make note of the Username
Turn on USB mass storage
 Insert or remove the micro SIM card
 Supported media cards
Using a media card
Format your media card
 Frequently asked questions Storage space and memory
Tap Settings Storage and Access Tap Erase Media Card
Check how much storage space is free
Tap Format Media Card Wipe data from your media card
 Error messages Media card
 Troubleshooting Storage space
My device isnt recognized when I connect it to my computer
 Wireless connections icons
Check which wireless networks your device connects to
Connections
 Network Connections Mobile Network
 Tips Choosing a connection
Bluetooth technology
Connections between devices
 Turn on airplane mode
 Tap Settings Network Connections Mobile Network
Tap Settings Network Connections VPN
Mobile network
Connect to the mobile network
 Set the Connect over Mobile Network switch to On Roaming
Switch wireless networks manually
Set the Network Selection Mode to Manual
Turn off data services while roaming
 Wi-Fi
Connect to a Wi-Fi network
Manually connect to a Wi-Fi network
Tap Connect
 Tap Wi-Fi
Delete a saved Wi-Fi network
Disable or re-enable a saved Wi-Fi network
 Wi-Fi network settings
Password
Enable IPv6
Security Type
 Inter-Access Point Handover
Cant connect to a Wi-Fi network
 Mobile Hotspot mode
Sharing your Internet connection using Mobile Hotspot mode
 Use Mobile Hotspot mode to share your Internet connection
Tap Settings Network Connections Mobile Hotspot
Find your Mobile Hotspot mode settings
Disconnect a device from your mobile hotspot
 Tap Settings Network Connections Internet Tethering
Set the Internet Tethering switch to On
Internet tethering
Cant connect multiple devices to my mobile hotspot
 Bluetooth
Turn on Bluetooth technology
Pair and connect with a Bluetooth enabled device
Tap Bluetooth
 Disconnect from a paired Bluetooth enabled device
Delete a saved Bluetooth enabled device
Pairing your device with a car
Set how Bluetooth enabled car kits access your messages
 Let your car kit use your devices network credentials
Profile Description
 Enabled devices such as music players, stereo
 Keep losing the connection with my Bluetooth enabled car kit
 What is NFC?
Tap Settings Network Connections NFC
Send a file using NFC
Turn on NFC
 Software Updates
How do I update the software on my BlackBerry 10 device?
Language
Change your typing language
 Change your keyboard language
Tap Settings Language and Input Tap Voice Dictation
Change your voice input language
 Keyboard and typing at a glance Home screen shortcuts
Keyboard and typing
Send an email
 Update your Facebook status
Post a LinkedIn update
Send a text message
Start a BBM chat
 Creating custom text shortcuts
 Show the keyboard
Delete a word
Change or delete a text shortcut
Clear the learned words list
 Type a symbol or number
Typing on the Keyboard
Type an accented character
Type an uppercase character
 Cut, copy, and paste text
Type faster with automated assistance settings
Selecting word suggestions that appear while you type
 Tap Settings Language and Input Spell Check
Change spell check settings
Spell check
Turn on spell check
 Battery and power
Change Keyboard, input, or typing settings
Troubleshooting Keyboard and typing
Cant show the Keyboard
 Insert or remove the battery and a media card
 Turn off your device
 Battery and charging icons
Check your battery power level
 LED and battery notifications
Charge your device
 Battery safety
Frequently asked questions Battery and power
Device and battery disposal
How can I extend battery life?
 Decrease volume
Settings System Volume or Notifications Close apps
Tap Settings Network Connections Update your software
Dim the screen
 Accessibility
Customize your accessibility settings
Turn on Magnify mode
Where can I get a new or spare battery?
 Temporarily turn off Magnify mode
Customize the magnification level
 Tap Settings Accessibility Hearing Aid Settings
Turn on Hearing Aid mode
Turn on TTY support
 BlackBerry Screen Reader settings
Tap Settings Accessibility Tap Screen Reader
Turn on or turn off the Dark Screen mode
Adjust the volume, speed, and pitch
 Adjust the verbosity
Tap Settings Accessibility Tap Screen Reader Tap Verbosity
Turn on the Silent on Calls setting
Turn on or turn off Keyboard Echo
 BlackBerry Screen Reader gestures
Task Gesture
 Using BlackBerry Screen Reader Quick Settings mode
 Task Gesture
 Using the BlackBerry Screen Reader on the home screen
 Turn on Closed Captions
 About BlackBerry Link features on your device
BlackBerry Link features on your device
Working with files stored on your computer
 Troubleshooting BlackBerry Link
Tap Settings BlackBerry Link
Cant access files on my computer
View paired computers
 Have duplicate contact and calendar entries
Tap Clear Local Calendar and Clear Local Contacts
 Legal notice
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