Blackberry P'9982 manual BlackBerry ID, Troubleshooting Work space and BlackBerry Balance

User Guide Passwords and security

If personal apps aren't allowed to use your organization's networks and if a personal network isn't available, personal apps that need access to the Internet might not work.

Where is my picture that I just took?

If your BlackBerry device uses BlackBerry Balance technology, attachments saved from work email messages are only accessible in the work space. Any pictures taken using your device camera, whether you opened the Camera app from your work or personal space, are stored in your personal space. All of your media card files are also stored in your personal space.

For example, since BBM is a personal app, to create a profile picture, you can use a picture taken with your camera, but you can't use a picture that you downloaded from an email message sent to your work account.

What happens to my device data if I leave my organization?

Your administrator can delete all of your BlackBerry device data, including your personal content. This feature helps to secure your device if your device was lost or stolen.

If your administrator turns on BlackBerry Balance technology, your administrator can delete your work data from your device and leave your personal data and applications intact. Some of your personal data might be deleted from your device if it overlaps with your work data (for example, a personal contact who works in your organization).

If you prefer to keep your personal data intact and only remove work data from your device, contact your administrator.

Troubleshooting: Work space and BlackBerry Balance

My device is quarantined

Your BlackBerry device might be quarantined if you add a work account that is associated with a BlackBerry Enterprise Server and the SIM card in your device doesn't have services activated correctly.

If your device is quarantined, your administrator might delete the data on your device, prevent access to unlock your device, or remove your device from your organization's network.

To leave quarantine, try using a different SIM card or changing your service plan. For further assistance, contact your administrator.

BlackBerry ID

About BlackBerry ID

A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded

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