User Guide
Published 2013-11-19 SWD-20131119084839806
Contents
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New in this release
Getting to know your device
Introducing BlackBerry 10 OS version BlackBerry Hub
BlackBerry Keyboard
BlackBerry Remember
BlackBerry Story Maker
Calendar
NFC and Smart Tags
BBM Video with Screen Share
Introducing BlackBerry 10 new apps and features
BlackBerry Browser
Contacts
Camera and Time Shift mode
Picture editing
Share, stream, or display your media files
Video editing
Search
BlackBerry World
Whats different about BlackBerry 10?
BlackBerry Balance
How do I get back to the home screen?
How do I get to the menu?
How do I change my settings and options?
Where is my email or other messages?
Where are my tasks, memos, and voice notes?
Where are my ring tones and notification profiles?
Where are my apps?
Where is Password Keeper?
Where do I find my files?
Where can I find details about my device OS and hardware?
What is BlackBerry Link?
Your device at a glance Home screen at a glance
Home screen, keys, and icons
Browser
Application icons IconDescription BlackBerry Hub
Remember
Text Messages
Docs To Go
Pictures
Facebook
Story Maker
Twitter
LinkedIn
Setup
Settings
IconDescription Calculator
Compass
Icon Description
Setup and activation
Notification icons
Insert or remove the micro SIM card
Insert or remove the battery and a media card
Set up email or other types of accounts on your device
Set up your device
On the Add Account screen, tap Work Account
Add a social networking or Evernote account
Add an Imap or POP email account
On the Add Account screen, tap Microsoft Exchange ActiveSync
Add a CalDAV or CardDAV account
What if I have contacts on my SIM card?
Update BBM
Put your device in standby mode
Power and charging
Restart or reset your device
Turn off your device
Lock or unlock your device
Tips Charging your device
Lock your work space
Tap Settings Security and Privacy SIM Card
Scroll and move between items
Using the touch screen
Select items
Use a slider
Minimize apps and show your Active Frames
Zoom in to or zoom out from the screen
Move items from one place to another
Show the menus
View the Hub
Navigating within an Android app
Show the keyboard
Download and buy apps, games, music, and videos
Personalizing your device
Tap Purchase
Move an app around the home screen
Tap Settings Display
Tap Settings Notifications
Set an alarm
Change your ring tone, sounds, or alerts
Test your device using the BlackBerry Virtual Expert app
Where do I find customer support?
Testing your device hardware
Before you switch devices
Device Switch
Tutorial Searching the Help app on a BlackBerry 10 device
BlackBerry Virtual Expert test failed
Update BBM
Click Using a Media Card Save Data
Backing up and switching devices
Transfer data from a BlackBerry 7 device using a media card
Transfer data to a new device using BlackBerry Protect
After you switch devices
Tap Restore Transfer data from an iPhone or Android device
Restoring BBM
Tips after switching devices
Transfer passwords to Password Keeper
Tap Settings Import Passwords
Set up email or other types of accounts on your device
On the Add Account screen, tap Work Account
Cant switch my SIM card to my new BlackBerry 10 device
Troubleshooting Device Switch
Cant transfer items using my media card
How do I reset my lost or forgotten BlackBerry ID password?
Display
Lock your work space
Lock your device with a password
Turn on rotation lock
Search
Connect your device to an Hdmi display
Take a screen shot of your device
Tap Settings Search
Change your search settings
Filter your search results
Do more with your search results
User Guide Get started
Phone at a glance Making and receiving calls
Phone
Make a call
Call a recent number or speed dial contact
Answer or dismiss a call
Call someone from your contact list
Use Reply Now to send a message to a caller
Put a call on hold
Answering calls automatically
Start a conference call
Move a call to BBM Video
Move a call from your headset to your device
Add a contact or number to your speed dial list
Delete a contact or number from your speed dial list
Call waiting, call forwarding, and call blocking
Set up your voice mail
Phone options
Tap Call Audio Set up smart dialing
Show or hide your number on outgoing calls
Tap Smart Dialing
Set up your fixed dialing numbers
Turn on the Reply Now feature
Tap Priority Calling
Tap Add Number
Checking your voice mail from your BlackBerry device
Visual Voice Mail
Tap Change Password
Change your voice mail password
Phone app, swipe down from the top of the screen tap
Tap Deactivate
Accept or decline a BBM Video chat or BBM Voice chat
BBM Video
BBM Video at a glance Start a BBM Video chat
Mute your microphone in a BBM Video chat
Switch cameras or share your screen
Move your video thumbnail around the screen
Move your BBM Video chat to an external display
Change your ring tone, sounds, or alerts
Ring tones, sounds, and alerts
Turn off all ring tones and sounds except for calls
Set a custom ring tone for a contact
Respond directly to Instant Previews
View and respond to Instant Previews
Turn off Instant Previews
About Lock Screen Notifications
Troubleshooting Ring tones, sounds, and alerts
Staying connected with the BlackBerry Hub
BlackBerry Hub
BlackBerry Hub at a glance Setting up and managing accounts
Set up email or other types of accounts on your device
User Guide Messages Tap Done
Add an Imap or POP email account
Remove an account from your device
Change account settings
Tap Settings Accounts
Cant add a second social networking account
BlackBerry Hub message list icons
Navigate your list of messages and notifications
Viewing and searching messages
View filed email
View messages by account or message type
Search for a message
Tap Unread, Flagged, or Attachments
View only your priority messages
Set the View Only Priority Messages switch to On
Change the types of messages that are marked as priority
View attachments sent to you
Sort attachments
Send email and messages from the BlackBerry Hub
Share or save your attachments
Reply to or forward an email
Managing messages
File an email
Filing email
Add, rename, or delete an email folder
Keep all email from a folder on your device
Securing your email
Set up S/MIME-protected messaging
Download or share a picture from an email
Save a draft email
Turn on IBM Notes email encryption on your device
Tap Secure Email
Sign or encrypt a message
Secure email icons IconDescription
Peek at your messages in the BlackBerry Hub from anywhere
Tips BlackBerry Hub
Check your upcoming events from the BlackBerry Hub
Jump to the next or previous message
Create a meeting from an email
BlackBerry Hub settings
Add a contact from the BlackBerry Hub
Refresh your list of messages
Change your default email address or calendar
Set the Out of Office Reply switch to On
Add a signature to an email account
Change how messages are displayed in the BlackBerry Hub
Color code your email accounts
Change advanced settings for text messages
Change the accounts that appear in the BlackBerry Hub
Change options for sending and receiving text messages
About public warning messages
Troubleshooting BlackBerry Hub
Cant find my work email in the BlackBerry Hub
Can only see email for the last 30 days
Cant see the recipients for a message
Cant send or forward a text message
Password locking and screen locking
Passwords and locking
Security
BlackBerry ID
SIM card PINs
BlackBerry Balance and the work space password
Network lock and unlock code
Lock your screen
Unlock your device with a network unlock code
Change your work space password
Change or remove your device password
Tap Balance Change Password
Protect your SIM card with a PIN
Set up BlackBerry Protect on your device
Set the SIM Card PIN Lock switch to On
Finding and protecting a lost device
Change your SIM card PIN
Change or view app permissions
Setting security permissions for apps
Tap Settings Security and Privacy Application Permissions
Set up S/MIME-protected messaging
Wipe your device to delete your data
Tap Settings Security and Privacy Security Wipe
About BlackBerry Balance
Switch between your personal and work spaces
Tap Delete Data
Delete your work space
Using Parental Controls
Import a certificate from your computer
Turn on encryption
Tap Settings Network Connections VPN Add
Using a smart card with your device
Managing VPN profiles
About smart cards
Store your smart card password on your device
Use two-factor authentication
Tap Settings Security and Privacy Smart Card
Import a certificate from a smart card
How do I reset my device password if I forget it?
Frequently asked questions Security
What content is in my work space and my personal space?
Description Apps
Page
What happens to my device data if I leave my organization?
Where is my picture that I just took?
Work space and BlackBerry Balance
Switch between your personal and work spaces
Lock your work space
Change your work space password
Delete your work space
Does my device have BlackBerry Balance?
How do I set up BlackBerry Balance?
Page
BlackBerry ID
Troubleshooting Work space and BlackBerry Balance
About BlackBerry ID
My device is quarantined
Change your BlackBerry ID password
Set up a new BlackBerry ID
Change your BlackBerry ID information
Tutorial Creating a BlackBerry ID on a BlackBerry 10 device
FAQ BlackBerry ID
Using your BlackBerry ID to switch devices
Using your BlackBerry ID on a new device
Find your BlackBerry ID on your old device
Troubleshooting wizard I need help with my BlackBerry ID
Password Keeper
About Password Keeper
Why do I need to re-enter my BlackBerry ID password?
Change the Password Keeper password
Transfer passwords to Password Keeper
Manage passwords in Password Keeper
Generate a random password
Use a password or username from Password Keeper
Hide or show passwords in Password Keeper
Lock Password Keeper
Search in Password Keeper
Create security questions and answers in Password Keeper
Duplicate the password record
Tap Password Keeper
Share text and websites with Password Keeper
Take a picture
Camera
Camera app at a glance Taking pictures and recording videos
Record a video
Access the Camera app from the Lock screen
Turn on autofocus lock
Record a video in stereo
Change the capture settings
Using Time Shift mode
Take the best picture possible using Time Shift mode
Replace a persons expression using Time Shift mode
Icon Description Normal
Shooting modes
Stabilization
Burst
Troubleshooting Camera
Change the camera settings
Cant save pictures or videos to my media card
Cant take a picture or record a video
Pictures app at a glance
Pictures
Recent screen
Albums screen
Viewing your pictures
Share a picture
Edit a picture
Supported picture file extensions
Organizing your pictures and albums
Create an album
Move a picture to a different album
Cant save a media file
Troubleshooting Pictures
Cant open a media file
Now Playing screen
Music
Music app at a glance
Playing your music
Doing more with your music
Creating playlists and organizing your music
Make a playlist
Add the music thats currently playing to a playlist
Organize your music on the Now Playing screen
Change the volume
File extension Supported video codecs Supported audio codecs
Tips Music
Troubleshooting Music
Videos app at a glance
Videos
Change the video display size
Watching your videos
Play or pause a video
Doing more with your videos
Edit a video
WMV WMA AAC AMR Flac
BlackBerry Story Maker
Troubleshooting Videos
About BlackBerry Story Maker
Preview a story in BlackBerry Story Maker
Media sharing
Change your BlackBerry Story Maker settings
Delete a story in BlackBerry Story Maker
About sharing media
Give your device a nickname
Tap Settings Media Sharing
Share your media files with Dlna Certified devices
Start turn-by-turn directions
Maps
Finding a place
My places
Change the details for a place
Add a new place to your favorites
View your recent places
Clear your recent places
Changing settings for Maps
Location services
About location services
Turn on or turn off location services
Turn on or turn off traffic data
Tap the Location Services switch
Turn on or turn off location-based ads
Change location permissions for apps
Point the compass to true north or to magnetic north
Compass
Compass at a glance About the compass
Im not getting an accurate reading from the compass
Troubleshooting Compass
User Guide Maps and locations 148
Adding a folder or an entry to the Remember app
Remember
Create a folder in the Remember app
Add an entry to the Remember app
Add a due date and reminder time to an entry
Tap Note or Task
Add tags to an entry
Format the text in an entry
Delete a folder or an entry in the Remember app
Changing a Remember folder or entry
Viewing and searching your Remember entries
Troubleshooting Remember app
About the Calendar app
Calendar
Add a social networking or Evernote account
On the Add Account screen, tap Microsoft Exchange ActiveSync
Tap Accounts Subscribed Calendar
Subscribe to a public calendar on your device
Find email and files associated with an event
Check your upcoming events from the BlackBerry Hub
View your events
Create an event
Check who youre meeting with
Tap Emails
Invite people to an event
Change or delete an event
Hide a calendar
Schedule a recurring event
Tap No Recurrence
Save conference call details in the Calendar app
Join a conference call from a meeting reminder
Send an I will be late message
Share a file with meeting participants
Calendar app settings
New or updated events arent appearing in my calendar
Troubleshooting Calendar app
Change how your calendar is displayed
Cant sync my calendar
Contacts at a glance Adding contacts
Contacts
About the Contacts app
Add a social networking or Evernote account
On the Add Account screen, tap Microsoft Exchange ActiveSync
Copy contacts to and from your micro SIM card
Add a contact to the Contacts app
Details
Contact views
Add a contact from the Calls screen
Add a contact to your favorites
Changing contacts
Search for a contact
Contact someone
Filtering contacts
View contacts by account
Clock
Troubleshooting Contacts
Sort your contacts
Share a contact
Change the clock face
Alarm clock
Manage your additional alarms
Set additional alarms
Change your alarm tone
Tap Alarm Tone
Stopwatch
Timer
World clock
Turn on bedside mode
Add a city to the world clock screen
Delete a city from the world clock screen
Set the Phone Calls in Bedside Mode switch to On
Hear phone calls in bedside mode
Switch to a scientific or standard calculator
Calculator at a glance Using the calculator
Calculator
Convert a unit of measurement
Browsing the Internet
Browser
Calculate a tip
View your previous calculations
Switch between tabs
Using Browser tabs
Go to a website
Change the current search engine
Change the background color in reader mode
Change text size in reader mode
Share a link or picture
Search for text on a webpage
Bookmarks and history
Browsing safely
Security settings Remove History Items
Change Browser security settings
Website certificate icons IconDescription
Private Browsing
Smart Tags
Troubleshooting Browser
Smart Tags application explained
Scan a QR Code, barcode, or an NFC tag
Create your own smart tag
Share a smart tag
Favorite a smart tag
Voice Control
Using the BlackBerry Voice Control app
Erase smart tag information from an NFC tag
Lock a smart tag
Search your device using the Voice Control App
Searching using the Voice Control app
Search the Internet using the Voice Control app
Ask a question using the Voice Control app
Type using voice dictation
Send messages using the Voice Control app
Tap Settings Voice Control Tap Enable Dictation
Set an alarm using the Voice Control app
Post a tweet using the Voice Control app
Change your Facebook status using the Voice Control app
Post a LinkedIn update using the Voice Control app
Save notes and memos using the Voice Control app
Voice Control settings
Change your Games profile
Games
Invite a friend to the Games app
Add a game
Add a game to your favorites
Troubleshooting Games
Recommend a game
Invite a Games friend to BBM
Organizing apps
User Guide Applications and features 194
Getting started with Documents To Go
Documents To Go
Undo or redo an action in Documents To Go
Access work files
Save changes to a file in Documents To Go
Editing documents
Editing spreadsheets
Enable word wrap
Resize a row or column
Hide or show rows and columns
Editing slideshows
Viewing files
File Manager
Presenting slideshows
Managing your files
Working with files stored in the cloud
Transferring files
Working with zip files
Change cloud application settings
Save a file to your device
Synchronize a file with the cloud
Unzip a file
Storage space and media card
Moving or copying media files and documents
Tap Settings Storage and Access
Inserting the micro SIM card, battery, and media card
Tap Identification on Network and make note of the Username
Turn on USB mass storage
Insert or remove the micro SIM card
Format your media card
Using a media card
Supported media cards
Tap Settings Storage and Access Tap Erase Media Card
Frequently asked questions Storage space and memory
Check how much storage space is free
Tap Format Media Card Wipe data from your media card
Error messages Media card
My device isnt recognized when I connect it to my computer
Troubleshooting Storage space
Connections
Check which wireless networks your device connects to
Wireless connections icons
Network Connections Mobile Network
Connections between devices
Bluetooth technology
Tips Choosing a connection
Turn on airplane mode
Tap Settings Network Connections VPN
Tap Settings Network Connections Mobile Network
Mobile network
Connect to the mobile network
Switch wireless networks manually
Set the Connect over Mobile Network switch to On Roaming
Set the Network Selection Mode to Manual
Turn off data services while roaming
Connect to a Wi-Fi network
Wi-Fi
Manually connect to a Wi-Fi network
Tap Connect
Disable or re-enable a saved Wi-Fi network
Delete a saved Wi-Fi network
Tap Wi-Fi
Password
Wi-Fi network settings
Enable IPv6
Security Type
Cant connect to a Wi-Fi network
Inter-Access Point Handover
Sharing your Internet connection using Mobile Hotspot mode
Mobile Hotspot mode
Tap Settings Network Connections Mobile Hotspot
Use Mobile Hotspot mode to share your Internet connection
Find your Mobile Hotspot mode settings
Disconnect a device from your mobile hotspot
Set the Internet Tethering switch to On
Tap Settings Network Connections Internet Tethering
Internet tethering
Cant connect multiple devices to my mobile hotspot
Turn on Bluetooth technology
Bluetooth
Pair and connect with a Bluetooth enabled device
Tap Bluetooth
Delete a saved Bluetooth enabled device
Disconnect from a paired Bluetooth enabled device
Pairing your device with a car
Set how Bluetooth enabled car kits access your messages
Profile Description
Let your car kit use your devices network credentials
Enabled devices such as music players, stereo
Keep losing the connection with my Bluetooth enabled car kit
Tap Settings Network Connections NFC
What is NFC?
Send a file using NFC
Turn on NFC
How do I update the software on my BlackBerry 10 device?
Software Updates
Language
Change your typing language
Change your voice input language
Tap Settings Language and Input Tap Voice Dictation
Change your keyboard language
Send an email
Keyboard and typing
Keyboard and typing at a glance Home screen shortcuts
Post a LinkedIn update
Update your Facebook status
Send a text message
Start a BBM chat
Creating custom text shortcuts
Delete a word
Show the keyboard
Change or delete a text shortcut
Clear the learned words list
Typing on the Keyboard
Type a symbol or number
Type an accented character
Type an uppercase character
Selecting word suggestions that appear while you type
Type faster with automated assistance settings
Cut, copy, and paste text
Change spell check settings
Tap Settings Language and Input Spell Check
Spell check
Turn on spell check
Change Keyboard, input, or typing settings
Battery and power
Troubleshooting Keyboard and typing
Cant show the Keyboard
Insert or remove the battery and a media card
Turn off your device
Check your battery power level
Battery and charging icons
Charge your device
LED and battery notifications
Frequently asked questions Battery and power
Battery safety
Device and battery disposal
How can I extend battery life?
Settings System Volume or Notifications Close apps
Decrease volume
Tap Settings Network Connections Update your software
Dim the screen
Customize your accessibility settings
Accessibility
Turn on Magnify mode
Where can I get a new or spare battery?
Customize the magnification level
Temporarily turn off Magnify mode
Turn on TTY support
Turn on Hearing Aid mode
Tap Settings Accessibility Hearing Aid Settings
Tap Settings Accessibility Tap Screen Reader
BlackBerry Screen Reader settings
Turn on or turn off the Dark Screen mode
Adjust the volume, speed, and pitch
Tap Settings Accessibility Tap Screen Reader Tap Verbosity
Adjust the verbosity
Turn on the Silent on Calls setting
Turn on or turn off Keyboard Echo
Task Gesture
BlackBerry Screen Reader gestures
Using BlackBerry Screen Reader Quick Settings mode
Task Gesture
Using the BlackBerry Screen Reader on the home screen
Turn on Closed Captions
Working with files stored on your computer
BlackBerry Link features on your device
About BlackBerry Link features on your device
Tap Settings BlackBerry Link
Troubleshooting BlackBerry Link
Cant access files on my computer
View paired computers
Tap Clear Local Calendar and Clear Local Contacts
Have duplicate contact and calendar entries
Legal notice
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