User Guide
Published 2013-11-19 SWD-20131119084839806
Contents
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Getting to know your device
New in this release
Introducing BlackBerry 10 OS version BlackBerry Hub
BlackBerry Keyboard
BlackBerry Story Maker
BlackBerry Remember
Calendar
NFC and Smart Tags
BlackBerry Browser
Introducing BlackBerry 10 new apps and features
BBM Video with Screen Share
Camera and Time Shift mode
Contacts
Share, stream, or display your media files
Picture editing
Video editing
Search
Whats different about BlackBerry 10?
BlackBerry World
BlackBerry Balance
How do I get back to the home screen?
How do I get to the menu?
How do I change my settings and options?
Where is my email or other messages?
Where are my apps?
Where are my ring tones and notification profiles?
Where are my tasks, memos, and voice notes?
Where do I find my files?
Where is Password Keeper?
Where can I find details about my device OS and hardware?
What is BlackBerry Link?
Home screen, keys, and icons
Your device at a glance Home screen at a glance
Application icons IconDescription BlackBerry Hub
Browser
Text Messages
Remember
Docs To Go
Pictures
Story Maker
Facebook
Twitter
LinkedIn
Settings
Setup
IconDescription Calculator
Compass
Notification icons
Setup and activation
Icon Description
Insert or remove the battery and a media card
Insert or remove the micro SIM card
Set up your device
Set up email or other types of accounts on your device
Add a social networking or Evernote account
On the Add Account screen, tap Work Account
On the Add Account screen, tap Microsoft Exchange ActiveSync
Add an Imap or POP email account
Add a CalDAV or CardDAV account
Update BBM
What if I have contacts on my SIM card?
Power and charging
Put your device in standby mode
Restart or reset your device
Turn off your device
Tips Charging your device
Lock or unlock your device
Tap Settings Security and Privacy SIM Card
Lock your work space
Using the touch screen
Scroll and move between items
Use a slider
Select items
Move items from one place to another
Zoom in to or zoom out from the screen
Minimize apps and show your Active Frames
View the Hub
Show the menus
Show the keyboard
Navigating within an Android app
Personalizing your device
Download and buy apps, games, music, and videos
Tap Purchase
Move an app around the home screen
Tap Settings Notifications
Tap Settings Display
Set an alarm
Change your ring tone, sounds, or alerts
Testing your device hardware
Where do I find customer support?
Test your device using the BlackBerry Virtual Expert app
Device Switch
Before you switch devices
Tutorial Searching the Help app on a BlackBerry 10 device
BlackBerry Virtual Expert test failed
Update BBM
Transfer data from a BlackBerry 7 device using a media card
Backing up and switching devices
Click Using a Media Card Save Data
After you switch devices
Transfer data to a new device using BlackBerry Protect
Tap Restore Transfer data from an iPhone or Android device
Restoring BBM
Tap Settings Import Passwords
Transfer passwords to Password Keeper
Tips after switching devices
Set up email or other types of accounts on your device
On the Add Account screen, tap Work Account
Troubleshooting Device Switch
Cant switch my SIM card to my new BlackBerry 10 device
How do I reset my lost or forgotten BlackBerry ID password?
Cant transfer items using my media card
Display
Lock your device with a password
Lock your work space
Search
Turn on rotation lock
Connect your device to an Hdmi display
Take a screen shot of your device
Change your search settings
Tap Settings Search
Filter your search results
Do more with your search results
User Guide Get started
Phone
Phone at a glance Making and receiving calls
Make a call
Call a recent number or speed dial contact
Call someone from your contact list
Answer or dismiss a call
Use Reply Now to send a message to a caller
Put a call on hold
Start a conference call
Answering calls automatically
Move a call from your headset to your device
Move a call to BBM Video
Add a contact or number to your speed dial list
Delete a contact or number from your speed dial list
Set up your voice mail
Call waiting, call forwarding, and call blocking
Tap Call Audio Set up smart dialing
Phone options
Show or hide your number on outgoing calls
Tap Smart Dialing
Turn on the Reply Now feature
Set up your fixed dialing numbers
Tap Priority Calling
Tap Add Number
Visual Voice Mail
Checking your voice mail from your BlackBerry device
Change your voice mail password
Tap Change Password
Phone app, swipe down from the top of the screen tap
Tap Deactivate
BBM Video at a glance Start a BBM Video chat
BBM Video
Accept or decline a BBM Video chat or BBM Voice chat
Switch cameras or share your screen
Mute your microphone in a BBM Video chat
Move your video thumbnail around the screen
Move your BBM Video chat to an external display
Ring tones, sounds, and alerts
Change your ring tone, sounds, or alerts
Turn off all ring tones and sounds except for calls
Set a custom ring tone for a contact
Turn off Instant Previews
View and respond to Instant Previews
Respond directly to Instant Previews
Troubleshooting Ring tones, sounds, and alerts
About Lock Screen Notifications
BlackBerry Hub
Staying connected with the BlackBerry Hub
BlackBerry Hub at a glance Setting up and managing accounts
Set up email or other types of accounts on your device
User Guide Messages Tap Done
Add an Imap or POP email account
Tap Settings Accounts
Change account settings
Remove an account from your device
BlackBerry Hub message list icons
Cant add a second social networking account
Viewing and searching messages
Navigate your list of messages and notifications
View messages by account or message type
View filed email
Search for a message
Tap Unread, Flagged, or Attachments
Set the View Only Priority Messages switch to On
View only your priority messages
Change the types of messages that are marked as priority
View attachments sent to you
Send email and messages from the BlackBerry Hub
Sort attachments
Share or save your attachments
Reply to or forward an email
Managing messages
Filing email
File an email
Add, rename, or delete an email folder
Keep all email from a folder on your device
Set up S/MIME-protected messaging
Securing your email
Download or share a picture from an email
Save a draft email
Tap Secure Email
Turn on IBM Notes email encryption on your device
Sign or encrypt a message
Secure email icons IconDescription
Tips BlackBerry Hub
Peek at your messages in the BlackBerry Hub from anywhere
Jump to the next or previous message
Check your upcoming events from the BlackBerry Hub
BlackBerry Hub settings
Create a meeting from an email
Add a contact from the BlackBerry Hub
Refresh your list of messages
Set the Out of Office Reply switch to On
Change your default email address or calendar
Add a signature to an email account
Change how messages are displayed in the BlackBerry Hub
Change advanced settings for text messages
Color code your email accounts
Change the accounts that appear in the BlackBerry Hub
Change options for sending and receiving text messages
Troubleshooting BlackBerry Hub
About public warning messages
Can only see email for the last 30 days
Cant find my work email in the BlackBerry Hub
Cant see the recipients for a message
Cant send or forward a text message
Passwords and locking
Password locking and screen locking
Security
BlackBerry ID
BlackBerry Balance and the work space password
SIM card PINs
Network lock and unlock code
Lock your screen
Unlock your device with a network unlock code
Change or remove your device password
Change your work space password
Tap Balance Change Password
Protect your SIM card with a PIN
Set the SIM Card PIN Lock switch to On
Set up BlackBerry Protect on your device
Finding and protecting a lost device
Change your SIM card PIN
Tap Settings Security and Privacy Application Permissions
Setting security permissions for apps
Change or view app permissions
Set up S/MIME-protected messaging
Tap Settings Security and Privacy Security Wipe
Wipe your device to delete your data
Switch between your personal and work spaces
About BlackBerry Balance
Tap Delete Data
Delete your work space
Using Parental Controls
Turn on encryption
Import a certificate from your computer
Using a smart card with your device
Tap Settings Network Connections VPN Add
Managing VPN profiles
About smart cards
Use two-factor authentication
Store your smart card password on your device
Tap Settings Security and Privacy Smart Card
Import a certificate from a smart card
Frequently asked questions Security
How do I reset my device password if I forget it?
What content is in my work space and my personal space?
Description Apps
Page
Work space and BlackBerry Balance
Where is my picture that I just took?
What happens to my device data if I leave my organization?
Switch between your personal and work spaces
Change your work space password
Lock your work space
Delete your work space
Does my device have BlackBerry Balance?
How do I set up BlackBerry Balance?
Page
Troubleshooting Work space and BlackBerry Balance
BlackBerry ID
About BlackBerry ID
My device is quarantined
Set up a new BlackBerry ID
Change your BlackBerry ID password
Change your BlackBerry ID information
Tutorial Creating a BlackBerry ID on a BlackBerry 10 device
Using your BlackBerry ID to switch devices
FAQ BlackBerry ID
Using your BlackBerry ID on a new device
Find your BlackBerry ID on your old device
Password Keeper
Troubleshooting wizard I need help with my BlackBerry ID
About Password Keeper
Why do I need to re-enter my BlackBerry ID password?
Manage passwords in Password Keeper
Transfer passwords to Password Keeper
Change the Password Keeper password
Hide or show passwords in Password Keeper
Use a password or username from Password Keeper
Generate a random password
Search in Password Keeper
Lock Password Keeper
Create security questions and answers in Password Keeper
Duplicate the password record
Share text and websites with Password Keeper
Tap Password Keeper
Camera app at a glance Taking pictures and recording videos
Camera
Take a picture
Access the Camera app from the Lock screen
Record a video
Turn on autofocus lock
Record a video in stereo
Using Time Shift mode
Change the capture settings
Take the best picture possible using Time Shift mode
Replace a persons expression using Time Shift mode
Shooting modes
Icon Description Normal
Stabilization
Burst
Change the camera settings
Troubleshooting Camera
Cant take a picture or record a video
Cant save pictures or videos to my media card
Pictures
Pictures app at a glance
Recent screen
Albums screen
Viewing your pictures
Edit a picture
Share a picture
Organizing your pictures and albums
Supported picture file extensions
Create an album
Move a picture to a different album
Cant open a media file
Troubleshooting Pictures
Cant save a media file
Music app at a glance
Music
Now Playing screen
Playing your music
Creating playlists and organizing your music
Doing more with your music
Make a playlist
Add the music thats currently playing to a playlist
Change the volume
Organize your music on the Now Playing screen
Tips Music
File extension Supported video codecs Supported audio codecs
Troubleshooting Music
Videos
Videos app at a glance
Play or pause a video
Watching your videos
Change the video display size
Edit a video
Doing more with your videos
WMV WMA AAC AMR Flac
Troubleshooting Videos
BlackBerry Story Maker
About BlackBerry Story Maker
Preview a story in BlackBerry Story Maker
Change your BlackBerry Story Maker settings
Media sharing
Delete a story in BlackBerry Story Maker
About sharing media
Share your media files with Dlna Certified devices
Tap Settings Media Sharing
Give your device a nickname
Finding a place
Maps
Start turn-by-turn directions
My places
Add a new place to your favorites
Change the details for a place
View your recent places
Clear your recent places
Location services
Changing settings for Maps
About location services
Turn on or turn off location services
Tap the Location Services switch
Turn on or turn off traffic data
Turn on or turn off location-based ads
Change location permissions for apps
Compass at a glance About the compass
Compass
Point the compass to true north or to magnetic north
Troubleshooting Compass
Im not getting an accurate reading from the compass
User Guide Maps and locations 148
Remember
Adding a folder or an entry to the Remember app
Create a folder in the Remember app
Add an entry to the Remember app
Tap Note or Task
Add a due date and reminder time to an entry
Add tags to an entry
Format the text in an entry
Changing a Remember folder or entry
Delete a folder or an entry in the Remember app
Troubleshooting Remember app
Viewing and searching your Remember entries
Calendar
About the Calendar app
Add a social networking or Evernote account
On the Add Account screen, tap Microsoft Exchange ActiveSync
Subscribe to a public calendar on your device
Tap Accounts Subscribed Calendar
View your events
Check your upcoming events from the BlackBerry Hub
Find email and files associated with an event
Check who youre meeting with
Create an event
Tap Emails
Invite people to an event
Hide a calendar
Change or delete an event
Schedule a recurring event
Tap No Recurrence
Join a conference call from a meeting reminder
Save conference call details in the Calendar app
Send an I will be late message
Share a file with meeting participants
Calendar app settings
Troubleshooting Calendar app
New or updated events arent appearing in my calendar
Change how your calendar is displayed
Cant sync my calendar
About the Contacts app
Contacts
Contacts at a glance Adding contacts
Add a social networking or Evernote account
On the Add Account screen, tap Microsoft Exchange ActiveSync
Add a contact to the Contacts app
Copy contacts to and from your micro SIM card
Add a contact from the Calls screen
Contact views
Details
Changing contacts
Add a contact to your favorites
Contact someone
Search for a contact
Filtering contacts
View contacts by account
Troubleshooting Contacts
Clock
Sort your contacts
Share a contact
Alarm clock
Change the clock face
Set additional alarms
Manage your additional alarms
Change your alarm tone
Tap Alarm Tone
Timer
Stopwatch
Turn on bedside mode
World clock
Add a city to the world clock screen
Delete a city from the world clock screen
Hear phone calls in bedside mode
Set the Phone Calls in Bedside Mode switch to On
Calculator at a glance Using the calculator
Switch to a scientific or standard calculator
Calculator
Convert a unit of measurement
Browser
Browsing the Internet
Calculate a tip
View your previous calculations
Using Browser tabs
Switch between tabs
Go to a website
Change the current search engine
Change text size in reader mode
Change the background color in reader mode
Share a link or picture
Search for text on a webpage
Bookmarks and history
Browsing safely
Change Browser security settings
Security settings Remove History Items
Website certificate icons IconDescription
Private Browsing
Troubleshooting Browser
Smart Tags
Smart Tags application explained
Scan a QR Code, barcode, or an NFC tag
Create your own smart tag
Favorite a smart tag
Share a smart tag
Using the BlackBerry Voice Control app
Voice Control
Erase smart tag information from an NFC tag
Lock a smart tag
Searching using the Voice Control app
Search your device using the Voice Control App
Search the Internet using the Voice Control app
Ask a question using the Voice Control app
Send messages using the Voice Control app
Type using voice dictation
Tap Settings Voice Control Tap Enable Dictation
Set an alarm using the Voice Control app
Change your Facebook status using the Voice Control app
Post a tweet using the Voice Control app
Post a LinkedIn update using the Voice Control app
Save notes and memos using the Voice Control app
Voice Control settings
Games
Change your Games profile
Invite a friend to the Games app
Add a game
Troubleshooting Games
Add a game to your favorites
Recommend a game
Invite a Games friend to BBM
Organizing apps
User Guide Applications and features 194
Documents To Go
Getting started with Documents To Go
Save changes to a file in Documents To Go
Access work files
Undo or redo an action in Documents To Go
Editing documents
Enable word wrap
Editing spreadsheets
Resize a row or column
Hide or show rows and columns
Editing slideshows
Presenting slideshows
File Manager
Viewing files
Managing your files
Transferring files
Working with files stored in the cloud
Change cloud application settings
Working with zip files
Save a file to your device
Synchronize a file with the cloud
Moving or copying media files and documents
Storage space and media card
Unzip a file
Inserting the micro SIM card, battery, and media card
Tap Settings Storage and Access
Tap Identification on Network and make note of the Username
Turn on USB mass storage
Insert or remove the micro SIM card
Supported media cards
Using a media card
Format your media card
Frequently asked questions Storage space and memory
Tap Settings Storage and Access Tap Erase Media Card
Check how much storage space is free
Tap Format Media Card Wipe data from your media card
Error messages Media card
Troubleshooting Storage space
My device isnt recognized when I connect it to my computer
Wireless connections icons
Check which wireless networks your device connects to
Connections
Network Connections Mobile Network
Tips Choosing a connection
Bluetooth technology
Connections between devices
Turn on airplane mode
Tap Settings Network Connections Mobile Network
Tap Settings Network Connections VPN
Mobile network
Connect to the mobile network
Set the Connect over Mobile Network switch to On Roaming
Switch wireless networks manually
Set the Network Selection Mode to Manual
Turn off data services while roaming
Wi-Fi
Connect to a Wi-Fi network
Manually connect to a Wi-Fi network
Tap Connect
Tap Wi-Fi
Delete a saved Wi-Fi network
Disable or re-enable a saved Wi-Fi network
Wi-Fi network settings
Password
Enable IPv6
Security Type
Inter-Access Point Handover
Cant connect to a Wi-Fi network
Mobile Hotspot mode
Sharing your Internet connection using Mobile Hotspot mode
Use Mobile Hotspot mode to share your Internet connection
Tap Settings Network Connections Mobile Hotspot
Find your Mobile Hotspot mode settings
Disconnect a device from your mobile hotspot
Tap Settings Network Connections Internet Tethering
Set the Internet Tethering switch to On
Internet tethering
Cant connect multiple devices to my mobile hotspot
Bluetooth
Turn on Bluetooth technology
Pair and connect with a Bluetooth enabled device
Tap Bluetooth
Disconnect from a paired Bluetooth enabled device
Delete a saved Bluetooth enabled device
Pairing your device with a car
Set how Bluetooth enabled car kits access your messages
Let your car kit use your devices network credentials
Profile Description
Enabled devices such as music players, stereo
Keep losing the connection with my Bluetooth enabled car kit
What is NFC?
Tap Settings Network Connections NFC
Send a file using NFC
Turn on NFC
Software Updates
How do I update the software on my BlackBerry 10 device?
Language
Change your typing language
Change your keyboard language
Tap Settings Language and Input Tap Voice Dictation
Change your voice input language
Keyboard and typing at a glance Home screen shortcuts
Keyboard and typing
Send an email
Update your Facebook status
Post a LinkedIn update
Send a text message
Start a BBM chat
Creating custom text shortcuts
Show the keyboard
Delete a word
Change or delete a text shortcut
Clear the learned words list
Type a symbol or number
Typing on the Keyboard
Type an accented character
Type an uppercase character
Cut, copy, and paste text
Type faster with automated assistance settings
Selecting word suggestions that appear while you type
Tap Settings Language and Input Spell Check
Change spell check settings
Spell check
Turn on spell check
Battery and power
Change Keyboard, input, or typing settings
Troubleshooting Keyboard and typing
Cant show the Keyboard
Insert or remove the battery and a media card
Turn off your device
Battery and charging icons
Check your battery power level
LED and battery notifications
Charge your device
Battery safety
Frequently asked questions Battery and power
Device and battery disposal
How can I extend battery life?
Decrease volume
Settings System Volume or Notifications Close apps
Tap Settings Network Connections Update your software
Dim the screen
Accessibility
Customize your accessibility settings
Turn on Magnify mode
Where can I get a new or spare battery?
Temporarily turn off Magnify mode
Customize the magnification level
Tap Settings Accessibility Hearing Aid Settings
Turn on Hearing Aid mode
Turn on TTY support
BlackBerry Screen Reader settings
Tap Settings Accessibility Tap Screen Reader
Turn on or turn off the Dark Screen mode
Adjust the volume, speed, and pitch
Adjust the verbosity
Tap Settings Accessibility Tap Screen Reader Tap Verbosity
Turn on the Silent on Calls setting
Turn on or turn off Keyboard Echo
BlackBerry Screen Reader gestures
Task Gesture
Using BlackBerry Screen Reader Quick Settings mode
Task Gesture
Using the BlackBerry Screen Reader on the home screen
Turn on Closed Captions
About BlackBerry Link features on your device
BlackBerry Link features on your device
Working with files stored on your computer
Troubleshooting BlackBerry Link
Tap Settings BlackBerry Link
Cant access files on my computer
View paired computers
Have duplicate contact and calendar entries
Tap Clear Local Calendar and Clear Local Contacts
Legal notice
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