Main
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Contents
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Get started
Getting to know your device
Keyboard and typing
Ring tones, sounds, and alerts
BlackBerry Hub
Camera
BlackBerry Story Maker
Smart Tags
NFC
Calendar
Browser
BlackBerry Hub
BBM Video
Language
Keyboard and typing
Camera
BlackBerry Story Maker
Calendar
Contacts
Remember
Browser
Media sharing
Search
Videos
Pictures
What's different about BlackBerry 10?
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Setup and activation
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Learn how to switch devices using BlackBerry Link.
Learn how to switch devices using a media card.
Learn how to switch devices using BlackBerry Protect.
Learn how to switch devices using the device switch app.
www.bbm.com
Power and charging
Lock your screen
Unlock your device with a network unlock code
Lock your work space
Lock your device with a password
Using the touch screen
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Personalizing your device
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Where do I find customer support?
blackberry.com/support
blackberry.com/contact
Testing your device hardware
Download the BlackBerry Virtual Expert app from BlackBerry World now.
Device Switch
Before you switch devices
Learn how to switch devices using BlackBerry Protect.
Learn how to switch devices using the device switch app.
www.bbm.com
Backing up and switching devices
www.blackberry.com/deviceswitchapp
www.blackberry.com/recycling
After you switch devices
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Set up email or other types of accounts on your device
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Troubleshooting: Device Switch
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Display
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Search
Filter your search results
Change your search settings
Do more with your search results
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Phone
Phone
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Start a conference call
Answering calls automatically
Move a call from your headset to your device
Move a call to BBM Video
Add a contact or number to your speed dial list
Set up your voice mail
Call waiting, call forwarding, and call blocking
Phone options
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Visual Voice Mail
Checking your voice mail from your BlackBerry device
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BBM Video
BBM Video at a glance
Start a BBM Video chat
Switch cameras or share your screen
Mute your microphone in a BBM Video chat
Move your video thumbnail around the screen
Move your BBM Video chat to an external display
BBM Video options
Ring tones, sounds, and alerts
Change your ring tone, sounds, or alerts
Turn off all ring tones and sounds except for calls
Set a custom ring tone for a contact
Turn off all ring tones and sounds
View and respond to Instant Previews
Turn off Instant Previews
Respond directly to Instant Previews
About Lock Screen Notifications
Turn off Lock Screen Notifications
View Lock Screen Notifications
Troubleshooting: Ring tones, sounds, and alerts
My device doesn't ring or vibrate when I receive a call or message
Messages
BlackBerry Hub
Staying connected with the BlackBerry Hub
The BlackBerry Hub at a glance
Setting up and managing accounts
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BlackBerry Hub message list icons
Viewing and searching messages
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Send email and messages from the BlackBerry Hub
Managing messages
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Securing your email
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Tips: BlackBerry Hub
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BlackBerry Hub settings
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Update your Facebook, Twitter, or LinkedIn status from the BlackBerry Hub
About public warning messages
Troubleshooting: BlackBerry Hub
http://docs.blackberry.com/troubleshooting/email/en
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Passwords and security
Security
Passwords and locking
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Finding and protecting a lost device
http://protect.blackberry.com
Setting security permissions for apps
Change or view app permissions
Securing your email
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Wipe your device to delete your data
About BlackBerry Balance
Switch between your personal and work spaces
Using Parental Controls
Turn on encryption
Import a certificate from your computer
Managing VPN profiles
About smart cards
Using a smart card with your device
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Frequently asked questions: Security
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Work space and BlackBerry Balance
About BlackBerry Balance
Switch between your personal and work spaces
Lock your work space
Change your work space password
Delete your work space
Frequently asked questions: Work space and BlackBerry Balance
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Troubleshooting: Work space and BlackBerry Balance
BlackBerry ID
About BlackBerry ID
Set up a new BlackBerry ID
Change your BlackBerry ID password
Change your BlackBerry ID information
Tutorial: Creating a BlackBerry ID on a BlackBerry 10 device
Tutorial: Signing in with a BlackBerry ID on a BlackBerry 10 device
Using your BlackBerry ID to switch devices
FAQ: BlackBerry ID
Troubleshooting wizard: I need help with my BlackBerry ID
http://docs.blackberry.com/troubleshooting/blackberryID/en
Password Keeper
About Password Keeper
Transfer passwords to Password Keeper
Manage passwords in Password Keeper
Change the Password Keeper password
Use a password or username from Password Keeper
Hide or show passwords in Password Keeper
Generate a random password
Search in Password Keeper
Lock Password Keeper
Create security questions and answers in Password Keeper
Duplicate the password record
Add a password record to your favorites
Share text and websites with Password Keeper
Media
Camera
Camera app at a glance
Taking pictures and recording videos
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Using Time Shift mode
Change the capture settings
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Change the camera settings
Troubleshooting: Camera
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Pictures
Pictures app at a glance
Viewing your pictures
Set a picture as your wallpaper
Edit a picture
Share a picture
Take a screen shot of your device
Organizing your pictures and albums
Supported picture file extensions
docs/smartphones
Troubleshooting: Pictures
Music
Music app at a glance
Playing your music
Creating playlists and organizing your music
Organize your music on the Now Playing screen
Change the volume
Tips: Music
Supported audio and video file extensions, formats, and codecs
Troubleshooting: Music
Videos
Videos app at a glance
Watching your videos
Change the volume
Edit a video
Supported audio and video file extensions, formats, and codecs
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Troubleshooting: Videos
BlackBerry Story Maker
About BlackBerry Story Maker
Preview a story in BlackBerry Story Maker
Creating and editing stories
Delete a story in BlackBerry Story Maker
Media sharing
About sharing media
Play or view your media file on a DLNA Certified device
Share your media files with DLNA Certified devices
Give your device a nickname
Maps and locations
Maps
Finding a place
Start turn-by-turn directions
My places
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Changing settings for Maps
Location services
About location services
Turn on or turn off location services
Turn on or turn off traffic data
Turn on or turn off location-based ads
Change location permissions for apps
Compass
Troubleshooting: Compass
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Applications and features
Remember
Collecting and organizing tasks, notes, and more with the Remember app
Adding a folder or an entry to the Remember app
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Changing a Remember folder or entry
Delete a folder or an entry in the Remember app
Viewing and searching your Remember entries
Troubleshooting: Remember app
Calendar
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Subscribe to a public calendar on your device
Check your upcoming events from the BlackBerry Hub
View your events
Find email and files associated with an event
Check who you're meeting with
Create an event
Hide a calendar
Change or delete an event
Join a conference call from a meeting reminder
Save conference call details in the Calendar app
Send an "I will be late" message
Share a file with meeting participants
Calendar app settings
Troubleshooting: Calendar app
Contacts
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Contact views
Changing contacts
Add a contact to your favorites
Contact someone
Set a custom ring tone for a contact
Search for a contact
Filtering contacts
Sort your contacts
Clock
Change the clock face
Alarm clock
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Stopwatch
Timer
World clock
Turn on bedside mode
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Calculator
Calculator at a glance
Using the calculator
Browser
Browsing the Internet
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Bookmarks and history
Browsing safely
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Troubleshooting: Browser
Smart Tags
The Smart Tags application explained
Scan a QR Code, barcode, or an NFC tag
Create your own smart tag
Favorite a smart tag
Share a smart tag
Erase smart tag information from an NFC tag
Voice Control
Using the BlackBerry Voice Control app
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Voice Control settings
Games
Change your Games profile
Invite a friend to the Games app
Add a game
Add a game to your favorites
Recommend a game
Invite a Games friend to BBM
Start a BBM chat with a Games friend
Troubleshooting: Games
Organizing apps
Leave an app or close an app
Move an app around the home screen
Add folders to the home screen
Move an app out of a folder
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Documents and files
Documents To Go
Getting started with Documents To Go
Access work files
Editing documents
Editing spreadsheets
Editing slideshows
Presenting slideshows
File Manager
Viewing files
Managing your files
Transferring files
Working with files stored in the cloud
Working with zip files
Storage space and media card
Moving or copying media files and documents
Inserting the micro SIM card, battery, and media card
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Using a media card
Turn on encryption
Check how much storage space is free
Frequently asked questions: Storage space and memory
Error messages: Media card
Troubleshooting: Storage space
Settings and options
Connections
Safety and Product Information
Check which wireless networks your device connects to
Give your device a nickname
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Tips: Choosing a connection
Turn on airplane mode
Connect your device to an HDMI display
Mobile network
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Wi-Fi
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http://docs.blackberry.com/troubleshooting/wi-fi/en
Mobile Hotspot mode
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Internet tethering
Bluetooth
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NFC
Software Updates
How do I update the software on my BlackBerry 10 device?
Language
Change your display language
Change your typing language
Change your keyboard language
Change your voice input language
Keyboard and typing
Keyboard and typing at a glance
Home screen shortcuts
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Creating custom text shortcuts
Show the keyboard
Delete a word
Typing on the Keyboard
Type faster with automated assistance settings
Cut, copy, and paste text
Selecting word suggestions that appear while you type
Spell check
Change Keyboard, input, or typing settings
Troubleshooting: Keyboard and typing
Battery and power
Inserting the micro SIM card, battery, and media card
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Turn off your device
Battery and charging icons
Check your battery power level
Charge your device
LED and battery notifications
Battery safety
www.blackberry.com/recycling
http://www.rim.com/company/corporate- responsibility/product_sustainability.shtml
Frequently asked questions: Battery and power
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http:// shop.blackberry.com
Accessibility
Customize your accessibility settings
Turn on Magnify mode
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Change your font size
Turn on Hearing Aid mode
www.shopblackberry.com
Turn on TTY support
Turn on or turn off the BlackBerry Screen Reader
BlackBerry Screen Reader settings
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BlackBerry Screen Reader gestures
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Turn on Closed Captions
BlackBerry Link features on your device
About BlackBerry Link features on your device
Working with files stored on your computer
Troubleshooting: BlackBerry Link
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Legal notice
www.blackberry.com/go/docs