NETGEAR EX6100100NAS user manual Cannot Join an Extender WiFi Network

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AC750 WiFi Range Extender

Cannot Join an Extender WiFi Network

To join a WiFi network, you must know its network name (also called the SSID) so that you can select it. If the network is secure, you must know the passphrase or key. If the extender does not connect to the network that you select, the following message displays:

Connection was not established to the selected network.

If this situation occurs, the cause might be one of the following:

You might have typed the network name, passphrase, or key incorrectly. Use the Setup Wizard to select a WiFi network from the list with detected networks, and retype the passphrase or key. The passphrase or key is case-sensitive. For example, PASSWORD25 is not the same as Password25 or password25.

If the extender cannot detect your WiFi network, check to see if your WiFi network is still up. Make sure that the wireless router is turned on. If possible, move the extender closer to the wireless router.

If the extender Router Link LED is red, a poor wireless connection exists between the wireless router and the extender. You can establish the best connection with a clear line of sight between the extender and the wireless router. Make sure that no physical obstacles exist between the extender and the wireless router and try to move the extender closer to the wireless router.

If you use the Setup Wizard, and the extender cannot connect to the wireless router or cannot get an IP address from the wireless router, or the wireless router is not connected to the Internet, the Setup Wizard displays the following message:

You are not able to connect to the Internet. Click Continue to run through setup again to connect to your network.

Either run the Setup Wizard again or exit the Setup Wizard and try again later.

FAQs and Troubleshooting

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Contents AC750 WiFi Range Extender Trademarks SupportCompliance Contents FAQs and Troubleshooting Get to Know Your Extender Front Panel and Side Panel LEDs and Buttons WPS LEDHow the Extender Works When to Use Your ExtenderUse as a WiFi Range Extender Use as an Access Point Support for the 802.11ac Networking StandardInstall Your Extender Install the Extender as a Range Extender Connect to an Existing WiFi NetworkPlace the Extender  To place the extenderExisting WiFi network name. MyNetworkName  To connect with the browser-based Smart SetupInstall Your Extender Install Your Extender Connect a Computer or Device to the Ethernet Port Find the Best LocationExtender Performance  To connect a computer to the extender Ethernet port  To connect a device to the extender Ethernet portInstall the Extender as an Access Point  To install the extender as an access pointSettings Log In After Initial Setup Change the admin Password To log in to the extender after the initial setup  To change the password for the extender To set up password recovery Set Up Password Recovery for adminSelect Maintenance Set Password Use Smart Setup to Connect the Extender to a Network Select Smart SetupManage the Extender Network and Settings Manage the Extender Network and Settings Change the Basic WiFi Settings  To view or change wireless setupAdd a WPS Client to the Extender Network  To add a WPS clientChange WiFi Security Settings Select Setup Wireless Setup To change the WiFi security setting Select Advanced Wireless Settings View or Change Advanced Wireless Settings To view or change the advanced wireless settings View or Change the WPS Settings Set Up a Wireless Access List  To set up and enable the access list To view or change the Internet Sstup View or Change the Internet IP Address SettingSelect the Turn Access Control On check box  To enable NAT Enable NAT in the ExtenderSelect Setup Internet Setup Manage Profiles  To edit a profileOperating Mode  To delete a profileInternet Surfing  To view or change the operating modeSelect Advanced Operating Mode Monitor and Maintain the Extender Recover the admin Password Back Up the Extender Configuration To recover your password to access the extender  To back up the extender configuration settings To restore the extender configuration settings Restore Saved Configuration SettingsSelect Maintenance Backup Settings  To restore factory settings Return the Extender to Its Factory SettingsUse the Factory Reset Button to Restore Factory Settings  To erase the extender’s current settings Update the FirmwareErase the Settings and Return to Factory Settings  To view devices on the network View Wired and Wireless Network DevicesSelect Maintenance Firmware Update Select Maintenance Attached Devices FAQs and Troubleshooting FAQs User name. adminCannot Log In to the Extender  To get the translated MAC addressCannot Join an Extender WiFi Network Connection was not established to the selected networkSupplemental Information Factory Default Settings Technical SpecificationsAC750 WiFi Range Extender Technical specifications
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