NETGEAR CVG824G manual Troubleshooting the ISP Connection

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Wireless Cable Voice Gateway Model CVG824G Reference Manual

Make sure that your PC’s IP address is on the same subnet as the gateway. If you are using the recommended addressing scheme, your PC’s address should be in the range of 192.168.0.10 to 192.168.0.254. Refer to “Preparing a Computer for Network Access:” in Appendix B for more information about IP address configuration.

Note: If your PC’s IP address is shown as 169.254.x.x:

Recent versions of Windows and Mac OS generate and assign an IP address if the computer cannot reach a DHCP server. These auto-generated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the PC to the gateway and reboot your PC.

If your gateway’s IP address has been changed and you don’t know the current IP address, clear the gateway’s configuration to factory defaults. This will set the gateway’s IP address to 192.168.0.1. This procedure is explained in “Restoring Factory Default Configuration Settings” on page 4-8.

Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to be sure that the Java applet is loaded.

Try quitting the browser and launching it again.

Make sure that you are using the correct login information. The factory default login name is admin and the password is password. Make sure that CAPS LOCK is off when entering this information.

If the gateway does not save changes you have made, check the following:

When entering configuration settings, be sure to click Apply before moving to another menu or page, or your changes are lost.

Click the Refresh or Reload button in the Web browser. The changes may have occurred, but the Web browser may be caching the old configuration.

Troubleshooting the ISP Connection

If your gateway is unable to access the Internet and your Cable Link LED is on, you may need to register the Cable MAC Address and/or Device MAC Address of you gateway with your cable service provider. This is described in “Installing the Voice Gateway” on page 1-4.

Additionally, your PC may not have the gateway configured as its TCP/IP gateway. If your PC obtains its information from the gateway by DHCP, reboot the PC and verify the gateway address as described in “Preparing a Computer for Network Access:” in Appendix B.

Troubleshooting

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Contents Wireless Cable Voice Gateway Model CVG824G Reference Manual Trademarks Bestätigung des Herstellers/Importeurs Page Contents Chapter Protecting Your Network Appendix B Related Documents Index Viii Conventions, Formats, and Scope About This ManualHow to Print this Manual How to Use This ManualWireless Cable Voice Gateway Model CVG824G Reference Manual Xii Package Contents Chapter Installing the GatewayLED Descriptions Gateway Front PanelGateway Rear Panel Installation Requirements Installing the Voice GatewayEthernet Connection Connecting the Wireless Voice GatewayUSB Connection Access in Appendix B Logging In To the Wireless Voice GatewayConnecting to the Internet and VoIP Dynamic IP Wireless Cable Voice Gateway Model CVG824G Reference Manual Wireless Placement and Range Guidelines Chapter Wireless ConfigurationWireless Configuration Authentication Ssid and Wireless Security Settings FormConfiguring Wireless Settings Understanding Wireless Security OptionsWireless Cable Voice Gateway Model CVG824G Reference Manual Setting up Wireless Security WEP Wired Equivalent Privacy WPA-PSK WiFi Protected Access Pre-Shared Key WPA WiFi Protected Access WPA2 WiFi Protected Access WPA2-PSK WiFi Protected Access 2 Pre-Shared KeysConfiguring Your Wireless Card Access List Wireless Cable Voice Gateway Model CVG824G Reference Manual Wireless Cable Voice Gateway Model CVG824G Reference Manual Wireless Cable Voice Gateway Model CVG824G Reference Manual Chapter Protecting Your Network Changing the Default PasswordBlocking Keywords, Sites and Services Blocking Keywords and Domains Using MAC Filtering to Block Access Blocking Access by Time of Day Inbound and Outbound Rules Port Blocking Port Forwarding Wireless Cable Voice Gateway Model CVG824G Reference Manual Port Triggering Setting Up a Default DMZ Host Turning On Universal Plug and Play UPnP Wireless Cable Voice Gateway Model CVG824G Reference Manual Enabling or Disabling Content Filtering Services Wireless Cable Voice Gateway Model CVG824G Reference Manual Wireless Cable Voice Gateway Model CVG824G Reference Manual Network Status Information Chapter Managing Your NetworkViewing Gateway Status Gateway Status Fields Current System Time Viewing Connection StatusMTA Status About LAN IP Settings Configuring the LAN IP Settings Using the Gateway as a Dhcp ServerWireless Cable Voice Gateway Model CVG824G Reference Manual Click Delete Viewing and Emailing Event Log InformationRestoring Factory Default Configuration Settings Running Diagnostic Utilities Enabling Remote Management Access Http//134.177.0.1238080 Wireless Cable Voice Gateway Model CVG824G Reference Manual Basic Functions Chapter TroubleshootingBasic Troubleshooting with LEDs Troubleshooting the Web Configuration InterfaceTroubleshooting the ISP Connection Testing the LAN Path to Your Gateway Troubleshooting a TCP/IP Network Using a Ping UtilityPing -n 10 IP address Testing the Path from Your PC to a Remote DeviceWireless Cable Voice Gateway Model CVG824G Reference Manual Factory Default Settings Appendix a Default Settings and Technical SpecificationsDefault Settings and Technical Specifications Power Adapter Technical SpecificationsWireless Cable Voice Gateway Model CVG824G Reference Manual Document Link Appendix B Related DocumentsRelated Documents Numerics IndexIndex-2 Index-3 Index-4