Chapter 5
Troubleshooting
This chapter gives information about troubleshooting your gateway. For the common problems listed, go to the section indicated.
•Is the gateway on?
•Have I connected the gateway correctly? Go to “Basic Functions” on page
•I cannot access the gateway’s configuration with my browser.
Go to “Troubleshooting the Web Configuration Interface” on page 5-2.
•I have configured the gateway but I cannot access the Internet. Go to “Troubleshooting the ISP Connection” on page
•I cannot remember the gateway’s password.
•I want to clear the configuration and start over again.
Go to “Restoring Factory Default Configuration Settings” on page
Basic Functions
After you turn on power to the gateway, the following sequence of events should occur:
1.When power is first applied, verify that the Power LED is on.
2.Verify that the numbered Ethernet LEDs come on momentarily.
3.After approximately 30 seconds, verify that:
a.The LAN LEDs are lit for any local ports that are connected.
b.The Internet Link port LED is lit.
1.0, November 2006