NETGEAR D6300 LEDs Never Turn Off, Internet or Ethernet Port LEDs Are Off, Wireless LEDs Are Off

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D6300 WiFi DSL Modem Router

LEDs Never Turn Off

When the WiFi DSL modem router is turned on, the LEDs turn on for about 10 seconds and then turn off. If all the LEDs stay lit, there is a fault within the WiFi DSL modem router.

If all LEDs are still lit 1 minute after power-up:

•Cycle the power to see if the WiFi DSL modem router recovers.

•Press and hold the Restore Factory Settings button to return the WiFi DSL modem router to its factory settings. See Factory Settings on page 130.

If the error persists, you might have a hardware problem and should contact technical support at www.netgear.com/support.

Internet or Ethernet Port LEDs Are Off

If either the Ethernet port LEDs or the Internet LED does not light when the Ethernet connection is made, check the following:

•Make sure that the Ethernet cable connections are secure at the WiFi DSL modem router and at the modem or computer.

•Make sure that power is turned on to the connected modem or computer.

•Be sure that you are using the correct cable:

When connecting the WiFi DSL modem router’s Internet port to a cable or DSL modem, use the cable that was supplied with the cable or DSL modem. This cable could be a standard straight-through Ethernet cable or an Ethernet crossover cable.

Wireless LEDs Are Off

If the Wireless LEDs stay off, check to see if the Wireless On/Off button on the WiFi DSL modem router has been pressed. This button turns the wireless radios in the WiFi DSL modem router on and off. The Wireless LEDs are lit when the wireless radio is turned on.

The Push 'N' Connect (WPS) Button Blinks Green

If after you press the WPS button and the button blinks green, check the following:

•Make sure that you are using the button and not the WiFi DSL modem router’s built-in registrar.

•Check that PIN verification has succeeded for the wireless device you are adding to the wireless network.

•Make sure that you have not pressed the WPS button on the top of the WiFi DSL modem router after disabling the WPS feature (you logged in to the WiFi DSL modem router and disabled this feature previously).

•Check that the WiFi DSL modem router is not in the temporary AP setup locked state (if you are using the wireless repeater function).

Troubleshooting

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Contents WiFi DSL Modem Router Compliance SupportTrademarks Contents USB Printer Control Administration Appendix a Supplemental Information Get to know your wireless router Hardware SetupProduct Highlights Product Specifications Weee Unpack Your New Router Box contentsLabel Hardware FeaturesAC power USB port Gigabit Ethernet Power Adsl line LAN portsWAN port Reset button Back PanelFront Panel Power DSL Internet Wireless USBD6300 WiFi DSL Modem Router Power On/Off LED Side Panel Wireless On/Off button WPS On/Off button USB portD6300 WiFi DSL Modem Router Wireless button Position Your Wireless RouterOne-Line Adsl Microfilter Not Included Adsl MicrofiltersTwo-Line Adsl Microfilter Included Cable Your D6300 WiFi DSL Modem RouterSummary Verify the Cabling Cabling diagramGet Started with Netgear genie Types of Logins and Access Prepare to Set Up the WiFi DSL Modem RouterWireless Devices and Security Settings Use Standard TCP/IP Properties for Dhcp To use Netgear genie to set up your WiFi DSL modem router Netgear genie SetupBrowse to http//routerlogin.net  If the browser cannot display the webUpgrade WiFi DSL Modem Router Firmware Use Netgear genie after InstallationWiFi DSL Modem Router Dashboard Basic Home Screen Wi-Fi Protected Setup WPS Method Add Wireless Devices or Computers to Your NetworkManual Method  To connect manually To use WPS to join the wireless network Your Internet connection and network Netgear genie Basic SettingsInternet Basic Settings Screen Fields Internet Basic SettingsDoes Your ISP Require a Login? Answer either yes or no Internet IP Address Attached Devices Parental Controls ReadySHARE USB Storage and Printer USB Storage Basic SettingsReadySHARE Printer Basic Wireless Settings To view or change basic wireless settings Wireless Settings Screen FieldsSecurity Options Settings Wireless NetworkUnder Security Options, select the WPA option you want Change WPA Security Option and PassphraseGuest Networks  To set up a guest networkGuest Network Wireless Security Options Netgear genie App Netgear genie Mobile App  To install the genie mobile appNetgear genie Advanced Home Specify custom settingsSetup Wizard Netgear genie Advanced Home  To use the WPS Wizard WPS WizardSelect either Push Button or PIN Number Setup Menu Adsl Setup WAN Setup  To set up a default DMZ server Default DMZ ServerChange the MTU Size Common MTU sizes  To change the MTU size Select Advanced Setup WAN Setup LAN Setup To change the LAN settings LAN TCP/IP Setup LAN Setup Screen SettingsUse Router as a Dhcp Server Use the WiFi DSL Modem Router as a Dhcp ServerAddress Reservation Address Reservation Quality of Service Setup To reserve an IP address Set Up QoS for Internet Access Enable WMM QoS for Wireless Multimedia Applications To create a QoS policy for applications and online games QoS for Applications and Online GamingClick the Add Priority Rule button QoS for a WiFi DSL Modem Router LAN PortEdit or Delete an Existing QoS Policy QoS for a MAC AddressClick Add Priority Rule  To edit or delete a QoS policyUSB Storage Access and configure a USB storage driveUSB Drive Requirements ReadySHARE AccessShare Photos File-Sharing ScenariosStore Files in a Central Location for Printing  To share files with your friends and familyShare Large Files over the Internet USB Storage Basic SettingsAdd or Edit a Network Folder  To access your USB deviceUSB Storage Advanced Settings Available Network Folders Safely Remove a USB DriveMedia Server Settings Specify Approved USB Devices Select the Allow only approved devices check box Connect to the USB Drive from a Remote ComputerFtp//10.1.65.4 USB Printer Control Access and configure a USB printerUSB Printer Control USB Printer Control Center ConfigurationScan with a Multifunction Printer Security Keep unwanted content out of your To delete a keyword or domain Keyword Blocking of Http Traffic To specify a trusted computer  To create firewall rules Firewall RulesSecurity Add Custom Services to Allow or Block TCP UDP TCP/UDP  To add a custom service To specify the firewall rule schedule Schedule for Firewall RulesSecurity Event Email Notifications  To set up email notificationsManage your network AdministrationUpgrade the WiFi DSL Modem Router Firmware Router Information View WiFi DSL Modem Router StatusInternet Port LAN PortSystem up time and poll interval statistics Show Statistics ButtonConnection Status Button Wireless Settings 2.4 GHz and 5 GHzGuest Network 2.4 GHz and 5 GHz View Logs of Web Access or Attempted Web AccessManage the Configuration File Restore Configuration Settings Back Up Settings To restore configuration settings that you backed up Do not interrupt the reboot processPassword Recovery Set PasswordDiagnostics Administration Fine-tuning your network Advanced SettingsAdvanced Wireless Settings Advanced Settings Advanced Settings Wireless repeating scenario Wireless Repeating Function WDSWireless Repeating Function Set Up a Repeater Unit Set Up the Base Station To set up the base station  To configure the WiFi DSL modem router as a repeater unit Remote Computer Access BasicsPort Forwarding and Triggering Advanced Settings 100 Port Triggering to Open Incoming Ports Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers To set up port forwarding Edit or Delete a Port Forwarding Entry Add a Custom ServiceClick Edit Service or Delete Service Set Up Port TriggeringApplication Example Making a Local Web Server Public  To make a local web server publicAdvanced Settings 107 Dynamic DNS Select the Use a Dynamic DNS Service check box  To set up Dynamic DNSStatic Routes Advanced Settings 110 Advanced Settings 111 Remote Management  To turn on Universal Plug and Play Universal Plug and PlayAdvanced Settings 114 IPv6  To set up an IPv6 Internet connection typeTraffic Meter Advanced Settings 116 USB Settings Diagnose and solve problems TroubleshootingNetwork Settings Wireless SettingsQuick Tips Sequence to Restart Your NetworkPower LED Stays Red Power LED Is Off or BlinkingTroubleshoot with the LEDs LEDs Never Turn Off Wireless LEDs Are OffInternet or Ethernet Port LEDs Are Off Push N Connect WPS Button Blinks GreenCannot Log In to the Router Cannot Access the InternetTroubleshooting 123 Troubleshoot Internet Browsing Troubleshoot PPPoE To troubleshoot a PPPoE connection Changes Not Saved Wireless ConnectivityIncorrect Date or Time Troubleshoot Your Network Using the Ping Utility Restore the Factory Settings and PasswordWireless Signal Strength Test the Path from Your Computer to a Remote Device Test the LAN Path to Your RouterTroubleshooting 128 Supplemental Information SpecificationsFactory default settings Factory SettingsD6300 WiFi DSL Modem Router Factory default settings Technical SpecificationsSupplemental Information 132 133 Index134 135 136

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