NETGEAR D6300 user manual Troubleshoot PPPoE, Troubleshoot Internet Browsing

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D6300 WiFi DSL Modem Router

need to go to Internet Explorer and select Tools > Internet Options, click the Connections tab, and select Never dial a connection.

Troubleshoot PPPoE

If you are using PPPoE, try troubleshooting your Internet connection.

To troubleshoot a PPPoE connection:

1.Log in to the WiFi DSL modem router.

2.Select Administration > Router Status.

3.Click Connection Status. If all of the steps indicate OK, then your PPPoE connection is up and working.

If any of the steps indicate Failed, you can attempt to reconnect by clicking Connect. The WiFi DSL modem router continues to attempt to connect indefinitely.

If you cannot connect after several minutes, you might be using an incorrect service name, user name, or password. There might also be a provisioning problem with your ISP.

Note: Unless you connect manually, the WiFi DSL modem router does not authenticate using PPPoE until data is transmitted to the network.

Troubleshoot Internet Browsing

If your WiFi DSL modem router can obtain an IP address but your computer is unable to load any web pages from the Internet, check the following:

•Your computer might not recognize any DNS server addresses. A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses.

Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a DNS address during the WiFi DSL modem router’s configuration, restart your computer.

Alternatively, you can configure your computer manually with a DNS address, as explained in the documentation for your computer.

•Your computer might not have the WiFi DSL modem router configured as its default gateway.

Reboot the computer, and verify that the WiFi DSL modem router address (www.routerlogin.net) is listed by your computer as the default gateway address.

•You might be running login software that is no longer needed. If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run that software after installing your WiFi DSL modem router. You might need to go to Internet

Troubleshooting

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Contents WiFi DSL Modem Router Compliance SupportTrademarks Contents USB Printer Control Administration Appendix a Supplemental Information Hardware Setup Get to know your wireless routerProduct Highlights Product Specifications Weee Box contents Unpack Your New RouterHardware Features LabelUSB port Gigabit Ethernet Power Adsl line LAN ports AC powerWAN port Reset button Back PanelPower DSL Internet Wireless USB Front PanelD6300 WiFi DSL Modem Router Power On/Off LED Wireless On/Off button WPS On/Off button USB port Side PanelPosition Your Wireless Router D6300 WiFi DSL Modem Router Wireless buttonAdsl Microfilters One-Line Adsl Microfilter Not IncludedTwo-Line Adsl Microfilter Included Cable Your D6300 WiFi DSL Modem RouterSummary Cabling diagram Verify the CablingGet Started with Netgear genie Prepare to Set Up the WiFi DSL Modem Router Types of Logins and AccessWireless Devices and Security Settings Use Standard TCP/IP Properties for DhcpNetgear genie Setup  To use Netgear genie to set up your WiFi DSL modem routerBrowse to http//routerlogin.net  If the browser cannot display the webUse Netgear genie after Installation Upgrade WiFi DSL Modem Router FirmwareWiFi DSL Modem Router Dashboard Basic Home Screen Add Wireless Devices or Computers to Your Network Wi-Fi Protected Setup WPS MethodManual Method  To connect manually To use WPS to join the wireless network Netgear genie Basic Settings Your Internet connection and networkInternet Basic Settings Screen Fields Internet Basic SettingsDoes Your ISP Require a Login? Answer either yes or no Internet IP Address Attached Devices Parental Controls USB Storage Basic Settings ReadySHARE USB Storage and PrinterBasic Wireless Settings ReadySHARE PrinterWireless Settings Screen Fields  To view or change basic wireless settingsWireless Network Security Options SettingsChange WPA Security Option and Passphrase Under Security Options, select the WPA option you want To set up a guest network Guest NetworksGuest Network Wireless Security Options Netgear genie App  To install the genie mobile app Netgear genie Mobile AppSpecify custom settings Netgear genie Advanced HomeSetup Wizard Netgear genie Advanced Home  To use the WPS Wizard WPS WizardSelect either Push Button or PIN Number Setup Menu Adsl Setup WAN Setup  To set up a default DMZ server Default DMZ ServerChange the MTU Size Common MTU sizes  To change the MTU size Select Advanced Setup WAN Setup LAN Setup To change the LAN settings LAN Setup Screen Settings LAN TCP/IP SetupUse Router as a Dhcp Server Use the WiFi DSL Modem Router as a Dhcp ServerAddress Reservation Address Reservation Quality of Service Setup To reserve an IP address Enable WMM QoS for Wireless Multimedia Applications Set Up QoS for Internet AccessQoS for Applications and Online Gaming  To create a QoS policy for applications and online gamesQoS for a WiFi DSL Modem Router LAN Port Click the Add Priority Rule buttonQoS for a MAC Address Edit or Delete an Existing QoS PolicyClick Add Priority Rule  To edit or delete a QoS policyAccess and configure a USB storage drive USB StorageReadySHARE Access USB Drive RequirementsFile-Sharing Scenarios Share PhotosStore Files in a Central Location for Printing  To share files with your friends and familyUSB Storage Basic Settings Share Large Files over the Internet To access your USB device Add or Edit a Network FolderUSB Storage Advanced Settings Safely Remove a USB Drive Available Network FoldersMedia Server Settings Specify Approved USB Devices Select the Allow only approved devices check box Connect to the USB Drive from a Remote ComputerFtp//10.1.65.4 Access and configure a USB printer USB Printer ControlUSB Printer Control Control Center Configuration USB PrinterScan with a Multifunction Printer Keep unwanted content out of your Security To delete a keyword or domain Keyword Blocking of Http Traffic To specify a trusted computer Firewall Rules  To create firewall rulesSecurity Add Custom Services to Allow or Block  To add a custom service TCP UDP TCP/UDPSchedule for Firewall Rules  To specify the firewall rule schedule To set up email notifications Security Event Email NotificationsAdministration Manage your networkUpgrade the WiFi DSL Modem Router Firmware View WiFi DSL Modem Router Status Router InformationInternet Port LAN PortShow Statistics Button System up time and poll interval statisticsWireless Settings 2.4 GHz and 5 GHz Connection Status ButtonView Logs of Web Access or Attempted Web Access Guest Network 2.4 GHz and 5 GHzManage the Configuration File Back Up Settings Restore Configuration Settings To restore configuration settings that you backed up Do not interrupt the reboot processSet Password Password RecoveryDiagnostics Administration Advanced Settings Fine-tuning your networkAdvanced Wireless Settings Advanced Settings Advanced Settings Wireless Repeating Function WDS Wireless repeating scenarioWireless Repeating Function Set Up a Repeater Unit Set Up the Base Station To set up the base station  To configure the WiFi DSL modem router as a repeater unit Remote Computer Access BasicsPort Forwarding and Triggering Advanced Settings 100 Port Triggering to Open Incoming Ports Port Forwarding to Permit External Host Communications Set Up Port Forwarding to Local Servers How Port Forwarding Differs from Port Triggering To set up port forwarding Add a Custom Service Edit or Delete a Port Forwarding EntrySet Up Port Triggering Click Edit Service or Delete ServiceApplication Example Making a Local Web Server Public  To make a local web server publicAdvanced Settings 107 Dynamic DNS Select the Use a Dynamic DNS Service check box  To set up Dynamic DNSStatic Routes Advanced Settings 110 Advanced Settings 111 Remote Management Universal Plug and Play  To turn on Universal Plug and PlayAdvanced Settings 114 IPv6  To set up an IPv6 Internet connection typeTraffic Meter Advanced Settings 116 USB Settings Troubleshooting Diagnose and solve problemsWireless Settings Network SettingsQuick Tips Sequence to Restart Your NetworkPower LED Stays Red Power LED Is Off or BlinkingTroubleshoot with the LEDs Wireless LEDs Are Off LEDs Never Turn OffInternet or Ethernet Port LEDs Are Off Push N Connect WPS Button Blinks GreenCannot Access the Internet Cannot Log In to the RouterTroubleshooting 123 Troubleshoot Internet Browsing Troubleshoot PPPoE To troubleshoot a PPPoE connection Changes Not Saved Wireless ConnectivityIncorrect Date or Time Troubleshoot Your Network Using the Ping Utility Restore the Factory Settings and PasswordWireless Signal Strength Test the LAN Path to Your Router Test the Path from Your Computer to a Remote DeviceTroubleshooting 128 Specifications Supplemental InformationFactory Settings Factory default settingsTechnical Specifications D6300 WiFi DSL Modem Router Factory default settingsSupplemental Information 132 Index 133134 135 136

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