NETGEAR D6300 user manual Troubleshooting 123

Page 123

D6300 WiFi DSL Modem Router

To check the WAN IP address:

1.Start your browser, and select an external site such as http://www.netgear.com.

2.Access the WiFi DSL modem router interface at http://www.routerlogin.net.

3.Select Administration > Router Status.

4.Check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your WiFi DSL modem router has not obtained an IP address from your ISP.

If your WiFi DSL modem router cannot obtain an IP address from the ISP, you might need to force your cable or DSL modem to recognize your new WiFi DSL modem router by restarting your network, as described in Sequence to Restart Your Network on page 119.

If your WiFi DSL modem router is still unable to obtain an IP address from the ISP, the problem might be one of the following:

Your Internet service provider (ISP) might require a login program.

Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login.

If your ISP requires a login, the login name and password might be set incorrectly.

Your ISP might check for your computer’s host name.

Assign the computer host name of your ISP account as the account name in the Internet Basic Settings screen.

Your ISP allows only one Ethernet MAC address to connect to the Internet and might check for your computer’s MAC address. In this case, do one of the following:

-Inform your ISP that you have bought a new network device, and ask them to use the WiFi DSL modem router’s MAC address.

-Configure your WiFi DSL modem router to clone your computer’s MAC address.

If your WiFi DSL modem router can obtain an IP address, but your computer is unable to load any web pages from the Internet:

Your computer might not recognize any DNS server addresses.

A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a DNS address during the WiFi DSL modem router’s configuration, reboot your computer, and verify the DNS address.You can configure your computer manually with DNS addresses, as explained in your operating system documentation.

Your computer might not have the WiFi DSL modem router configured as its TCP/IP gateway.

If your computer obtains its information from the WiFi DSL modem router by DHCP, reboot the computer, and verify the gateway address.

You might be running login software that is no longer needed.

If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run that software after installing your WiFi DSL modem router. You might

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Contents WiFi DSL Modem Router Support ComplianceTrademarks Contents USB Printer Control Administration Appendix a Supplemental Information Get to know your wireless router Hardware SetupProduct Highlights Product Specifications Weee Unpack Your New Router Box contentsLabel Hardware FeaturesBack Panel USB port Gigabit Ethernet Power Adsl line LAN portsAC power WAN port Reset buttonFront Panel Power DSL Internet Wireless USBD6300 WiFi DSL Modem Router Power On/Off LED Side Panel Wireless On/Off button WPS On/Off button USB portD6300 WiFi DSL Modem Router Wireless button Position Your Wireless RouterOne-Line Adsl Microfilter Not Included Adsl MicrofiltersCable Your D6300 WiFi DSL Modem Router Two-Line Adsl Microfilter IncludedSummary Verify the Cabling Cabling diagramGet Started with Netgear genie Use Standard TCP/IP Properties for Dhcp Prepare to Set Up the WiFi DSL Modem RouterTypes of Logins and Access Wireless Devices and Security Settings If the browser cannot display the web Netgear genie Setup To use Netgear genie to set up your WiFi DSL modem router Browse to http//routerlogin.netUpgrade WiFi DSL Modem Router Firmware Use Netgear genie after InstallationWiFi DSL Modem Router Dashboard Basic Home Screen  To connect manually Add Wireless Devices or Computers to Your NetworkWi-Fi Protected Setup WPS Method Manual Method To use WPS to join the wireless network Your Internet connection and network Netgear genie Basic SettingsInternet Basic Settings Internet Basic Settings Screen FieldsDoes Your ISP Require a Login? Answer either yes or no Internet IP Address Attached Devices Parental Controls ReadySHARE USB Storage and Printer USB Storage Basic SettingsReadySHARE Printer Basic Wireless Settings To view or change basic wireless settings Wireless Settings Screen FieldsSecurity Options Settings Wireless NetworkUnder Security Options, select the WPA option you want Change WPA Security Option and PassphraseGuest Networks  To set up a guest networkGuest Network Wireless Security Options Netgear genie App Netgear genie Mobile App  To install the genie mobile appNetgear genie Advanced Home Specify custom settingsSetup Wizard Netgear genie Advanced Home WPS Wizard  To use the WPS WizardSelect either Push Button or PIN Number Setup Menu Adsl Setup WAN Setup Default DMZ Server  To set up a default DMZ serverChange the MTU Size Common MTU sizes LAN Setup  To change the MTU size Select Advanced Setup WAN Setup To change the LAN settings LAN TCP/IP Setup LAN Setup Screen SettingsUse the WiFi DSL Modem Router as a Dhcp Server Use Router as a Dhcp ServerAddress Reservation Quality of Service Setup Address Reservation To reserve an IP address Set Up QoS for Internet Access Enable WMM QoS for Wireless Multimedia Applications To create a QoS policy for applications and online games QoS for Applications and Online GamingClick the Add Priority Rule button QoS for a WiFi DSL Modem Router LAN Port To edit or delete a QoS policy QoS for a MAC AddressEdit or Delete an Existing QoS Policy Click Add Priority RuleUSB Storage Access and configure a USB storage driveUSB Drive Requirements ReadySHARE Access To share files with your friends and family File-Sharing ScenariosShare Photos Store Files in a Central Location for PrintingShare Large Files over the Internet USB Storage Basic SettingsAdd or Edit a Network Folder  To access your USB deviceUSB Storage Advanced Settings Available Network Folders Safely Remove a USB DriveMedia Server Settings Specify Approved USB Devices Connect to the USB Drive from a Remote Computer Select the Allow only approved devices check boxFtp//10.1.65.4 USB Printer Control Access and configure a USB printerUSB Printer Control USB Printer Control Center ConfigurationScan with a Multifunction Printer Security Keep unwanted content out of yourKeyword Blocking of Http Traffic  To delete a keyword or domain To specify a trusted computer  To create firewall rules Firewall RulesSecurity Add Custom Services to Allow or Block TCP UDP TCP/UDP  To add a custom service To specify the firewall rule schedule Schedule for Firewall RulesSecurity Event Email Notifications  To set up email notificationsManage your network AdministrationUpgrade the WiFi DSL Modem Router Firmware LAN Port View WiFi DSL Modem Router StatusRouter Information Internet PortSystem up time and poll interval statistics Show Statistics ButtonConnection Status Button Wireless Settings 2.4 GHz and 5 GHzGuest Network 2.4 GHz and 5 GHz View Logs of Web Access or Attempted Web AccessManage the Configuration File Do not interrupt the reboot process Back Up SettingsRestore Configuration Settings  To restore configuration settings that you backed upPassword Recovery Set PasswordDiagnostics Administration Fine-tuning your network Advanced SettingsAdvanced Wireless Settings Advanced Settings Advanced Settings Wireless repeating scenario Wireless Repeating Function WDSWireless Repeating Function Set Up the Base Station Set Up a Repeater Unit To set up the base station Remote Computer Access Basics  To configure the WiFi DSL modem router as a repeater unitPort Forwarding and Triggering Advanced Settings 100 Port Triggering to Open Incoming Ports Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers To set up port forwarding Edit or Delete a Port Forwarding Entry Add a Custom Service To make a local web server public Set Up Port TriggeringClick Edit Service or Delete Service Application Example Making a Local Web Server PublicAdvanced Settings 107 Dynamic DNS  To set up Dynamic DNS Select the Use a Dynamic DNS Service check boxStatic Routes Advanced Settings 110 Advanced Settings 111 Remote Management  To turn on Universal Plug and Play Universal Plug and PlayAdvanced Settings 114  To set up an IPv6 Internet connection type IPv6Traffic Meter Advanced Settings 116 USB Settings Diagnose and solve problems TroubleshootingSequence to Restart Your Network Wireless SettingsNetwork Settings Quick TipsPower LED Is Off or Blinking Power LED Stays RedTroubleshoot with the LEDs Push N Connect WPS Button Blinks Green Wireless LEDs Are OffLEDs Never Turn Off Internet or Ethernet Port LEDs Are OffCannot Log In to the Router Cannot Access the InternetTroubleshooting 123 Troubleshoot PPPoE Troubleshoot Internet Browsing To troubleshoot a PPPoE connection Wireless Connectivity Changes Not SavedIncorrect Date or Time Restore the Factory Settings and Password Troubleshoot Your Network Using the Ping UtilityWireless Signal Strength Test the Path from Your Computer to a Remote Device Test the LAN Path to Your RouterTroubleshooting 128 Supplemental Information SpecificationsFactory default settings Factory SettingsD6300 WiFi DSL Modem Router Factory default settings Technical SpecificationsSupplemental Information 132 133 Index134 135 136
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