Adder Technology Upgrading AdderView CATxIP 5000 models, Recovering from a failed upgrade

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Upgrading AdderView CATxIP 5000 models

The AdderView CATxIP 5000 models are upgraded via global connection (through the IP network port). Upgrades are digitally signed by Adder using a secure key. This prevents unauthorised or altered firmware images being downloaded into the AdderView CATxIP 5000.

To upgrade AdderView CATxIP 5000 models

1Download the latest firmware revision for the AdderView CATxIP 5000 from the Adder website and decompress the download file. View the decompressed files and make a note of the name and location of the .bin file that was part of the download file collection.

2Make a global connection to the AdderView CATxIP 5000 unit and login as the admin user.

3Once logged in, click the ‘Configure’ button in the top right corner of the window.

4Click the ‘Unit Configuration’ button.

5Click the ‘Advanced Unit Configuration’ button.

6Click the ‘Upgrade Firmware’ button. This dialog will be displayed:

7Click OK. The AdderView CATxIP 5000 is now ready to accept the upgrade files. Open your browser and connect to the AdderView CATxIP 5000 using the IP address that was confirmed in the dialog. Once connected, the AdderView CATxIP 5000 will offer the following screen:

8Click the ‘Browse’ button and locate the .bin upgrade file that you downloaded earlier. Click the ‘Upload file’ button. The AdderView CATxIP

5000 will next show the following screen:

9 Select which portion of the AdderView CATx IP that you wish to upgrade:

•Tick the ’Main’ option to upgrade the AdderView CATxIP 5000 unit itself.

•Tick one or more of the CAM options to include them in the upgrade process.

10When ready, click the ‘Perform upgrade’ button. The upgrade will take place and its progress will be shown on screen.

11When the upgrade is complete, click the link ‘Click here to reboot the unit into normal operation’.

Recovering from a failed upgrade

If a problem is encountered while upgrading the AdderView CATxIP 5000, it is still possible to restart the unit and attempt a new upgrade process.

To invoke backup/recovery mode

1Remove power, press and hold the reset button (insert a thin implement such as a straightened paper clip into the small hole next to the IP connector) and then re-apply power. Then, release the reset button

2Access the AdderView CATxIP 5000 using a web browser on an IP connected system. When the upgrade page is displayed, follow the normal instructions, except after step 10, remove and replace the power on the unit.

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Contents AdderView CATxIP Contents Further information Index Many computers CAM formatsCascade installations Creating larger installationsEnterprise installations AdderView CATxIP 5000 features front and rear What you may additionally need What’s in the box  Single unit rack brackets MountingDouble unit rack brackets    ConnectionsFrom video monitor From USB keyboard and mouse Local userTo connect the local user port AdderView CATxIP Rear panelTo connect the IP network port for global users Global users IP network portAdderView CATxIP Front panel To connect a computer system Computer system via CAMTo connect the power supply Power in connectionOutput lead from Power adapter To connect and address the switch boxes Power control portSwitch Multiple video head connections Host computer port/channel Remote switching controlCable from serial Control device Overall initial configuration ConfigurationInitial configuration Security Main menuMenu layout HotkeysRegistering users and host computers General security and configuration stepsTo enable general security To set an Admin passwordTo clear a password and restore factory default settings What to do if the Admin password has been forgottenWhat is IP access control? Clearing IP access controlTo clear IP access control To configure the unit from a global user location Full configuration by global userAdderView CATxIP 5000 encryption settings Encryption settingsViewer encryption settings Positioning AdderView CATxIP 5000 in the network Networking issuesFirewall/router address Port settingsPlacing AdderView CATxIP 5000 behind a router or firewall AddressingDNS addressing To discover a DHCP-allocated IP addressEnsuring sufficient security Placing AdderView CATxIP 5000 alongside the firewallPorts To control two or more ports simultaneously Power switching configurationPower control sequences To configure the power sequences for each host computerUpgrading AdderView CATxIP 5000 models Recovering from a failed upgradeTo upgrade AdderView CATxIP 5000 models To invoke backup/recovery modeFront panel indicators Accessing the AdderView CATxIPSelecting a computer Local user accessSelect Host menu here you can select computers by name To select a computer using the Select Host menuWhen choosing Standard hotkeysLogging in and out Show All UsersConfirmation status box To enable/disable the confirmation boxUser preferences and functions Orange dot indicators in the Select Host menu What will I see when I first login? Global user accessHow do multiple users coexist? Options button Global user access via VNC viewerTo access via the VNC viewer To download the VNC viewerTo access via your web browser Global user access via web browserWhen using the viewer window Using the viewer windowMenu bar To select a host ConfigureMouse pointers Host selectionRe-synchronise mouse Access mode shared/privatePower switching Auto calibrateControls Keyboard Control Enable Sun TranslationWhen entering codes Video SettingsScreen contains only host system information Using automatic configurationsIncreased by 50% when a slow link is detected Setting the Threshold manuallyReduced Blanking Advanced Video SettingsShow All Users Custom Video ModesVNC hotkey selection If you need to enter a port number Viewer encryption settingsSupported web browsers US +1 888 275 TroubleshootingWhen logging on using VNC viewer, I cannot enter a username Getting assistanceTo access the local setup menus Appendix 1 Local setup menusFunctions Power ControlRestore Standard Mouse Restore IntellimouseScreen Saver Settings Blank, Moving LogoSettings Disabled, Enabled User PreferencesOSD Dwell Time Mouse SwitchingUser Timeout Global PreferencesLogon Security Setup OptionsAuto Logout IP address, net mask, VNC port, etc ConfigurationIP admin password, encryption settings, etc Completely resets the AdderView CATxIP 5000 unitUnit Configuration Network Configuration Options Port Serial ConfigurationSettings Power Control, Sync Units Settings 1200, 2400, 4800, 9600, 19200, 38400, 57600To reset the AdderView CATxIP 5000 configuration Reset ConfigurationTo access the remote configuration pages Appendix 2 Configuration pages via viewerMain configuration Logged on users User accounts Unit configuration Advanced unit configuration Time & date configuration IP Gateway Network configurationIP Access Control IP Network MaskTo edit/remove access control entries Setting IP access controlTo define a new IP access control entry To reorder access control entriesOptions Port Use Serial port configurationBaud Rate Sort Host configurationErase Host Configuration Add entry for unrecognised hostFor further details To get here Logging and statusTo copy and paste the log Syslog Server IP AddressLdap configuration Preferred encoding Appendix 3 VNC viewer connection optionsColour/Encoding Auto selectCustomise Enable all inputsDisable all inputs view-only mode InputsMisc Custom Size ScalingNo Scaling Scale to Window SizeLoad / Save Defaults ReloadDefaults Save IdentitiesAppendix 4 VNC viewer window options Encoding and colour level Appendix 5 Browser viewer optionsSecurity IP addresses Appendix 6 Addresses, masks and portsNet masks Binary octet after Net masks the binary explanationOperation with net mask Binary equivalentAddress ranges Calculating the mask for IP access controlSingle locations All locationsPorts Security issues with portsSee also Appendix 7 Cascading multiple unitsCascade tree Tips for successful cascading Connecting units in cascadeTo connect units in cascade Addressing computers in a cascade Using cascaded computersMulti-head synchronisation cable Appendix 8 Cable and connector specificationsAdderView CATxIP 5000 to power switch cable Power switch to power switch daisy chain cablePermissible key presses Appendix 9 Hotkey sequence codesCreating macro sequences Appendix 10 Supported video modes Safety information WarrantyGeneral Public License Linux End user licence agreement Canadian Department of Communications RFI statement Radio Frequency EnergyEuropean EMC directive 89/336/EEC FCC Compliance Statement United StatesHoe Huat Industrial Building Index Options port Upgrade failure Connection Baud rate
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