Adder Technology 5000 manual Getting assistance, Troubleshooting, US +1 888 275

Page 50

Further information

This chapter contains a variety of information, including the following:

•Getting assistance - see below

•Troubleshooting - see right

•Appendices

•Appendix 1 - Configuration menus

•Appendix 2 - Configuration pages via viewer

•Appendix 3 - VNC viewer connection options

•Appendix 4 - VNC viewer window options

•Appendix 5 - Browser viewer options

•Appendix 6 - Addresses, masks and ports

•Appendix 7 - Cascading multiple units

•Appendix 8 - Cable specifications

•Appendix 9 - Hotkey sequence codes

•Appendix 10 - Supported video modes

•Safety information

•Warranty

•End user licence agreement

•Radio frequency energy statements

Getting assistance

If you are still experiencing problems after checking the list of solutions in the Troubleshooting section then we provide a number of other solutions:

•Adder Technology website – www.adder.com

Check the Support section of our website for the latest solutions and driver files.

•Email – support@adder.com

•Fax in the UK: 01954 780081

in the US: +1 888 275 1117

•Phone in the UK: 01954 780044 in the US: +1 888 932 3337

Troubleshooting

Global network users are unable to contact the AdderView CATxIP 5000

•Check that the correct address is being used by the remote users.

•Check the network settings. Check that the users network address has not been excluded in the IP access control section.

•If the AdderView CATxIP 5000 is situated behind a firewall, check that the relevant ports are being allowed through the firewall and are being correctly routed.

•Check the front panel indicators, the LNK indicator should be on. If the network link is a 100Mbps connection, the 100 indicator should also be on.

The remote cursor is not correctly responding to my mouse movements

•Recalibrate the mouse. When doing so, ensure that the host system does not have mouse cursor trails enabled and that the top left corner of the screen is clear of application windows.

When logging on using VNC viewer, I cannot enter a username

•Either, the VNC viewer is an old version (download a new one) or only the admin user has been configured on the AdderView CATxIP 5000.

   



49

Image 50

Contents AdderView CATxIP Contents Further information Index CAM formats Many computersEnterprise installations Creating larger installationsCascade installations AdderView CATxIP 5000 features front and rear   What’s in the boxWhat you may additionally need Double unit rack brackets MountingSingle unit rack brackets Connections   AdderView CATxIP Rear panel Local userTo connect the local user port From video monitor From USB keyboard and mouseAdderView CATxIP Front panel Global users IP network portTo connect the IP network port for global users Computer system via CAM To connect a computer systemOutput lead from Power adapter Power in connectionTo connect the power supply Switch Power control portTo connect and address the switch boxes Multiple video head connections Cable from serial Control device Remote switching controlHost computer port/channel Configuration Overall initial configurationInitial configuration Hotkeys Main menuMenu layout SecurityTo set an Admin password General security and configuration stepsTo enable general security Registering users and host computersWhat to do if the Admin password has been forgotten To clear a password and restore factory default settingsTo clear IP access control Clearing IP access controlWhat is IP access control? Full configuration by global user To configure the unit from a global user locationViewer encryption settings Encryption settingsAdderView CATxIP 5000 encryption settings Networking issues Positioning AdderView CATxIP 5000 in the networkAddressing Port settingsPlacing AdderView CATxIP 5000 behind a router or firewall Firewall/router addressTo discover a DHCP-allocated IP address DNS addressingPorts Placing AdderView CATxIP 5000 alongside the firewallEnsuring sufficient security To configure the power sequences for each host computer Power switching configurationPower control sequences To control two or more ports simultaneouslyTo invoke backup/recovery mode Recovering from a failed upgradeTo upgrade AdderView CATxIP 5000 models Upgrading AdderView CATxIP 5000 modelsAccessing the AdderView CATxIP Front panel indicatorsLocal user access Selecting a computerStandard hotkeys To select a computer using the Select Host menuWhen choosing Select Host menu here you can select computers by nameShow All Users Logging in and outUser preferences and functions To enable/disable the confirmation boxConfirmation status box Orange dot indicators in the Select Host menu How do multiple users coexist? Global user accessWhat will I see when I first login? To download the VNC viewer Global user access via VNC viewerTo access via the VNC viewer Options buttonGlobal user access via web browser To access via your web browserMenu bar Using the viewer windowWhen using the viewer window Host selection ConfigureMouse pointers To select a hostAuto calibrate Access mode shared/privatePower switching Re-synchronise mouseControls Video Settings Enable Sun TranslationWhen entering codes Keyboard ControlSetting the Threshold manually Using automatic configurationsIncreased by 50% when a slow link is detected Screen contains only host system informationCustom Video Modes Advanced Video SettingsShow All Users Reduced BlankingVNC hotkey selection Supported web browsers Viewer encryption settingsIf you need to enter a port number Getting assistance TroubleshootingWhen logging on using VNC viewer, I cannot enter a username US +1 888 275Appendix 1 Local setup menus To access the local setup menusRestore Intellimouse Power ControlRestore Standard Mouse FunctionsUser Preferences Settings Blank, Moving LogoSettings Disabled, Enabled Screen SaverGlobal Preferences Mouse SwitchingUser Timeout OSD Dwell TimeAuto Logout Setup OptionsLogon Security Completely resets the AdderView CATxIP 5000 unit ConfigurationIP admin password, encryption settings, etc IP address, net mask, VNC port, etcUnit Configuration Network Configuration Settings 1200, 2400, 4800, 9600, 19200, 38400, 57600 Serial ConfigurationSettings Power Control, Sync Units Options PortReset Configuration To reset the AdderView CATxIP 5000 configurationMain configuration Logged on users Appendix 2 Configuration pages via viewerTo access the remote configuration pages User accounts Unit configuration Advanced unit configuration Time & date configuration IP Network Mask Network configurationIP Access Control IP GatewayTo reorder access control entries Setting IP access controlTo define a new IP access control entry To edit/remove access control entriesBaud Rate Serial port configurationOptions Port Use Add entry for unrecognised host Host configurationErase Host Configuration SortSyslog Server IP Address Logging and statusTo copy and paste the log For further details To get hereLdap configuration Auto select Appendix 3 VNC viewer connection optionsColour/Encoding Preferred encodingInputs Enable all inputsDisable all inputs view-only mode CustomiseMisc Scale to Window Size ScalingNo Scaling Custom SizeIdentities Defaults ReloadDefaults Save Load / SaveAppendix 4 VNC viewer window options Security Appendix 5 Browser viewer optionsEncoding and colour level Net masks Appendix 6 Addresses, masks and portsIP addresses Binary equivalent Net masks the binary explanationOperation with net mask Binary octet afterAll locations Calculating the mask for IP access controlSingle locations Address rangesSecurity issues with ports PortsCascade tree Appendix 7 Cascading multiple unitsSee also To connect units in cascade Connecting units in cascadeTips for successful cascading Using cascaded computers Addressing computers in a cascadePower switch to power switch daisy chain cable Appendix 8 Cable and connector specificationsAdderView CATxIP 5000 to power switch cable Multi-head synchronisation cableCreating macro sequences Appendix 9 Hotkey sequence codesPermissible key presses Appendix 10 Supported video modes General Public License Linux WarrantySafety information End user licence agreement FCC Compliance Statement United States Radio Frequency EnergyEuropean EMC directive 89/336/EEC Canadian Department of Communications RFI statementHoe Huat Industrial Building Index Options port Upgrade failure Connection Baud rate