Actiontec electronic GEU404000-01 user manual Troubleshooting

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Troubleshooting 5

This chapter contains a list of problems that may be encountered while using the Router, and solutions to overcome the problem.

LAN Connection Failure

Ensure the Router is properly installed, the LAN connections are correct, and the power is on.

If an Ethernet cable is being used to connect the Router, ensure that it is a crossover type cable, not a straight-through cable.

Ensure the LAN LED is on. If not, check the LAN connections.

Ensure the Subnet Mask address is set to 255.255.255.0 by clicking Status in the “Main Menu” screen.

Cannot Connect to the Internet

Ensure both ends of the power cord and yellow or purple cables are proper- ly connected and the status LEDs on the front panel are working properly.

If running Windows 98, check the computer’s TCP/IP settings. Select Start, Run, then enter

winipcfg

in the “Open” text box. Press Enter on the keyboard. The computer should have an IP address in the default range (192.168.1.2 through 198.168.1.254).

Ensure the Subnet Mask address is set to 255.255.255.0 by clicking Status in the “Main Menu” screen.

Verify the Router’s settings are the same as the computer by clicking Status in the “Main Menu” screen.

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Contents Wireless-Ready Cable DSL Router Table of Contents Page Package Contents Minimum System RequirementsRouter Features Front PanelLAN LED Red Port Modem Ethernet Reset Button Technical SupportPage Connecting a Computer to the Router Initial Set Up and Plugging in the Power CordPage Setting Up the Router Page Setting Up the Router Page Connecting to the Modem Connecting to a Computer Connecting via Ethernet RecommendedSetting Up the Router Page Setting Up the Router Connecting via USB Setting Up the Router Page Connecting Additional Computers Connecting via EthernetPage Setting Up the Router Page Connecting via USB Page Setting Up the Router Page Connecting Wirelessly Page Setting Up the Router Page Using Custom Setup Accessing Custom SettingsWireless Settings Wireless Equivalent PrivacyChannel Off Dhcp Server Dhcp Server Configuration Advanced Port Forwarding Settings VPN Pass ThroughPort Forwarding DMZ Hosting Status Using Utilities Web Activity Log DSL Settings Restore Default SettingsUpgrade Firmware Page Troubleshooting Time out error occurs when entering a URL or IP Address Setting Up Static IP Address Windows 98 and 98 SEPage Do not include the periods they are automatically entered Windows Me Appendix a Setting Up Static IP Address Do not include the periods they are automatically entered Windows Page Appendix a Setting Up Static IP Address Do not include the periods they are automatically entered Windows XP Page Appendix a Setting Up Static IP Address Page 198.162.0.2 Page General Wireless Operating Range CertificationsEnvironmental Page Glossary IP Internet Protocol Address Ssid Page Regulatory Compliance Notices Class B EquipmentModifications Limited Warranty Actiontec Electronics, Inc North Mary Avenue Sunnyvale, CA Limited Warranty