3Com 52x, 32x manual 3Com Benelux B.V

Page 68

B-4APPENDIX B: TECHNICAL SUPPORT

Support from 3Com If you are unable to receive support from your network supplier, technical support contracts are available from 3Com.

Contact your local 3Com sales office to find your authorized service provider using one of these numbers:

Regional Sales Office

Telephone Number

 

 

3Com Corporation

800 NET 3Com or 1 408 764 5000

P.O. Box 58145

5400 Bayfront Plaza

408 764 5001 (fax)

Santa Clara, California

 

95052-8145

 

U.S.A.

 

3Com Asia Limited

 

Australia

61 2 9937 5000 (Sydney)

 

61 3 9866 8022 (Melbourne)

China

8610 68492568 (Beijing)

 

86 21 63740220 Ext 6115

 

(Shanghai)

Hong Kong

852 2501 1111

India

91 11 644 3974

Indonesia

6221 572 2088

Japan

81 6 536 3303 (Osaka)

 

81 3 3345 7251 (Tokyo)

Korea

822 2 319 4711

Malaysia

60 3 732 7910

New Zealand

64 9 366 9138

Phillippines

632 892 4476

Singapore

65 538 9368

Taiwan

886 2 377 5850

Thailand

662 231 8151 4

3Com Benelux B.V.

 

Belgium

32 2 725 0202

Netherlands

31 30 6029700

3Com Canada

 

Calgary

403 265 3266

Montreal

514 683 3266

Ottawa

613 566 7055

Toronto

416 498 3266

Vancouver

604 434 3266

3Com European HQ

49 89 627320

3Com France

33 1 69 86 68 00

 

 

Regional Sales Office

Telephone Number

 

 

3Com GmbH

 

Austria

43 1 513 4323

Czech Republic/Slovak

420 2 21845 800

Republic

 

Germany

49 30 34 98790 (Berlin)

(Central European HQ)

49 89 627320 (Munich)

Hungary

36 1 250 83 41

Poland

48 22 6451351

Switzerland

41 31 996 14 14

3Com Ireland

353 1 820 7077

3Com Latin America

 

U.S. Headquarters

408 326 2093

Northern Latin America

305 261 3266 (Miami, Florida)

Argentina

541 312 3266

Brazil

55 11 546 0869

Chile

562 633 9242

Colombia

571 629 4110

Mexico

52 5 520 7841/7847

Peru

51 1 221 5399

Venezuela

58 2 953 8122

3Com Mediterraneo

 

Italy

39 2 253011 (Milan)

 

39 6 5279941 (Rome)

Spain

34 1 383 17 00

3Com Middle East

971 4 349049

3Com Nordic AB

 

Denmark

45 39 27 85 00

Finland

358 0 435 420 67

Norway

47 22 18 40 03

Sweden

46 8 632 56 00

3Com Russia

007 095 258 09 40

3Com Southern Africa

27 11 807 4397

3Com UK Ltd.

44 131 220 8228 (Edinburgh)

 

44 161 873 7717 (Manchester)

 

44 162 889 7000 (Marlow)

 

 

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Contents Models 32x Electromagnetic Compatibility Information Avis Canadien CE Notice Contents Connectors and Cables Removing the Cover Installing Memory Reinstalling the CoverIndex 3COM Corporation Limited Warranty Viii Icon Alerts you to About this GuideConventions Chapter about this Guide Installing the Hardware RequiredEquipment 1Equipment Received and Equipment NeededFor more information on cables, refer to Chapter 1Rack-Mount Kit Contents Mounting4CHAPTER 1 Installing the Hardware Cabling Cabling the LAN Connector Models 323, 327, Cabling the Isdn Connector Model2Serial Connector Cabling Information Connector Connection to Mode Cable Name Sold by 3Com?Models 32x DTE mode Models 32x DCE-like modeModels 52x DTE mode Models 52x DCE-like modeSystem Redundant PowerAttaching a Connecting a PC Characteristic SettingTerminal, or Modem12CHAPTER 1 Installing the Hardware Model Features 1SuperStack II NETBuilder Model FeaturesOverview Chassis PanelsPanels ModelInterrupt Switch ConnectorsLEDs HardwarePC Cable 39-pin to 9-pin PC Cable Null Modem-TypeTerminal Cable 49-pin to 25-pin Terminal Cable Null Modem-TypeUTP Connector and Cable Modem CableSTP Connector and Cable 2UTP Cable Types, MAUs, and Emissions Compliance3STP Cable Types, MAUs, and Emissions Compliance ShieldedCabling Standards 4Auxiliary Pin Use5Maximum Workstations on a Token Ring Network Pinout STP Maximum CurrentTo V.35 DCE Cable 6V.35 Straight-Through CableTo V.35 Direct Connect Cable 7V.35 to V.35 Direct-Connect CableUniversal to V.35 Adapter Cable 8UNIVERSAL to V.35 Adapter CableUniversal to V.35 Direct Connect Cable 9UNIVERSAL to V.35 Direct Connect CableUniversal to RS-449/V.36 DCE Cable 10UNIVERSAL to V.36 Adapter CableUniversal to RS-449/V.36 Direct Connect Cable 11UNIVERSAL to RS-449/V.36 Direct-Connect CableUniversal to RS-232 DCE Cable 12UNIVERSAL to RS-232 DCE CableUniversal to RS-232 Direct Connect Cable Universal to RS-232 Direct-Connect CableRS-232 to RS-232 DCE Cable 14RS-232 Straight-Through CableRS-232 to RS-232 Direct Connect Cable 15RS-232 to RS-232 Direct-Connect CableUniversal to X.21 Adapter Cable 16UNIVERSAL to X.21 Adapter CablePin No Function Signal 6ISDN Cable PinoutsRelative Humidity Physical SpecificationsAltitude 22CHAPTER 2 Overview Upgrading Memory Removing the CoverDip switches should all be in the down position Reinstalling Cover 4CHAPTER 3 Upgrading Memory Troubleshooting System /FaultTroubleshooting PhaseDuring the Test During the LoadAssociated Model No Connector LED Meanings3LED Meanings Call your network supplier for assistanceConnection Symptom Cause and ActionToken Ring This is Only station Canonical least significant bit first 0001 0101American Isdn BRI Services Provisioning Your Isdn LineIsdn Information Sheet 3Com SuperStack II Bridge/Router AT&T 5ESS NI1North American Switch Provisioning Tables AT&T 5ESSTable A-1Ordering Isdn Service for an AT&T 5ESS Switch Required InformationRequired Information Specification DN must be set as follows Parameter SettingTable A-3Ordering Isdn Service for a DMS 100 Switch Table A-4Ordering Isdn Service for a Siemens Ewsd Switch SPIDs8APPENDIX a Provisioning Your Isdn Line Isdn BRI Services Ordering German10APPENDIX a Provisioning Your Isdn Line Service Technical SupportOnline Technical 3Com Bulletin BoardAccess by Analog Modem Access by Digital Modem408 654 Country Data Rate Telephone NumberTelephone Country Number3Com Benelux B.V Country Telephone Number Fax Number Page Index NumericsSTP UTP Index 3Com Corporation Limited Warranty Limitation of Liability