3Com 52x, 32x manual Token Ring, Connection, Symptom Cause and Action

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4-4CHAPTER 4: TROUBLESHOOTING

Troubleshooting

This section is not applicable to model 320. Table 4-4 summarizes

the Token Ring

problems that can occur with a token ring connection and what action

Connection

you can take.

Table 4-4Troubleshooting the Token Ring Connection (Models 327 and 527 only)

Symptom

Cause and Action

The LAN LEDs are doing the following: The following are possible problems indicated by the LED indicators:

16 MB LED is blinking slowly (turning on then off at approximately 15 second intervals).

The Fault LED is on.

Cable connection problem

The LAN cable may be improperly connected. Verify that the LAN cable is properly connected at both ends. Check the wall plate if used and the multistation access unit (MAU) of the central wiring center.

Bad cable

You may be cabling your STP or UTP connector with a faulty or improperly wired cable. Swap the cable for another cable that is known to work.

Bad concentrator port

The port or port connector of the MAU may be defective. Move the station’s cable to another MAU port that is known to work.

Heavy network traffic

The Activity LED may remain off longer than expected. Wait for network traffic to subside.

Insertion at the wrong speed

The system may have attempted to enter the token ring network at the wrong speed. Check the setting of the ring speed for path 1. Boundary Router users may use the System Configuration menu to set the token ring speed. Full router users use SHow !1 -PATH BAud. Also, check the path to make sure that it is enabled (SHow !1 -PATH CONTrol).

Duplicate node address

Check to make sure that the MAC address of the system on your network is unique.

Token ring experiencing network error recovery

The Activity LED may remain off longer than expected. Wait for normal token ring operation after an automatic error recovery.

If none of these actions solves your problem, contact your network supplier.

(continued)

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Contents Models 32x Electromagnetic Compatibility Information Avis Canadien CE Notice Contents Connectors and Cables Removing the Cover Installing Memory Reinstalling the CoverIndex 3COM Corporation Limited Warranty Viii Conventions About this GuideIcon Alerts you to Chapter about this Guide Installing the Hardware RequiredEquipment 1Equipment Received and Equipment NeededFor more information on cables, refer to Chapter 1Rack-Mount Kit Contents Mounting4CHAPTER 1 Installing the Hardware Cabling Cabling the LAN Connector Models 323, 327, Cabling the Isdn Connector Model2Serial Connector Cabling Information Connector Connection to Mode Cable Name Sold by 3Com?Models 32x DTE mode Models 32x DCE-like modeModels 52x DTE mode Models 52x DCE-like modeAttaching a Redundant PowerSystem Connecting a PC Characteristic SettingTerminal, or Modem12CHAPTER 1 Installing the Hardware Model Features 1SuperStack II NETBuilder Model FeaturesOverview Chassis PanelsPanels ModelInterrupt Switch ConnectorsLEDs HardwarePC Cable 39-pin to 9-pin PC Cable Null Modem-TypeTerminal Cable 49-pin to 25-pin Terminal Cable Null Modem-TypeUTP Connector and Cable Modem CableSTP Connector and Cable 2UTP Cable Types, MAUs, and Emissions Compliance3STP Cable Types, MAUs, and Emissions Compliance ShieldedCabling Standards 4Auxiliary Pin Use5Maximum Workstations on a Token Ring Network Pinout STP Maximum CurrentTo V.35 DCE Cable 6V.35 Straight-Through CableTo V.35 Direct Connect Cable 7V.35 to V.35 Direct-Connect CableUniversal to V.35 Adapter Cable 8UNIVERSAL to V.35 Adapter CableUniversal to V.35 Direct Connect Cable 9UNIVERSAL to V.35 Direct Connect CableUniversal to RS-449/V.36 DCE Cable 10UNIVERSAL to V.36 Adapter CableUniversal to RS-449/V.36 Direct Connect Cable 11UNIVERSAL to RS-449/V.36 Direct-Connect CableUniversal to RS-232 DCE Cable 12UNIVERSAL to RS-232 DCE CableUniversal to RS-232 Direct Connect Cable Universal to RS-232 Direct-Connect CableRS-232 to RS-232 DCE Cable 14RS-232 Straight-Through CableRS-232 to RS-232 Direct Connect Cable 15RS-232 to RS-232 Direct-Connect CableUniversal to X.21 Adapter Cable 16UNIVERSAL to X.21 Adapter CablePin No Function Signal 6ISDN Cable PinoutsAltitude Physical SpecificationsRelative Humidity 22CHAPTER 2 Overview Upgrading Memory Removing the CoverDip switches should all be in the down position Reinstalling Cover 4CHAPTER 3 Upgrading Memory Troubleshooting System /FaultTroubleshooting PhaseDuring the Test During the LoadAssociated Model No Connector LED Meanings3LED Meanings Call your network supplier for assistanceToken Ring Symptom Cause and ActionConnection This is Only station Canonical least significant bit first 0001 0101American Isdn BRI Services Provisioning Your Isdn LineIsdn Information Sheet 3Com SuperStack II Bridge/Router AT&T 5ESS NI1North American Switch Provisioning Tables AT&T 5ESSTable A-1Ordering Isdn Service for an AT&T 5ESS Switch Required InformationRequired Information Specification DN must be set as follows Parameter SettingTable A-3Ordering Isdn Service for a DMS 100 Switch Table A-4Ordering Isdn Service for a Siemens Ewsd Switch SPIDs8APPENDIX a Provisioning Your Isdn Line Isdn BRI Services Ordering German10APPENDIX a Provisioning Your Isdn Line Service Technical SupportOnline Technical 3Com Bulletin BoardAccess by Analog Modem Access by Digital Modem408 654 Country Data Rate Telephone NumberTelephone Country Number3Com Benelux B.V Country Telephone Number Fax Number Page Index NumericsSTP UTP Index 3Com Corporation Limited Warranty Limitation of Liability