3Com 5000 manual Contact Us, Telephone Technical, Support and Repair

Contact Us 69

Contact Us	3Com offers telephone, internet, and e-mail access to technical support
	and repair services. To access these services for your region, use the
	appropriate telephone number, URL, or e-mail address from the table in
	the next section.
Telephone Technical	To obtain telephone support as part of your warranty and other service
Support and Repair	benefits, you must first register your product at:
	http://eSupport.3com.com/
	When you contact 3Com for assistance, please have the following
	information ready:
	■ Product model name, part number, and serial number
	■ A list of system hardware and software, including revision level
	■ Diagnostic error messages
	■ Details about recent configuration changes, if applicable
	To send a product directly to 3Com for repair, you must first obtain a
	return materials authorization number (RMA). Products sent to 3Com
	without authorization numbers clearly marked on the outside of the
	package will be returned to the sender unopened, at the sender’s
	expense. If your product is registered and under warranty, you can obtain
	an RMA number online at http://eSupport.3com.com/. First-time users
	must apply for a user name and password.
	Telephone numbers are correct at the time of publication. Find a current
	directory of 3Com resources by region at:
	http://csoweb4.3com.com/contactus/