3Com 5000 manual US and Canada Telephone Technical Support and Repair

Page 71

Contact Us 71

Country

Telephone Number

Country

Telephone Number

 

 

 

Latin America — Telephone Technical Support and Repair

 

 

Antigua

1 800 988 2112

Guatemala

AT&T +800 998 2112

Argentina

0 810 444 3COM

Haiti

57 1 657 0888

Aruba

1 800 998 2112

Honduras

AT&T +800 998 2112

Bahamas

1 800 998 2112

Jamaica

1 800 998 2112

Barbados

1 800 998 2112

Martinique

571 657 0888

Belize

52 5 201 0010

Mexico

01 800 849CARE

Bermuda

1 800 998 2112

Nicaragua

AT&T +800 998 2112

Bonaire

1 800 998 2112

Panama

AT&T +800 998 2112

Brazil

0800 13 3COM

Paraguay

54 11 4894 1888

Cayman

1 800 998 2112

Peru

AT&T +800 998 2112

Chile

AT&T +800 998 2112

Puerto Rico

1 800 998 2112

Colombia

AT&T +800 998 2112

Salvador

AT&T +800 998 2112

Costa Rica

AT&T +800 998 2112

Trinidad and Tobago

1 800 998 2112

Curacao

1 800 998 2112

Uruguay

AT&T +800 998 2112

Ecuador

AT&T +800 998 2112

Venezuela

AT&T +800 998 2112

Dominican Republic

AT&T +800 998 2112

Virgin Islands

57 1 657 0888

You can also obtain support in this region in the following ways:

 

 

■ Spanish speakers, enter the URL: http://lat.3com.com/lat/support/form.html

 

■ Portuguese speakers, enter the URL: http://lat.3com.com/br/support/form.html

 

■ English speakers in Latin America, send e-mail to: lat_support_anc@3com.com

 

 

 

 

US and Canada — Telephone Technical Support and Repair

 

 

All locations:

Network Jacks; Wired or Wireless Network Interface Cards:

1 800 876 3266

 

All other 3Com products:

 

1 800 876 3266

 

 

 

 

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Contents 3Com Router 5000 Family 3Com Corporation Campus Drive Marlborough Page Page Contents Register Your Product to Gain Service Benefits Introduction Software Maintenance under v 3.11 EnvironmentContents Contents About This Guide Documentation ConventionsRelated Pddtechpubscomments@3com.com CommentsAbout This Guide Router AboutEthernet access solution By extending SICs and MIMs, 3C13701 3Com RouterSystem description of 3Com Router Router 5012 IndicatorsSystem Description SLOT1~3 READY/ACTIVE 3C13751Ready LEDs of 3Com 5232 RouterNvram 3Com Router 5642 Front view of 3Com Router Router 5642 Indicators3C13755 Router 5642 Indicators 3Com Router 5682 Front view of 3Com Router 3C13759Router 5682 Indicators Introducing the Router 5000 Family Standard rack, as shown in Figure Installing the Router on a WorkbenchInstalling Router in a RackPgnd Wire Power Cords Grounds and CablesAC Power Cord AC power supply Power CordAC Power Connector Recommended power outletAttributes of the console port Console Terminal Introduction to console portConsole cable Attributes of the Ethernet interface Router to LAN ConnectionIntroduction to the Ethernet interface Ethernet cableAUX cable Router to WANConnection Introduction to the AUX portAttributes of the synchronous/asynchronous serial interface WAN Interface toTransmission rate and distance of V.24 RS232/V.35 cable Attributes of the synchronous/asynchronous serial interfaceDTE and DCE DTE cable assembly 24 RS232 DCE cable assembly35 DCE cable assembly 35 DTE cable assembly21 DTE cable assembly V24 DTE cable assembly 35 DCE cable assembly E1 interface attributes E1 interface to DSU/CSU75Ω unbalanced coax cable 120Ω balanced twisted pair cableE1 120Ω balanced twisted pair cable T1interface attributes T1 interface to DSU/CSUStartup Router Setting up Configuration EnvironmentConnecting the router to a console terminal Setting the parameters for console terminalSetting the connection port in the local configuration Powering on the router Checking before power-onChecking/operating after power-on Press Enter and the screen will display Interface ConfigurationCharacteristics of the command line interface Fundamentals RouterCommand line interface Starting and Configuring the Router Console TroubleshootingPower System Troubleshooting of nothing being displayed on the terminalSdram Troubleshooting of repeated rebootApplication Software UpgradeTroubleshooting Application image file main software Configuration fileIntroduction Router manages three types of filesEnvironment Maintenance underBoot Menu SoftwareDefault names and types of the boot files =MAIN B=BACKUP S=SECURE Flag set successfully Upgrading the application image Upgrading Software through XmodemDownload completed Upgrading the entire Boot ROM image Upgrading the application image through Ethernet Router Software Maintenance Software Maintenance under v 3.11 Environment Loss Router PasswordPassword loss. They can help you to set a new password Dealing with aProduct to Gain Service BenefitsSolve Problems Online Register YourPurchase Extended WarrantyServices Access SoftwareSupport and Repair Contact UsTelephone Technical Country Telephone Number US and Canada Telephone Technical Support and Repair Appendix a Obtaining Support for Your 3COM Products
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