3Com 5000 manual Country Telephone Number

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70APPENDIX A: OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS

Country	Telephone Number	Country	Telephone Number

Asia, Pacific Rim — Telephone Technical Support and Repair
Australia	1800 075 316	Philippines	1800 144 10220 or
Hong Kong	2907 0456		029003078
India	000 800 440 1193	PR of China	800 810 0504
Indonesia	001 803 852 9825	Singapore	800 616 1463
Japan	03 3507 5984	South. Korea	080 698 0880
Malaysia	1800 812 612	Taiwan	00801 444 318
New Zealand	0800 450 454	Thailand	001 800 441 2152

Pakistan Call the U.S. direct by dialing 00 800 01001, then dialing 800 763 6780

Sri Lanka Call the U.S. direct by dialing 02 430 430, then dialing 800 763 6780

Vietnam Call the U.S. direct by dialing 1 201 0288, then dialing 800 763 6780

You can also obtain non-urgent support in this region at this email address apr_technical_support@3com.com Or request a return material authorization number (RMA) by FAX using this number: +61 2 9937 5048, or send an email at this email address: ap_rma_request@3com.com

Europe, Middle East, and Africa — Telephone Technical Support and Repair

From anywhere in these regions not listed below, call: +44 1442 435529

From the following countries, call the appropriate number:

Austria	0800 297 468	Luxembourg	800 23625
Belgium	0800 71429	Netherlands	0800 0227788
Denmark	800 17309	Norway	800 11376
Finland	0800 113153	Poland	00800 4411 357
France	0800 917959	Portugal	800 831416
Germany	0800 182 1502	South Africa	0800 995 014
Hungary	06800 12813	Spain	900 938 919
Ireland	1 800 553 117	Sweden	020 795 482
Israel	180 945 3794	Switzerland	0800 553 072
Italy	800 879489	U.K.	0800 096 3266

You can also obtain support in this region using this URL: http://emea.3com.com/support/email.html

You can also obtain non-urgent support in this region at these email addresses:

Technical support and general requests: customer_support@3com.com

Return material authorization: warranty_repair@3com.com

Contract requests: emea_contract@3com.com

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Contents 3Com Router 5000 Family 3Com Corporation Campus Drive Marlborough Page Page Contents Introduction Software Maintenance under v 3.11 Environment Register Your Product to Gain Service BenefitsContents Contents About This Guide Related ConventionsDocumentation Comments Pddtechpubscomments@3com.comAbout This Guide About RouterEthernet access solution By extending SICs and MIMs, 3Com Router 3C13701System Description Router 5012 IndicatorsSystem description of 3Com Router 3C13751 SLOT1~3 READY/ACTIVELEDs of 3Com 5232 Router ReadyNvram 3C13755 Router 5642 Indicators3Com Router 5642 Front view of 3Com Router Router 5642 Indicators 3C13759 3Com Router 5682 Front view of 3Com RouterRouter 5682 Indicators Introducing the Router 5000 Family Router in a Rack Installing the Router on a WorkbenchInstalling Standard rack, as shown in FigurePower Cords Grounds and Cables Pgnd WirePower Cord AC Power Cord AC power supplyRecommended power outlet AC Power ConnectorConsole cable Console Terminal Introduction to console portAttributes of the console port Ethernet cable Router to LAN ConnectionIntroduction to the Ethernet interface Attributes of the Ethernet interfaceIntroduction to the AUX port Router to WANConnection AUX cableWAN Interface to Attributes of the synchronous/asynchronous serial interfaceAttributes of the synchronous/asynchronous serial interface Transmission rate and distance of V.24 RS232/V.35 cableDTE and DCE 24 RS232 DCE cable assembly DTE cable assembly35 DTE cable assembly 35 DCE cable assembly21 DTE cable assembly V24 DTE cable assembly 35 DCE cable assembly 120Ω balanced twisted pair cable E1 interface to DSU/CSU75Ω unbalanced coax cable E1 interface attributesE1 120Ω balanced twisted pair cable T1 interface to DSU/CSU T1interface attributesSetting the parameters for console terminal Setting up Configuration EnvironmentConnecting the router to a console terminal Startup RouterSetting the connection port in the local configuration Checking before power-on Powering on the routerChecking/operating after power-on Press Enter and the screen will display Fundamentals Router ConfigurationCharacteristics of the command line interface InterfaceCommand line interface Starting and Configuring the Router Troubleshooting of nothing being displayed on the terminal TroubleshootingPower System ConsoleTroubleshooting of repeated reboot SdramSoftware Upgrade ApplicationTroubleshooting Router manages three types of files Configuration fileIntroduction Application image file main softwareSoftware Maintenance underBoot Menu EnvironmentDefault names and types of the boot files =MAIN B=BACKUP S=SECURE Flag set successfully Upgrading Software through Xmodem Upgrading the application imageDownload completed Upgrading the entire Boot ROM image Upgrading the application image through Ethernet Router Software Maintenance Software Maintenance under v 3.11 Environment Dealing with a Router PasswordPassword loss. They can help you to set a new password LossRegister Your Service BenefitsSolve Problems Online Product to GainAccess Software WarrantyServices Purchase ExtendedTelephone Technical Contact UsSupport and Repair Country Telephone Number US and Canada Telephone Technical Support and Repair Appendix a Obtaining Support for Your 3COM Products

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