3Com NETBuilder II manual Appendix C Technical Support, Automated Fax Service

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Appendix C

Technical Support

3Com provides easy access to technical support information through a variety of services. This appendix describes these services.

Automated Fax Service

3Com’s interactive fax service, 3ComFacts SM, provides technical information on 3Com products 24 hours a day, seven days a week. To access this service, dial 1-(408)-727-7021 from anywhere in the world using your touch tone telephone. In Europe, call (44) 442 278279.

Free local access is available within the following countries by using the numbers listed:

France

05 90 81 58

Germany

0130 81 80 63

Italy

1678 99085

Netherlands

06 0228049

Sweden

020 792954

U.K.

0800 626403

Within this service, you may choose to access CardFactsSM, containing adapter information, or NetFactsSM, containing network system product information.

CardFacts provides adapter installation diagrams, configuration drawings, troubleshooting instruction, and technical articles. Document 9999 provides you with an index of adapter documents.

NetFacts provides data sheets and technical articles on 3Com’s hub, bridge, router, terminal server, and software products. Document 8888 provides you with an index of system product documents.

On-line Technical Services

You can access the following on-line services for software updates, drivers, technical tips, and product information.

3Com Product Information Service

Ask3ComSM is a CompuServeSM-based service containing patches and drivers, technical articles about all 3Com products and an interactive forum for technical questions. To use Ask3Com, you need a CompuServe account. Log in to CompuServe, type GO THREECOM and press [Enter] to see the Ask3Com main menu.

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Contents Member of the NETBuilder family NETBuilder II Hssi Module Installation Guide3Com Corporation Bayfront Plaza Santa Clara California Before You Begin How to Use This GuideConventions If you are looking for Turn toSpecial Messages Before Installing the Hssi Module Chapter InstallationObserve appropriate ESD precautions Inspect the Hssi module for shipping damageVerify that you have received all the contents Select an I/O slot in which to install the Hssi module Installing the Hssi ModuleHand tighten the captive screws. Do not use a screwdriver Lock the board in the slotCabling the Hssi Module for Network Connection Hotswap Internal Loopback testTroubleshooting Startup Problems Chapter Troubleshooting and MaintenancePreventive Maintenance Maintaining the Hssi ModuleReplacing the Hssi Module LED Normal Color Indicates Behavior Appendix a Hssi Module ComponentsLEDs Location Connector Number of pins Purpose ConnectorsSpecifications Attribute DescriptionType Y Type 3 to access the MAC address of the Hssi moduleAppendix B Displaying the MAC Address Displaying the MAC Address On-line Technical Services Automated Fax Service3Com Product Information Service Appendix C Technical SupportAdditional Technical Support Services Warranty Information3Com Documentation on CD-ROM Adapter-Specific Bulletin Board System BBSReturning Products for Repair Before Contacting Your Network SupplierAdditional 3Com Support Services Preparing Your Equipment for Shipment Equipment Warranties and Repair ServicesEurope and Africa Technical Support

NETBuilder II specifications

The 3Com NETBuilder II is a robust networking solution designed to meet the requirements of enterprise-level organizations. Launched in the late 1990s, this platform was celebrated for its advanced features and high-performance capabilities. As a modular, multi-layer switch, it provides flexible configurations that allow businesses to scale their networks according to changing demands.

One of the standout features of the NETBuilder II is its support for both Layer 2 and Layer 3 switching. This dual functionality enables efficient data handling at various layers of the OSI model, allowing for improved network efficiency and reduced latency. With support for both Ethernet and Fast Ethernet, the device delivers high-speed connectivity to enhance data transmission rates across the network.

The NETBuilder II is equipped with a modular architecture, offering interchangeable line cards that facilitate customization according to specific network needs. This design allows organizations to start with basic configurations and expand their systems by adding additional modules as required. This modularity is particularly beneficial for organizations anticipating growth or changes in their networking requirements.

Another essential technology integrated into the NETBuilder II is Virtual LAN (VLAN) support. VLANs provide the ability to segment network traffic effectively, which enhances security and optimizes performance. By segregating traffic, organizations can minimize broadcast domains and improve overall network efficiency while maintaining strict control over data access.

Furthermore, the device is designed with advanced routing capabilities, supporting protocols like RIP, OSPF, and PIM. These routing features are crucial for organizations that need to manage complex data flows and ensure efficient path selection for data packets, ultimately contributing to a more reliable network infrastructure.

In terms of management, the NETBuilder II offers support for SNMP, simplifying the monitoring and management of network devices. This feature enables IT administrators to track performance, troubleshoot issues in real-time, and maintain optimal operational conditions.

The 3Com NETBuilder II also boasts a solid reputation for reliability and durability, making it suitable for mission-critical applications in various industries. Its robust nature ensures continuous uptime and service reliability, which is paramount in today's increasingly connected business landscape.

Overall, the 3Com NETBuilder II is an influential piece of networking technology. Its combination of modularity, advanced routing features, VLAN support, and high-performance capabilities make it a key asset for enterprises looking to build a scalable, efficient, and reliable network infrastructure.