3Com NETBuilder II manual Appendix C Technical Support, Automated Fax Service

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Appendix C

Technical Support

3Com provides easy access to technical support information through a variety of services. This appendix describes these services.

Automated Fax Service

3Com’s interactive fax service, 3ComFacts SM, provides technical information on 3Com products 24 hours a day, seven days a week. To access this service, dial 1-(408)-727-7021 from anywhere in the world using your touch tone telephone. In Europe, call (44) 442 278279.

Free local access is available within the following countries by using the numbers listed:

France

05 90 81 58

Germany

0130 81 80 63

Italy

1678 99085

Netherlands

06 0228049

Sweden

020 792954

U.K.

0800 626403

Within this service, you may choose to access CardFactsSM, containing adapter information, or NetFactsSM, containing network system product information.

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CardFacts provides adapter installation diagrams, configuration drawings, troubleshooting instruction, and technical articles. Document 9999 provides you with an index of adapter documents.

NetFacts provides data sheets and technical articles on 3Com’s hub, bridge, router, terminal server, and software products. Document 8888 provides you with an index of system product documents.

On-line Technical Services

You can access the following on-line services for software updates, drivers, technical tips, and product information.

3Com Product Information Service

Ask3ComSM is a CompuServeSM-based service containing patches and drivers, technical articles about all 3Com products and an interactive forum for technical questions. To use Ask3Com, you need a CompuServe account. Log in to CompuServe, type GO THREECOM and press [Enter] to see the Ask3Com main menu.

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Contents Member of the NETBuilder family NETBuilder II Hssi Module Installation Guide3Com Corporation Bayfront Plaza Santa Clara California Before You Begin How to Use This GuideConventions If you are looking for Turn toSpecial Messages Before Installing the Hssi Module Chapter InstallationObserve appropriate ESD precautions Inspect the Hssi module for shipping damageVerify that you have received all the contents Select an I/O slot in which to install the Hssi module Installing the Hssi ModuleHand tighten the captive screws. Do not use a screwdriver Lock the board in the slotCabling the Hssi Module for Network Connection Hotswap Internal Loopback testTroubleshooting Startup Problems Chapter Troubleshooting and MaintenancePreventive Maintenance Maintaining the Hssi ModuleReplacing the Hssi Module LED Normal Color Indicates Behavior Appendix a Hssi Module ComponentsLEDs Location Connector Number of pins Purpose Connectors Specifications Attribute DescriptionType Y Type 3 to access the MAC address of the Hssi moduleAppendix B Displaying the MAC Address Displaying the MAC Address On-line Technical Services Automated Fax Service3Com Product Information Service Appendix C Technical SupportAdditional Technical Support Services Warranty Information3Com Documentation on CD-ROM Adapter-Specific Bulletin Board System BBSReturning Products for Repair Before Contacting Your Network SupplierAdditional 3Com Support Services Preparing Your Equipment for Shipment Equipment Warranties and Repair ServicesEurope and Africa Technical Support
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