3Com NETBuilder II manual Europe and Africa, Equipment Warranties and Repair Services

Page 21

Technical Support

C-5

Additional Technical Support Services

■

■

■

Factory repair service

Spare parts

Software update service

You can receive information about these programs and services from your authorized 3Com network supplier or directly from 3Com by calling 1-800-NET-3Com or the 3Com sales office nearest you.

Europe and Africa

Authorized 3Com network suppliers often are equipped to provide repair service. Contact your network supplier first for assistance. If your equipment needs repairs that are not available from your network supplier, or if you purchased your equipment directly from 3Com, you or your network supplier usually will send the equipment to the 3Com Europe repair center in England.

Equipment Warranties and Repair Services

3Com’s warranty varies by product. For warranty information on your product, refer to your purchase agreement. If you are a non-contracted end customer, refer to the warranty card accompanying the product, or contact your authorized 3Com network supplier for assistance.

3Com Europe offers a 30-day exchange/repair service (in-house) for most products. A standard charge is made on all items returned for exchange or repair when the product’s warranty has expired, whether or not the item is found to be faulty.

When you send items to 3Com Europe for repair, you are responsible for paying all shipping or freight charges. 3Com Europe pays all return freight charges.

3Com Europe may exchange your equipment for an identical part. If you require that your original equipment be repaired rather than exchanged, please note this on the documents you send with your equipment.

Returning Products for Repair

Before you return any product for repair, contact 3Com’s European Repair Services by phone or fax with your purchase order or reference number, and include shipping and flight information with the shipping date.

■

■

Phone: (44) 44 2 278 125

Fax: (44) 44 2 236 824

The account administrator for your country will assist you with your repair needs.

Preparing Your Equipment for Shipment

To ensure that your equipment arrives without damage and can be traced through the repair process, please prepare it in the following manner:

■

■

Attach a reference number to equipment that is under warranty.

Include a purchase order for the repair work if the equipment is not under warranty.

Page 20 Page 22
Image 21
Page 20 Page 22
Contents Member of the NETBuilder family NETBuilder II Hssi Module Installation Guide3Com Corporation Bayfront Plaza Santa Clara California Before You Begin How to Use This GuideConventions If you are looking for Turn toSpecial Messages Before Installing the Hssi Module Chapter InstallationObserve appropriate ESD precautions Inspect the Hssi module for shipping damageVerify that you have received all the contents Select an I/O slot in which to install the Hssi module Installing the Hssi ModuleHand tighten the captive screws. Do not use a screwdriver Lock the board in the slotCabling the Hssi Module for Network Connection Hotswap Internal Loopback testTroubleshooting Startup Problems Chapter Troubleshooting and MaintenancePreventive Maintenance Maintaining the Hssi ModuleReplacing the Hssi Module Appendix a Hssi Module Components LEDsLED Normal Color Indicates Behavior Location Connector Number of pins Purpose ConnectorsSpecifications Attribute DescriptionType 3 to access the MAC address of the Hssi module Appendix B Displaying the MAC AddressType Y Displaying the MAC Address On-line Technical Services Automated Fax Service3Com Product Information Service Appendix C Technical SupportAdditional Technical Support Services Warranty Information3Com Documentation on CD-ROM Adapter-Specific Bulletin Board System BBSReturning Products for Repair Before Contacting Your Network SupplierAdditional 3Com Support Services Equipment Warranties and Repair Services Europe and AfricaPreparing Your Equipment for Shipment Technical Support

NETBuilder II specifications

The 3Com NETBuilder II is a robust networking solution designed to meet the requirements of enterprise-level organizations. Launched in the late 1990s, this platform was celebrated for its advanced features and high-performance capabilities. As a modular, multi-layer switch, it provides flexible configurations that allow businesses to scale their networks according to changing demands.

One of the standout features of the NETBuilder II is its support for both Layer 2 and Layer 3 switching. This dual functionality enables efficient data handling at various layers of the OSI model, allowing for improved network efficiency and reduced latency. With support for both Ethernet and Fast Ethernet, the device delivers high-speed connectivity to enhance data transmission rates across the network.

The NETBuilder II is equipped with a modular architecture, offering interchangeable line cards that facilitate customization according to specific network needs. This design allows organizations to start with basic configurations and expand their systems by adding additional modules as required. This modularity is particularly beneficial for organizations anticipating growth or changes in their networking requirements.

Another essential technology integrated into the NETBuilder II is Virtual LAN (VLAN) support. VLANs provide the ability to segment network traffic effectively, which enhances security and optimizes performance. By segregating traffic, organizations can minimize broadcast domains and improve overall network efficiency while maintaining strict control over data access.

Furthermore, the device is designed with advanced routing capabilities, supporting protocols like RIP, OSPF, and PIM. These routing features are crucial for organizations that need to manage complex data flows and ensure efficient path selection for data packets, ultimately contributing to a more reliable network infrastructure.

In terms of management, the NETBuilder II offers support for SNMP, simplifying the monitoring and management of network devices. This feature enables IT administrators to track performance, troubleshoot issues in real-time, and maintain optimal operational conditions.

The 3Com NETBuilder II also boasts a solid reputation for reliability and durability, making it suitable for mission-critical applications in various industries. Its robust nature ensures continuous uptime and service reliability, which is paramount in today's increasingly connected business landscape.

Overall, the 3Com NETBuilder II is an influential piece of networking technology. Its combination of modularity, advanced routing features, VLAN support, and high-performance capabilities make it a key asset for enterprises looking to build a scalable, efficient, and reliable network infrastructure.
Top Page Image Contents