3Com NETBuilder II manual Additional 3Com Support Services

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C-4 Technical Support

Additional Technical Support Services

Failure symptoms with diagnostic error messages, if applicable Proof of purchase for warranty repairs

If you send a product to 3Com for repair without an RMA number displayed clearly on the outside of the box, it will be returned to you unopened.

Paying for Repairs. You may pay for repairs by C.O.D., MasterCard®, or VISA®. Terms are available only if you have prearranged a special authorization with the 3Com credit department and you enclose a copy of the purchase order with the equipment.

3Com reserves the right to charge for “no problem found,” regardless of the product warranty status.

Packing and Shipping Products to 3Com. To ensure the safe arrival and speedy repair of your equipment, follow these packing and shipping guidelines:

Package carefully, using the original container if possible.

Wrap controller boards and adapters in antistatic material.

Do not include cables, software, or documentation.

Include any problem diagnostic information.

Include a packing list, purchase order, and other repair documentation.

Print the RMA number clearly on the outside of the box. (If you send a product to 3Com for repair without an RMA number displayed clearly on the outside of the box, it will be returned to you unopened.)

Prepay the shipping costs to 3Com.

Ship your products to:

3Com Corporation

5400 Bayfront Plaza

RMA Receiving, Attention: RMA (your RMA number) Santa Clara, CA 95052-8145

3Com returns products by air freight, priority 2, and pays all return shipping costs.

Repair Timeframes. Repairs may take up to thirty (30) working days in-house. A 24-hour turnaround option, which includes priority 1 return air freight, is available for an additional expedite charge.

Additional 3Com Support Services

If you want to supplement your network supplier’s service, 3Com offers a variety of technical support services including:

Network Integration Service, a set of professional services that can assist you with large-scale, complex projects

Annual on-site support contracts

Annual hardware maintenance contracts

Technical support service by telephone

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Contents NETBuilder II Hssi Module Installation Guide Member of the NETBuilder family3Com Corporation Bayfront Plaza Santa Clara California How to Use This Guide Before You BeginConventions If you are looking for Turn toSpecial Messages Chapter Installation Before Installing the Hssi ModuleObserve appropriate ESD precautions Inspect the Hssi module for shipping damageVerify that you have received all the contents Installing the Hssi Module Select an I/O slot in which to install the Hssi moduleLock the board in the slot Hand tighten the captive screws. Do not use a screwdriverCabling the Hssi Module for Network Connection Internal Loopback test HotswapChapter Troubleshooting and Maintenance Troubleshooting Startup ProblemsPreventive Maintenance Maintaining the Hssi ModuleReplacing the Hssi Module LED Normal Color Indicates Behavior Appendix a Hssi Module ComponentsLEDs Connectors Location Connector Number of pins PurposeSpecifications Attribute DescriptionType Y Type 3 to access the MAC address of the Hssi moduleAppendix B Displaying the MAC Address Displaying the MAC Address Automated Fax Service On-line Technical Services3Com Product Information Service Appendix C Technical SupportWarranty Information Additional Technical Support Services3Com Documentation on CD-ROM Adapter-Specific Bulletin Board System BBSBefore Contacting Your Network Supplier Returning Products for RepairAdditional 3Com Support Services Preparing Your Equipment for Shipment Equipment Warranties and Repair ServicesEurope and Africa Technical Support

NETBuilder II specifications

The 3Com NETBuilder II is a robust networking solution designed to meet the requirements of enterprise-level organizations. Launched in the late 1990s, this platform was celebrated for its advanced features and high-performance capabilities. As a modular, multi-layer switch, it provides flexible configurations that allow businesses to scale their networks according to changing demands.

One of the standout features of the NETBuilder II is its support for both Layer 2 and Layer 3 switching. This dual functionality enables efficient data handling at various layers of the OSI model, allowing for improved network efficiency and reduced latency. With support for both Ethernet and Fast Ethernet, the device delivers high-speed connectivity to enhance data transmission rates across the network.

The NETBuilder II is equipped with a modular architecture, offering interchangeable line cards that facilitate customization according to specific network needs. This design allows organizations to start with basic configurations and expand their systems by adding additional modules as required. This modularity is particularly beneficial for organizations anticipating growth or changes in their networking requirements.

Another essential technology integrated into the NETBuilder II is Virtual LAN (VLAN) support. VLANs provide the ability to segment network traffic effectively, which enhances security and optimizes performance. By segregating traffic, organizations can minimize broadcast domains and improve overall network efficiency while maintaining strict control over data access.

Furthermore, the device is designed with advanced routing capabilities, supporting protocols like RIP, OSPF, and PIM. These routing features are crucial for organizations that need to manage complex data flows and ensure efficient path selection for data packets, ultimately contributing to a more reliable network infrastructure.

In terms of management, the NETBuilder II offers support for SNMP, simplifying the monitoring and management of network devices. This feature enables IT administrators to track performance, troubleshoot issues in real-time, and maintain optimal operational conditions.

The 3Com NETBuilder II also boasts a solid reputation for reliability and durability, making it suitable for mission-critical applications in various industries. Its robust nature ensures continuous uptime and service reliability, which is paramount in today's increasingly connected business landscape.

Overall, the 3Com NETBuilder II is an influential piece of networking technology. Its combination of modularity, advanced routing features, VLAN support, and high-performance capabilities make it a key asset for enterprises looking to build a scalable, efficient, and reliable network infrastructure.