Additional Technical Support Services
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Failure symptoms with diagnostic error messages, if applicable Proof of purchase for warranty repairs
If you send a product to 3Com for repair without an RMA number displayed clearly on the outside of the box, it will be returned to you unopened.
Paying for Repairs. You may pay for repairs by C.O.D., MasterCard®, or VISA®. Terms are available only if you have prearranged a special authorization with the 3Com credit department and you enclose a copy of the purchase order with the equipment.
3Com reserves the right to charge for “no problem found,” regardless of the product warranty status.
Packing and Shipping Products to 3Com. To ensure the safe arrival and speedy repair of your equipment, follow these packing and shipping guidelines:
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Package carefully, using the original container if possible.
Wrap controller boards and adapters in antistatic material.
Do not include cables, software, or documentation.
Include any problem diagnostic information.
Include a packing list, purchase order, and other repair documentation.
Print the RMA number clearly on the outside of the box. (If you send a product to 3Com for repair without an RMA number displayed clearly on the outside of the box, it will be returned to you unopened.)
Prepay the shipping costs to 3Com.
Ship your products to:
3Com Corporation
5400 Bayfront Plaza
RMA Receiving, Attention: RMA (your RMA number) Santa Clara, CA
3Com returns products by air freight, priority 2, and pays all return shipping costs.
Repair Timeframes. Repairs may take up to thirty (30) working days
Additional 3Com Support Services
If you want to supplement your network supplier’s service, 3Com offers a variety of technical support services including:
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Network Integration Service, a set of professional services that can assist you with
Annual
Annual hardware maintenance contracts
Technical support service by telephone