Honeywell CV31 user manual How to Troubleshoot the Computer, Wi-Fi Connection Problems

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Chapter 5 — Troubleshoot and Maintain the Computer

How to Troubleshoot the Computer

These troubleshooting tables may help you fix some common problems you may experience with your computer.

Note: If you send the computer in for service, it is your responsibility to save the computer data and its configuration. Honeywell only ensures that the hardware matches the original configuration when repairing or replacing the computer.

Wi-Fi Connection Problems

Use this section to find possible solutions to Wi-Fi connection problems.

Wi-Fi Connection Problems and Possible Solutions

Problem	Possible Solution

When you turn on the	The host PC may have deactivated or lost
computer after it was	the current terminal emulation session. In
suspended for 10 to 15	a TCP/IP direct connect network, turn off
minutes or longer, the	the “Keep Alive” message from host PC
computer can no longer send	to maintain the TCP session while the
or receive messages over the	computer is suspended.
network.

The computer is connected to	Move closer to an access point or to a
the network, and you move to	different location to reestablish
a new site to collect data.	communications until you reconnect with
Now, your computer is not	the network. Any data collected while out
connected to the network.	of range is transmitted over the network.

The computer appears to be	Move closer to an access point or to a
connected to the network, but	different location to reestablish
you cannot establish a	communications until you reconnect with
terminal emulation session	the network. Any data collected while out
with the host PC.	of range is transmitted over the network.

The computer appears to be	There may be a problem with the
connected to the network, but	connection between the access point and
the host PC is not receiving	the host PC. Check with network
any information from the	administrator or use your access point
computer.	user manual.

56	Thor CV31 Vehicle-Mount Computer User Manual

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Contents Thor CV31 Trademarks DisclaimerPatents Contents About the User Interface and Installed Applications Configure the ComputerManage the Computer Device Settings SpecificationsTroubleshoot and Maintain the Computer Safety Information Global Services and SupportWarranty Information Web Support Before You BeginWho Should Read This Manual Related DocumentsSend Feedback Telephone SupportAbout the Computer Features About the Thor CV31 CV31 Buttons About the ButtonsCallout Button Description About the Power Button Configure the Power ButtonAbout the Power Options Power Button ActionsPower Options Menu Option DescriptionAbout the Ports and Connectors Configure the Power Options MenuPage CV31 Ports and Connectors Callout Connector DescriptionCOM1 COM3About the Status LEDs Status LED DescriptionsCallout Color DescriptionHow to Supply Power to the CV31 About the Backup Battery Check the Status of the Backup BatteryCV31 Power Supply Options for a New Installation Tap Start Settings Control PanelHow to Mount the CV31 How to Connect a ScannerDisable Backup Battery Charging USBDefault COM Port Scanner Settings COM Port Default Scanner Model Default Scanner SettingsAbout Serial Scanners Connect a Serial ScannerHow to Connect a Headset About USB Scanners Connect a USB ScannerHow to Change the Volume Methods to Change the VolumeConnect an External Keyboard About External AntennasInstall an External Antenna About the Bar Code Slot ReaderInstall a microSD Card Configure the Bar Code Slot ReaderSelect Enable Scanner Port About the Computer Features CV31 Accessories CV31 AccessoriesAccessory Description Screen CV31 Accessories About the User Interface and Installed Applications About the User Interface About the Touch ScreenAbout Screen Gestures Screen GesturesApplications Installed on the Computer Applications Installed on the ComputerCalibrate the Touch Screen Icon Application DescriptionAbout HTML5 Browser Downloadable Applications for the ComputerAbout Launcher for Windows About Intermec Terminal Emulator About SmartSystemsAbout the User Interface and Installed Applications Configure the Computer How to Configure the Computer About Intermec Settings on the ComputerStart Intermec Settings About the Structure of Intermec Settings Data Collection Option Parameters You Can ConfigureCommunications Option Parameters You Can Configure Data Collection MenuDevice Settings Menu Device Settings Option Parameters You Can ConfigurePrinter Options Parameters You Can Configure Printers MenuSmartSystems Information Menu Device Monitor MenuLicense Manager Menu Virtual Wedge MenuCore Messaging Service Menu Core Messaging Service Options Parameters You Can ConfigureRfid Options Parameters You Can Configure Rfid MenuEnable Intermec Settings Password How to Navigate in Intermec SettingsTap Menu Enter Password Hide Menu Items in Intermec Settings Restore Default SettingsSelect Hide Menu Item Configure the Computer Remotely with SmartSystems About Bluetooth CommunicationsSelect Start Intermec Settings About Network CommunicationsConnect a Bluetooth Scanner with the Quick Connect Bar Code Configure Bluetooth CommunicationsTap Communications Bluetooth Connect a Bluetooth Scanner with the Wireless Scanning App Connect to a Bluetooth PrinterLoad a Certificate About Wireless SecurityWEP Select a Funk Security Profile Select Communications 802.11 Radio Funk SecurityFor 8021x, select TTLS, PEAP, EAP-FAST, or TLS For Association, select WPA or WPA2For Validate Server Certificate, select Yes Configure 802.1x Security with Funk Security Configure Leap Security with Funk SecurityFor Association, select Open For Association, select Open, WPA, WPA2, or Network EAPConfigure Static WEP Security with Funk Security Use Open No Security Associations with Funk SecurityConfigure the Computer Manage the Computer How to Manage the Computer with CloneNGo How to Manage the Computer in Your NetworkHow to Manage the Computer with SmartSystems How to Manage the Computer with Third-Party Software How to Develop and Install ApplicationsHow to Package Your Application Install Applications with SmartSystems Install Applications with Microsoft Synchronization SoftwareInstall Applications with a USB Device Install Applications with a microSD CardHow to Launch Applications Automatically How to Update the System Software Update the Computer with SmartSystemsUpdate the Computer with a microSD Card Manage the Computer Troubleshoot and Maintain the Computer How to Troubleshoot the Computer Wi-Fi Connection ProblemsWi-Fi Connection Problems and Possible Solutions Problem Possible SolutionHow to Check Wi-Fi Network Status 802.1x Security ProblemsISpyWiFi Tabs 802.1x Security Problems and Possible Solutions802.1x Security Problems and Possible Solutions Problems Reading Bar Codes Problems Reading Bar CodesScanner Settings . Make sure Go to Data CollectionData Collection Symbologies for Problems Using the Computer Problems Using the ComputerCall Product Support Find Your Configuration NumberFind Your Operating System Version How to Restart the Computer Clean the ComputerReboot the Computer Reset the ComputerTroubleshoot and Maintain the Computer Specifications Physical and Environmental Specifications Physical DimensionsSpecification Measure Power and Electrical SpecificationsScreen Specifications Bar Code SymbologiesKeyboard Options EAN/UPCCOM 1 and COM 3 Ports Pin AssignmentsMSI Pin Signal Description USB PortCOM 1 and COM 3 Port Pin Assignments USB Port Pin AssignmentsPower Connector Power Connector Pin AssignmentsDevice Settings Default Configuration Default ConfigurationData Collection Settings Symbology SettingsSymbology Option Settings Symbology Option Default ValueScanner Settings Scanner Setting Default ValueImager Settings Imager Setting Default ValueRfid Settings Decode Security SettingsApplication Connection Settings Reader 1 Settings Reader 1 Setting Default ValueRfid Module Settings Rfid Module Setting Default ValueCommunications Settings Radio SettingsFunk Security Settings CommunicationsEthernet Adapter Settings IP Settings Default ValueEAP/MD5 CckmDevice Settings Bluetooth SettingsDevice Settings Power Management SettingsCore Messaging Service Screen SettingsCore Messaging Service Settings Device Monitor SettingsVirtual Wedge Settings Virtual Wedge Setting Default ValueVirtual Wedge Read Report = EventHoneywell Scanning & Mobility