Honeywell CV31 user manual Call Product Support, Find Your Configuration Number

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Chapter 5 — Troubleshoot and Maintain the Computer

Call Product Support

If you are having trouble using your computer and you cannot find a solution in this user manual or from the Knowledge Base (www.hsmknowledgebase.com) or Technical Support Portal (www.hsmsupportportal.com), you can contact Customer Support. For our latest contact information, go to www.honeywellaidc.com/locations.

Before you call Product Support, have this information ready:

•Configuration number (CN) and serial number (SN), available from the Device Health dashboard

•Operating system version

•Power management settings

•Wireless security settings

•SmartSystems Platform Bundle (SSPB) version

•Intermec Terminal Emulation (ITE) version and protocol, available from the ITE main screen.

Or, programming language of your custom application and tools used to create it.

Find Your Configuration Number

Before you call Intermec Product Support, you need know the configuration number of your computer.

1Press to open the Device Health Dashboard.

2Double-tap Information. The Hardware Configuration field displays the configuration number.

Find Your Operating System Version

Before you call Intermec Product Support, you need know the operating system version on your computer.

1Press to open the Device Health Dashboard.

2Double-tap Information. The OS Version field displays the operating system version.

62	Thor CV31 Vehicle-Mount Computer User Manual

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Contents Thor CV31 Trademarks DisclaimerPatents Contents About the User Interface and Installed Applications Configure the ComputerManage the Computer Device Settings SpecificationsTroubleshoot and Maintain the Computer Warranty Information Web Support Safety InformationGlobal Services and Support Before You BeginSend Feedback Who Should Read This ManualRelated Documents Telephone SupportAbout the Computer Features About the Thor CV31 CV31 Buttons About the ButtonsCallout Button Description About the Power Options About the Power ButtonConfigure the Power Button Power Button ActionsPower Options Menu Option DescriptionAbout the Ports and Connectors Configure the Power Options MenuPage COM1 CV31 Ports and ConnectorsCallout Connector Description COM3Callout About the Status LEDsStatus LED Descriptions Color DescriptionHow to Supply Power to the CV31 CV31 Power Supply Options for a New Installation About the Backup BatteryCheck the Status of the Backup Battery Tap Start Settings Control PanelDisable Backup Battery Charging How to Mount the CV31How to Connect a Scanner USBAbout Serial Scanners Default COM Port Scanner SettingsCOM Port Default Scanner Model Default Scanner Settings Connect a Serial ScannerHow to Connect a Headset About USB Scanners Connect a USB ScannerHow to Change the Volume Methods to Change the VolumeConnect an External Keyboard About External AntennasInstall an External Antenna About the Bar Code Slot ReaderInstall a microSD Card Configure the Bar Code Slot ReaderSelect Enable Scanner Port About the Computer Features CV31 Accessories CV31 AccessoriesAccessory Description Screen CV31 Accessories About the User Interface and Installed Applications About Screen Gestures About the User InterfaceAbout the Touch Screen Screen GesturesCalibrate the Touch Screen Applications Installed on the ComputerApplications Installed on the Computer Icon Application DescriptionAbout HTML5 Browser Downloadable Applications for the ComputerAbout Launcher for Windows About Intermec Terminal Emulator About SmartSystemsAbout the User Interface and Installed Applications Configure the Computer How to Configure the Computer About Intermec Settings on the ComputerStart Intermec Settings Communications Option Parameters You Can Configure About the Structure of Intermec SettingsData Collection Option Parameters You Can Configure Data Collection MenuPrinter Options Parameters You Can Configure Device Settings MenuDevice Settings Option Parameters You Can Configure Printers MenuLicense Manager Menu SmartSystems Information MenuDevice Monitor Menu Virtual Wedge MenuRfid Options Parameters You Can Configure Core Messaging Service MenuCore Messaging Service Options Parameters You Can Configure Rfid MenuEnable Intermec Settings Password How to Navigate in Intermec SettingsTap Menu Enter Password Hide Menu Items in Intermec Settings Restore Default SettingsSelect Hide Menu Item Select Start Intermec Settings Configure the Computer Remotely with SmartSystemsAbout Bluetooth Communications About Network CommunicationsConnect a Bluetooth Scanner with the Quick Connect Bar Code Configure Bluetooth CommunicationsTap Communications Bluetooth Connect a Bluetooth Scanner with the Wireless Scanning App Connect to a Bluetooth PrinterLoad a Certificate About Wireless SecurityWEP Select a Funk Security Profile Select Communications 802.11 Radio Funk SecurityFor 8021x, select TTLS, PEAP, EAP-FAST, or TLS For Association, select WPA or WPA2For Validate Server Certificate, select Yes For Association, select Open Configure 802.1x Security with Funk SecurityConfigure Leap Security with Funk Security For Association, select Open, WPA, WPA2, or Network EAPConfigure Static WEP Security with Funk Security Use Open No Security Associations with Funk SecurityConfigure the Computer Manage the Computer How to Manage the Computer with CloneNGo How to Manage the Computer in Your NetworkHow to Manage the Computer with SmartSystems How to Manage the Computer with Third-Party Software How to Develop and Install ApplicationsHow to Package Your Application Install Applications with SmartSystems Install Applications with Microsoft Synchronization SoftwareInstall Applications with a USB Device Install Applications with a microSD CardHow to Launch Applications Automatically How to Update the System Software Update the Computer with SmartSystemsUpdate the Computer with a microSD Card Manage the Computer Troubleshoot and Maintain the Computer Wi-Fi Connection Problems and Possible Solutions How to Troubleshoot the ComputerWi-Fi Connection Problems Problem Possible SolutionISpyWiFi Tabs How to Check Wi-Fi Network Status802.1x Security Problems 802.1x Security Problems and Possible Solutions802.1x Security Problems and Possible Solutions Scanner Settings . Make sure Problems Reading Bar Codes Problems Reading Bar Codes Go to Data CollectionData Collection Symbologies for Problems Using the Computer Problems Using the ComputerCall Product Support Find Your Configuration NumberFind Your Operating System Version Reboot the Computer How to Restart the ComputerClean the Computer Reset the ComputerTroubleshoot and Maintain the Computer Specifications Specification Measure Physical and Environmental SpecificationsPhysical Dimensions Power and Electrical SpecificationsKeyboard Options Screen SpecificationsBar Code Symbologies EAN/UPCCOM 1 and COM 3 Ports Pin AssignmentsMSI COM 1 and COM 3 Port Pin Assignments Pin Signal DescriptionUSB Port USB Port Pin AssignmentsPower Connector Power Connector Pin AssignmentsDevice Settings Data Collection Settings Default ConfigurationDefault Configuration Symbology SettingsSymbology Option Settings Symbology Option Default ValueImager Settings Scanner SettingsScanner Setting Default Value Imager Setting Default ValueRfid Settings Decode Security SettingsApplication Connection Settings Rfid Module Settings Reader 1 SettingsReader 1 Setting Default Value Rfid Module Setting Default ValueFunk Security Settings Communications SettingsRadio Settings CommunicationsEAP/MD5 Ethernet Adapter SettingsIP Settings Default Value CckmDevice Settings Device SettingsBluetooth Settings Power Management SettingsCore Messaging Service Settings Core Messaging ServiceScreen Settings Device Monitor SettingsVirtual Wedge Virtual Wedge SettingsVirtual Wedge Setting Default Value Read Report = EventHoneywell Scanning & Mobility