Honeywell CV31 user manual Problems Using the Computer

Page 69

Chapter 5 — Troubleshoot and Maintain the Computer

Problems Using the Computer

You can troubleshoot general problems while using the computer. Before you call Intermec Product Support, look for your problem in the next table, and try the possible solutions.

Problems Using the Computer

Problem

Possible Solution

 

 

You tap the screen and nothing

Align the screen.

happens.

 

 

 

 

 

You press the Power button and

•

The battery may be completely

nothing happens.

 

drained. Replace or charge the

 

 

battery.

 

•

Restart the computer.

 

 

 

The computer appears to be

•

Press the Power button and select

locked up, and you cannot enter

 

Suspend. Press the Power button

data.

 

again to turn the screen back on.

 

•

Press the Power button and select

 

 

Reboot.

 

•

Cold boot the computer.

 

•

Reload the firmware.

 

 

You installed an external

Manually enable the antenna:

antenna, but the computer does

1

Tap Start > Settings > Control

not detect it.

 

Panel > Intermec Settings.

 

 

 

2

Tap Device Settings > Antenna.

 

3

Under Force external antenna,

 

 

select Enabled.

 

 

You connected a serial printer to

By default, COM1 and COM3 are

COM1 or COM3, but your

enabled for serial scanners. You need

application cannot open the

to disable the COM port for scanners:

COM port.

1

Start Intermec Settings.

 

 

2

Tap Data Collection > Tethered

 

 

Scanners > Tethered Scanner

 

 

(COM1 or COM3) > Enable

 

 

scanner port.

 

3

Clear the Enable scanner port

 

 

check box.

 

 

 

Thor CV31 Vehicle-Mount Computer User Manual

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Contents Thor CV31 Disclaimer TrademarksPatents Contents Configure the Computer About the User Interface and Installed ApplicationsManage the Computer Specifications Device SettingsTroubleshoot and Maintain the Computer Global Services and Support Safety InformationWarranty Information Web Support Before You BeginRelated Documents Who Should Read This ManualSend Feedback Telephone SupportAbout the Computer Features About the Thor CV31 About the Buttons CV31 ButtonsCallout Button Description Configure the Power Button About the Power ButtonAbout the Power Options Power Button ActionsOption Description Power Options MenuConfigure the Power Options Menu About the Ports and ConnectorsPage Callout Connector Description CV31 Ports and ConnectorsCOM1 COM3Status LED Descriptions About the Status LEDsCallout Color DescriptionHow to Supply Power to the CV31 Check the Status of the Backup Battery About the Backup BatteryCV31 Power Supply Options for a New Installation Tap Start Settings Control PanelHow to Connect a Scanner How to Mount the CV31Disable Backup Battery Charging USBCOM Port Default Scanner Model Default Scanner Settings Default COM Port Scanner SettingsAbout Serial Scanners Connect a Serial ScannerAbout USB Scanners Connect a USB Scanner How to Connect a HeadsetMethods to Change the Volume How to Change the VolumeAbout External Antennas Connect an External KeyboardAbout the Bar Code Slot Reader Install an External AntennaConfigure the Bar Code Slot Reader Install a microSD CardSelect Enable Scanner Port About the Computer Features CV31 Accessories CV31 AccessoriesAccessory Description Screen CV31 Accessories About the User Interface and Installed Applications About the Touch Screen About the User InterfaceAbout Screen Gestures Screen GesturesApplications Installed on the Computer Applications Installed on the ComputerCalibrate the Touch Screen Icon Application DescriptionDownloadable Applications for the Computer About HTML5 BrowserAbout Launcher for Windows About SmartSystems About Intermec Terminal EmulatorAbout the User Interface and Installed Applications Configure the Computer About Intermec Settings on the Computer How to Configure the ComputerStart Intermec Settings Data Collection Option Parameters You Can Configure About the Structure of Intermec SettingsCommunications Option Parameters You Can Configure Data Collection MenuDevice Settings Option Parameters You Can Configure Device Settings MenuPrinter Options Parameters You Can Configure Printers MenuDevice Monitor Menu SmartSystems Information MenuLicense Manager Menu Virtual Wedge MenuCore Messaging Service Options Parameters You Can Configure Core Messaging Service MenuRfid Options Parameters You Can Configure Rfid MenuHow to Navigate in Intermec Settings Enable Intermec Settings PasswordTap Menu Enter Password Restore Default Settings Hide Menu Items in Intermec SettingsSelect Hide Menu Item About Bluetooth Communications Configure the Computer Remotely with SmartSystemsSelect Start Intermec Settings About Network CommunicationsConfigure Bluetooth Communications Connect a Bluetooth Scanner with the Quick Connect Bar CodeTap Communications Bluetooth Connect to a Bluetooth Printer Connect a Bluetooth Scanner with the Wireless Scanning AppAbout Wireless Security Load a CertificateWEP Select Communications 802.11 Radio Funk Security Select a Funk Security ProfileFor Association, select WPA or WPA2 For 8021x, select TTLS, PEAP, EAP-FAST, or TLSFor Validate Server Certificate, select Yes Configure Leap Security with Funk Security Configure 802.1x Security with Funk SecurityFor Association, select Open For Association, select Open, WPA, WPA2, or Network EAPUse Open No Security Associations with Funk Security Configure Static WEP Security with Funk SecurityConfigure the Computer Manage the Computer How to Manage the Computer in Your Network How to Manage the Computer with CloneNGoHow to Manage the Computer with SmartSystems How to Develop and Install Applications How to Manage the Computer with Third-Party SoftwareHow to Package Your Application Install Applications with Microsoft Synchronization Software Install Applications with SmartSystemsInstall Applications with a microSD Card Install Applications with a USB DeviceHow to Launch Applications Automatically Update the Computer with SmartSystems How to Update the System SoftwareUpdate the Computer with a microSD Card Manage the Computer Troubleshoot and Maintain the Computer Wi-Fi Connection Problems How to Troubleshoot the ComputerWi-Fi Connection Problems and Possible Solutions Problem Possible Solution802.1x Security Problems How to Check Wi-Fi Network StatusISpyWiFi Tabs 802.1x Security Problems and Possible Solutions802.1x Security Problems and Possible Solutions Problems Reading Bar Codes Problems Reading Bar CodesScanner Settings . Make sure Go to Data CollectionData Collection Symbologies for Problems Using the Computer Problems Using the ComputerFind Your Configuration Number Call Product SupportFind Your Operating System Version Clean the Computer How to Restart the ComputerReboot the Computer Reset the ComputerTroubleshoot and Maintain the Computer Specifications Physical Dimensions Physical and Environmental SpecificationsSpecification Measure Power and Electrical SpecificationsBar Code Symbologies Screen SpecificationsKeyboard Options EAN/UPCPin Assignments COM 1 and COM 3 PortsMSI USB Port Pin Signal DescriptionCOM 1 and COM 3 Port Pin Assignments USB Port Pin AssignmentsPower Connector Pin Assignments Power ConnectorDevice Settings Default Configuration Default ConfigurationData Collection Settings Symbology SettingsSymbology Option Default Value Symbology Option SettingsScanner Setting Default Value Scanner SettingsImager Settings Imager Setting Default ValueDecode Security Settings Rfid SettingsApplication Connection Settings Reader 1 Setting Default Value Reader 1 SettingsRfid Module Settings Rfid Module Setting Default ValueRadio Settings Communications SettingsFunk Security Settings CommunicationsIP Settings Default Value Ethernet Adapter SettingsEAP/MD5 CckmBluetooth Settings Device SettingsDevice Settings Power Management SettingsScreen Settings Core Messaging ServiceCore Messaging Service Settings Device Monitor SettingsVirtual Wedge Setting Default Value Virtual Wedge SettingsVirtual Wedge Read Report = EventHoneywell Scanning & Mobility
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