Canon DR-M160 manual Common Problems and Solutions

Page 49

0-00-DR-M160_RG_UK.book Page 49 Thursday, June 9, 2011 8:04 PM

Common Problems and Solutions

This section provides recommended solutions to common problems. If you have a problem that is not solved by the following, contact your local authorized Canon dealer.

Problem 1 The scanner will not turn on.

Solutions

Confirm that the AC adapter is plugged firmly into a

 

power outlet.

Problem 2 The scanner is not recognized.

Solutions

(1)

Confirm that the scanner is properly connected to

 

 

the computer with a USB cable.

 

(2)

Confirm that the scanner is turned on. See the

 

 

previous problem (1) if the scanner does not turn

 

 

on.

 

(3)

The computer’s USB interface may not support the

 

 

scanner. The scanner cannot be guaranteed to

 

 

work with all USB interfaces.

 

(4)

Confirm that the supplied USB cable is used to

 

 

connect the scanner to the computer. The scanner

 

 

cannot be guaranteed to work with all available

 

 

USB cables.

 

(5)

If the scanner is connected to the computer via a

 

 

USB hub, try removing the hub and connecting

 

 

directly to the computer.

Problem 3 Documents feed askew (scanned images are

 

slanted).

Solutions

(1)

Align the document guides to fit the documents as

 

 

closely as possible, and load the documents so that

 

 

they feed straightly.

 

(2)

Open the document feed extension support and

 

 

place the document.

 

(3)

Enable [Automatically straightens skewed image]

 

 

(or [Deskew]) in the scanner driver settings.

 

(4)

If many pages have been scanned since roller

 

 

cleaning, clean the rollers. If documents still feed

 

 

askew, roller replacement or other maintenance

may be needed. See Chapter 7 Maintenance for roller replacement procedures.

Problem 4 Both sides are not scanned even when the Duplex

 

scanner driver setting is enabled.

Solutions

In CaptureOnTouch and CapturePerfect, executing a

 

job for which single-sided (simplex) scanning is

 

registered will always result in simplex scanning,

 

regardless of scanner driver settings.

 

To perform duplex scanning, either change the job

 

setting or create another job for duplex scanning.

Problem 5 If white lines or streaks appear in scanned images.

Solutions

Clean both sides of the scanner glass, and the rollers.

 

If a sticky substance such as glue or correction fluid is

 

found, carefully wipe with just enough pressure to clean

 

the area where the lines appear. If the problem cannot

 

be solved by cleaning, the internal glass may be

 

scratched. Contact your local authorized Canon dealer.

Problem 6 Pages are missing.

Solutions

When the scanner driver’s [Scanning Side] setting is

 

[Skip Blank Page], documents with very little black may

 

be unintentionally skipped. Click the [Setting] button

 

and decrease the [Set the likelihood of skipping blank

 

page] value, or select another scan mode setting such

 

as [Simplex] or [Duplex]. If pages are skipped due to

 

the document double feeding, see “Problem 7

 

Documents jam (or double-feed)”.

Problem 7 Documents jam (or double-feed).

Solutions

(1)

If the roller has been installed correctly, clean it if

 

 

necessary.

 

(2)

Proper scanning may not be possible when

 

 

document pages stick together due to static

 

 

electricity. Fan the documents before you load

 

 

them.

 

(3)

Set the scanner to Bypass mode, and manually

 

 

feed the scanner one page at a time.

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Contents Reference Guide Read Carefully Before Opening the Sealed Disk Package DR-M160RGUK.book Page 3 Thursday, June 9, 2011 804 PM Radio Interference Regulations For 120 V models FCC Regulations For 120 V modelInternational Energy Star Office Equipment Program European Union and EEA onlyModel Names Für EmvgTrademarks CopyrightChecking the Accessories Setup GuideSetup Disc Contents System requirements Installing the SoftwareClick Install Software InstallationFor Windows 7/Vista HintDR-M160RGUK.book Page 10 Thursday, June 9, 2011 804 PM Finish When CaptureOnTouch installation is complete, clickDR-M160RGUK.book Page 12 Thursday, June 9, 2011 804 PM Click Exit to finish installing the software Connecting to a Computer Turning Off the Power Turning the Power onIntroduction Symbols Used in This ManualManuals for the Scanner HintTable of Contents Installation Location Important Safety InstructionsAC Adapter Handling Moving the ScannerDisposal When sending the scanner for repairsFeatures of the Scanner Prescan Function Sleep ModeStart Scanning from the Operating Panel Auto StartFront View With the Eject Tray Closed Names and Functions of PartsFront View With the Eject Tray Open Operating Panel Back ViewPlain Paper DocumentsBusiness Card Card plastic or laminatedDR-M160RGUK.book Page 27 Thursday, June 9, 2011 804 PM Scanning multiple documents How to Place DocumentsOpen the document eject tray Pull out the eject support Pull out the feed supportWhen scanning a document one page at a time Bypass mode Placing Cards Scanning with CaptureOnTouch What is CaptureOnTouch?Starting and Exiting CaptureOnTouch Exiting CaptureOnTouch Scan FirstRestarting CaptureOnTouch Operation FlowClick the Start button Set the scan method in the top screenRegistering and Editing Jobs Select Scan JobClick the button Enter the job name, and press the Enter key Hint Selecting a Job and ScanningPlace the document in the scanner. See p Click a job HintWhen Check output after scanning is set to on When Enable continuous scanning is set to onWhen Scan First Scanner SettingsWhen Select Scan Job Operating the scanner with the operating panel buttonsSetting Basic Items Thumbnail Display Area Operation in Continuous Scanning ScreenPreview Area Preview ControlsOther Output Methods Setting the Output MethodScanning with CapturePerfect Set the default paper size and click OK HintScanning with CapturePerfect DR-M160RGUK.book Page 42 Thursday, June 9, 2011 804 PM Replacing Consumable Parts Daily MaintenanceOpening and Closing the Front Unit Open the roller cover Remove the feed roller Replacing the Feed RollerReplacing the Retard Roller Install the new feed roller Close the roller coverClick Canon DR-M160 USB and click Properties Resetting the counterClick the Maintenance tab and then select Reset Auto Power Off SettingClick OK to close the scanner properties Removing the Document Feed Tray Common Problems and Solutions Problem 12 Memory becomes insufficient and scanning stops ProblemFormat Saved as a separate documentRemove the jammed document Clearing a Paper JamDR-M160RGUK.book Page 52 Thursday, June 9, 2011 804 PM Main Unit SpecificationsAC Adapter 100 to 240 V type Exchange roller kit product code 5607B001AA Replacement partsDR-M160RGUK.book Page 55 Thursday, June 9, 2011 804 PM Canon Electronics INC

DR-M160 specifications

The Canon DR-M160 is a compact and powerful document scanner designed to enhance productivity in both small offices and larger enterprises. It offers a blend of performance, reliability, and advanced scanning technologies that make it a go-to solution for businesses seeking efficient document management.

One of the standout features of the DR-M160 is its impressive scanning speed. Capable of processing up to 60 pages per minute (ppm) in duplex mode, this scanner enables users to handle large volumes of documents quickly. This speed is complemented by a robust Automatic Document Feeder (ADF) that holds up to 100 sheets, allowing for continuous scanning without frequent interruptions.

In terms of image quality, the DR-M160 leverages Canon’s sophisticated image processing technologies. Equipped with advanced algorithms, the scanner ensures crisp, clear images with resolutions of up to 600 dpi in color, grayscale, and monochrome. Additionally, features like Automatic Color Detection, Text Orientation Recognition, and Evenness Adjustment enhance the quality of the scanned documents, making them easier to read and digitize.

The Canon DR-M160 is also designed with versatility in mind. It can handle a variety of document types including plastic cards, thick or thin documents, and even A4 and letter-sized materials. This adaptability makes it suitable for various applications, from scanning invoices and contracts to archiving historical documents.

Another significant aspect of the DR-M160 is its compact size. With a sleek footprint, it can fit comfortably on a desk, helping to save valuable workspace. Despite its small size, the scanner does not compromise on usability, featuring a user-friendly interface and customizable settings that allow users to streamline their scanning process.

Connectivity is a breeze with the DR-M160. It features USB 3.0 support for faster data transfer, ensuring efficiency in busy work environments. The scanner is compatible with various software applications, including Canon's CaptureOnTouch, which allows users to scan, organize, and share documents with ease.

In conclusion, the Canon DR-M160 stands out as a reliable and efficient document scanner. Its high-speed capabilities, superior image quality, versatility, compact design, and robust connectivity options make it an ideal choice for businesses aiming to improve their document management workflow. Whether for day-to-day operations or archiving important records, the DR-M160 offers the performance and efficiency needed to meet today’s demanding business requirements.
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