Bushnell 4070 Scanner has stopped working properly, Transparent materials adapter TMA issues

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Troubleshooting

feel slightly loose. When connected incorrectly, the USB plug will feel overly tight.

–Try connecting the USB cable to a different USB port on your computer.

Test scanner hardware

If you think the scanner has a hardware problem, verify that the cables are firmly connected to the scanner, the computer, and the power source. If the cables are correctly connected, test the scanner using this procedure.

1Disconnect the USB cable and power cable from the scanner.

2Reconnect the USB cable and power cable to the scanner.

Scanner has stopped working properly

If the scanner stops scanning, complete the following steps in order. After each step, start a scan to see if the scanner is working. If not, proceed with the next step.

●A cable might be loose. Ensure that both the USB cable and power cable are securely connected

●Unplug the power cable from the power source, wait 60 seconds, and then plug it back in.

●Restart your computer.

●A software conflict might exist on your computer. You might need to reinstall the HP Image Zone software. To do this, run the Repair utility (Windows computers only).

–Click Start, point to Settings, and then click Control Panel (in Windows XP, click Start, and click Control Panel).

–Click Add/Remove Programs, and then select the HP Image Zone software.

–Click Add/Remove (or Change, depending on your version of Windows).

–Follow the instructions on the computer screen, and then click Repair.

●Install the scanner on another computer. This helps determine if the problem is related to the computer or to the scanner.

If the scanner still does not work, visit www.hp.com/support or contact HP Customer Support (see ).

Transparent materials adapter (TMA) issues

Use this section to help resolve issues that might occur when scanning 35 mm slides and negatives from the transparent materials adapter (TMA).

The transparent materials adapter does not work at all

The adapter cable might not be connected correctly. Ensure that the adapter cable is connected securely to the TMA port on the back of the scanner.

User's Manual

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Contents Scanjet 4070 Photosmart Scanner Page HP Scanjet 4070 Photosmart scanner Copyright And License Legal informationContents Scanner parts and accessories How to use the scannerFront panel and accessories overview Feature DescriptionOverview of the HP software Scanning overview Scan pictures Scan from the 4 x 6 inch 10 x 15 cm photo holderScan from other applications Scan pictures other than 4 x 6 inches 10 x 15 cm Scan multiple pictures with one scan Scan slides and negativesTips for scanning slides and negatives Scan slidesScan negatives Scan documents Print copies Mail scanned picturesMail a scanned picture with HP Instant Share Mail your scanned images as attachments Mail one or more scanned documentsCare and maintenance Change settingsChange settings from the HP Director software Clean the scanner glassClean the transparent materials adapter TMA Frequently asked questions TroubleshootingHow do I turn off the lamp? How do I turn off the scanner?How do I resolve issues with scanning documents or text? Scanner installation or setup issuesUse administrative privileges Check your computerReset the scanner Scanner initialization and hardware issuesCheck the cables Cable Action TypeScanner has stopped working properly Transparent materials adapter TMA issuesTest scanner hardware Transparent materials adapter does not work at allResolve issues with slides or negatives Additional troubleshooting informationImage cannot be enlarged Incorrect colors print, or the image is too light or darkDots or streaks appear in the scanned image Uninstall the softwareScanned images are dark Scanned image is black even though the adapter light is onAccessibility website options HP website Customer supportSupport process Phone support in the United States Phone support in Europe, Middle East, and AfricaLocations Free phone support period Austria Other phone support worldwide 21 350 Scanner specifications Product specificationsTransparent materials adapter TMA specifications OptionsNegative media 35 mm Type Slide media Capacity Page 00000-00000
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