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Setup troubleshooting
If you experience problems while setting up your printer, make sure:
•You unlock the scanner bed. For help locating the scanner lock, see the picture of the printer on page iv.
•You select your language and default paper size, and then press Select on the operator panel.
•You only have one Dell AIO Printer A940 attached to your computer.
•Your operating system is compatible with your printer. The Dell AIO Printer A940 supports Windows XP and Windows 2000.
General troubleshooting
When your printer has a problem, before contacting Dell Customer Support, check the following items.
If your printer is not attached to a computer, make sure:
•You read and follow any scrolling text Help messages on the display.
•The power supply is plugged into your printer and an electrical outlet. If your printer is attached to a computer, make sure:
•The USB cable is securely attached to your computer and to your printer.
•Both your computer and your printer are on.
•The Dell AIO Printer A940 is set as your default printer.
Anytime your printer has a problem, make sure:
•Your printer is on.
•The scanner is unlocked.
•You removed the stickers and tape from the bottom of the ink cartridges. For help, see page 40.
•The paper is loaded correctly.
•You installed both of the ink cartridges. The Dell AIO Printer A940 will only work if you have both cartridges installed. For help installing the cartridges, see page 39.
44 Tr oubleshooting