Dell A940 owner manual Paper misfeeds or multiple sheets feed, Envelopes do not feed properly

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Paper misfeeds or multiple sheets feed

Make sure:

You use a paper recommended for inkjet printers.

You do not force the paper into the printer.

You do not load too much paper in the printer. For help, see page 14.

You load the paper correctly.

The printer is on a flat, level surface.

The paper guide rests against the left edge of the paper and does not cause the paper to bow in the paper support.

You select the correct paper type and size in Print Properties, Preferences, or in the All-In-One Center.

Envelopes do not feed properly

If regular paper feeds without problems, make sure:

You load the envelopes correctly. For help, see page 15.

You use an envelope size supported by the printer and select that size before you start your print job.

You have the correct paper type and size selected in Print Properties.

Document does not print

Make sure the cartridges are properly installed.

Use an undamaged USB cable.

Check your printer status to make sure your document is not being held or paused. To check printer status:

a Click Start Settings Printers.

b Double-click the Dell A940 icon, and then click Printer. c Make sure no check mark appears next to Pause Printing.

Print a test page:

a Click Start Programs Dell Printers Dell AIO Printer A940

Dell All-In-One Center.

Troubleshooting 45

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Contents Dell AIO Printer A940 Page Finding information Refer to When you need help withUSB cable Understanding the All-In-One partsUse When you want to Accessing your User’s Guide Finding your Express Service Code and Tag numberUnited States Government Restricted Rights Safety information Contents Maintenance Troubleshooting Xii Contents Learning about your printer Page Understanding the operator panel Cancel PowerCopy Quality BlackOperator panel menus Photo Options menus Understanding the printer software Accessing the Dell All-In-One CenterAccessing Print Properties Using the Dell Photo Editor From this tab You can Using the Dell Printer Solution CenterProgress Understanding the paper type sensorClick OK To permanently turn it off Using your printer Loading paper Greeting cards, index EnvelopesCards, postcards, or Photo cardsUsing your printer Placing your document on the scanner glass Printing Printing photosSharing printers Click Start → Settings → Printer Print a poster Print repeating imagesUsing the printer software Print a banner Personalize fabric with pictures Print mirror images and iron-on transfersCopying Click See More Copy SettingsCopying photos Press Number of Copies repeatedlyMake color copies Press Number of Copies if makingColor Document Scanning Click See More Scan SettingsScanning photos Press Select SoftwareScan a photograph and e-mail it to a friend Enlarging or reducing imagesReduce/Enlarge Enlarge or reduce an imageScan multiple pages or images Use Optical Character RecognitionEditing scanned images Using special scan featuresUsing Bvrp fax software Installing Bvrp fax softwareFaxing Configuring Bvrp fax software Sending a multiple-page fax with Bvrp Sending a one-page fax with BvrpInstalling Fax Console Using Fax ConsoleReceiving faxes with Bvrp Viewing your faxes in BvrpConfiguring Fax Console Sending a one-page fax with Fax ConsoleSending a multiple-page fax with Fax Console Viewing faxes with Fax Console Receiving faxes with Fax ConsoleFax troubleshooting I n t e n a n c e Ordering supplies Replacing the ink cartridges Maintenance Aligning the ink cartridges After installing cartridgesCleaning the ink cartridge nozzles Tr o u b l e s h o o t i n g General troubleshooting Setup troubleshootingPaper misfeeds or multiple sheets feed Envelopes do not feed properlyDocument does not print Printer or scanner is not communicating with computer Copy quality is unsatisfactoryIf your document is too light or too dark Click Display Advanced Copy Settings You receive an error message More troubleshootingPaper Jam message Ink Low message Cover Open messageCartridge Error messages Paper Out messageUnlock Scanner message Check the table below for specific instructions Other error messages Other help sources Uninstall and reinstall the printer softwareRegulator y Notices Regulator y Notices Japan Vcci Energy Star P e n d i Contacting Dell Bolivia Belgium Brussels Website support.euro.dell.comBrazil British Virgin IslandsFinland Helsinki Website support.euro.dell.com Denmark CopenhagenHome and Small Business France Paris Montpellier Website support.euro.dell.comCorporate Germany Langen Website support.euro.dell.comGrenada Greece Website support.euro.dell.comGuyana IndiaJamaica Italy Milan Website support.euro.dell.comLatin America Luxembourg Website support.euro.dell.comMexico Netherlands AntillesNetherlands Amsterdam Website support.euro.dell.com Poland Warsaw Website support.euro.dell.com Norway Lysaker Website support.euro.dell.comPortugal Website support.euro.dell.com Puerto RicoSt. Vincent and the Grenadines Singapore SingaporeSpain Madrid Website support.euro.dell.com Switzerland Geneva Website support.euro.dell.com Sweden Upplands Vasby Website support.euro.dell.comBracknell Website support.euro.dell.com Business A. Austin, TexasVirgin Islands VenezuelaWhat is covered by this limited warranty? What is not covered by this limited warranty?Limited Warranties and Return Policy How long does this limited warranty last? What do I do if I need warranty service?What will Dell do? What if I purchased a service contract? How will you fix my product?What do I do if I am not satisfied? Total Satisfaction Return Policy U.S. Only May I transfer the limited warranty?What is not covered by this limited warranty? Consumers What do I do if I am not satisfied? Dell Software and Peripherals Canada Only Total Satisfaction Return Policy Canada OnlyThird-Party Software and Peripherals Products Dell-Branded Peripheral ProductsReturn Policy GuaranteeExclusions Making a ClaimDell Computer de Colombia Corporation Appendix Ink and Toner Cartridges Limited Warranty Latin America Only Dell Software License Agreement Limited Warranty General Government Restricted RightsD ex Index Index Index
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