Compaq Personal Computer manual Updating Software and Drivers from the Web

Page 39

Troubleshooting

Updating Software and Drivers from the Web

Software and driver updates for your notebook are available for download. For more information, visit the Web site at

http://www.compaq.com/consumersupport.

Using System Recovery Features

The notebook system recovery process provides several options for recovering optimal system functionality. The Notebook Recovery Solution consists of the following restore CDs:

■Operating System CD

■Driver Recovery CD

■Application Recovery CDs

■Third-party CDs for software included on select models

For detailed information, see the “Troubleshooting” chapter in the Reference Guide.

Please refer to Microsoft operating system (OS) documentation and Web site for specific information regarding:

■Repairing missing or damaged OS files

■Adding or removing Windows components

■Creating System Restore Points

The Operating System CD may be required for these actions. However, procedures will vary.

✎For best results, attempt to recover optimal notebook functionality by using the following procedures in the order described here.

Startup Guide

4–9

Image 39

Contents Startup Guide Page Contents Battery Packs and Power Management TroubleshootingIndex Getting Started with Your Notebook Important Safety InformationIdentifying Parts of the Notebook Front Panel and Right Panel Components Left Panel and Back Panel Components Bottom Panel Components Status Lights Getting Started with Your Notebook Insert the Battery Pack Setting Up Your NotebookConnect AC Power Connect a Phone Line Turn On the Notebook Set Up Windows Using the Documentation CDOperating Your Notebook Basic OperationPower mode To enter this mode Function Default Power SettingsTo Change the Boot Device To Reset the NotebookTo Use the TouchPad TouchPad on-off button and indicator lightTo Use the Tap to Click Function of the TouchPad This hot key Does this To Use the Function Hot KeysUsing CDs or DVDs To Play DVD MoviesTo Write to DVD Media Select Models Only To Connect a TV to Your Notebook Select Models Only Using Battery Power Battery Packs and Power ManagementFrom the Windows taskbar To Check Battery StatusTo Recharge the Battery Pack To Respond to a Low-Battery WarningTo Get the Most from Your Battery Packs Battery Packs and Power Management Disposing of a Used Battery Pack Troubleshooting Your Notebook TroubleshootingIf an External Display Does Not Work Display ProblemsIf the Notebook Is On, But the Screen Is Blank If the Screen Is Difficult to ReadIf Files Are Corrupted Hard Drive ProblemsKeyboard and Pointing Device Problems If the Notebook Hard Drive Does Not SpinPerformance Problems If the TouchPad Does Not WorkIf the Notebook Stops Responding If the Notebook Turns Off Immediately After It Turns On Power and Battery Pack ProblemsStartup Problems If the Notebook Does Not Respond When You Turn It OnIf the Notebook Will Not Boot from Battery Power To Run the Bios Setup Utility Configuring Your NotebookMain Menu Updating Software and Drivers from the Web Using System Recovery FeaturesSafeguarding Your Data Operating System OS CD Repair OS CD Reinstall Restoring Software Applications Reinstalling DriversIndex Documentation Library CD 1-12 drivers Startup Guide Index-3 Index-4 Startup Guide